I was able to get an oil change in less than 30 minutes, so I did appreciate the timeliness. Couple of thing to note: I asked the tech if my tires were ok. He told me he couldn't check them because the machine was broken. On the receipt, it said I decline it. Nope, Jiffy Lube didn't check it. When I started the car, I noticed that Maintenance light was still on, which is supposed to be reset upon oil changes. The tech didn't know how to reset it, and asked another tech. They ended up trying to look it up on their phones. In the end, I went home and reset it myself. read more

I had a synthetic oil change here and it was a good value using the coupon from their website. A team of three people worked on my car at once, changing the oil, checking every light and blinker, checking the wipers and air filters, and checking the other fluids. They were prompt, friendly, and thorough. I will definitely come back. read more

See all

the manager; helped me out in a huge way. my maintenance light kept coming on even tho i wasn't due for an oil change. she helped me out and ended up changing my oil no charge and looking into the computer in my car to fix it. offered if my light came back on to come back and she would help. great value and they're also quick! read more

Amber helped me out today and she was lovely and so patient / accommodating. She made my oil change process painless and I was having a stressful day to start - thanks Amber!! I will definitely be back for my next oil change and or anything else needed for my car. Great team!!! Highly recommend. read more

Got an oil change - Jesse was awesome! Very transparent and helpful, wanted to go the extra mile for customer service.

Needing an oil change and with a coupon ready to use, I decided to give them a shot. Despite only wanting the oil change, they still managed to talk me into brake fluid change but showed their reasoning and risks as to why. The staff were professional and kind so I wouldn't mind coming again. read more

Friendly but very slow service. I was the first of three other cars, but the other cars were serviced before mine.

Really quick service, I got my oil changed in 15 minutes during rush hour. Both mechanics were super nice and explained the types of oil and pricing to me and checked my headlights and wiper fluid. read more

I visited this Jiffy Lube for an oil change during the week, on a Tuesday I believe. I stopped in and told them what I needed. They proceeded to ask me all the necessary questions about what kind of oil and all that. I wasn't too sure, because this was my fiancés car, and I was taking care of it while she was gone. He gave me many options and explained everything to me. I can't remember the guy's name, but he was extremely knowledgeable and very helpful. He wasn't trying to oversell me on anything, and knew that I was just there for an oil change. I appreciated his help and service, and I'll definitely be back again in the future. read more

Jiffy Lube - Auto Repair Near Me - Atlanta, Georgia

A guy named Will helped me. He was phenomenal. Very welcoming, friendly and quick! I will certainly be back.

I'm sure some people don't love Jiffy Lube and have had bad experiences, but I can't say I'm one of them. I had another positive experience where they walked me through my specific issues, which I was able to verify online and through friends that were accurate. But not only were they knowledgeable they were super nice and had great music. I've had some really good experiences at Jiffy Lube. Definitely recommend. read more

Alice and Kate and great lol go there quick and easy oil change got me in and out and back on the road.

I am highly upset because not only did i trust them to service me with integrity and honesty, but i paid hard earned money that could have been spent else where. I moved to Sandy Springs years ago and have faithfully been going here for oil changes. No issues, the usual banter with people who have become familiar because of how consistent i have been coming here. So you can imagine the fury I'm feeling learning that they are sneaky, grèedy, dishonest, and who knows how many times this has happened to me or others... My oil being changed this last time around seemed off, it seemed too soon but "oh well i can't drive around with 10% oil in my car" so i went to get my car serviced like normal only to forget i had a tune up appointment with my mechanic coming up (which includes an oil change).... i still went for my tune up and he still drained the oil because i didn't mention that i had just got an oil change. Only for my mechanic to be completely confused by that because as he says "what was done" he begins to pour out this black, tarry looking oil, mind you, i just got my "oil changed" on 12/6 and i was meeting my mechanic on the 13th. Not only did it seem my oil was never drained but they just poured SOME oil on top of what was there. I emphasize SOME because my car takes 5-8qts and not only did the jug pour out to 4qts, there was already about 1qt worth of oil in there previously. This is crazy, mind blowing and a complete waste of money. I will NEVER EVER deal with them again and NEITHER SHOULD YOU I wish i had video of him pouring that oil out, but i do have a photo of the jug it filled SMH read more

Upon reading thru these outrageous reviews... in which some sound entirely made up and delusional.. there is new staff at this location and just about every customer leaves completely satisfied and taken care of. Every staff member here goes above and beyond on a daily basis to make sure each and every customer is taken care of professionally and responsibly. Every one here is honest, thoughtful and understanding and will never try to sell something not recommended nor will they tear something up just to make that person return for services at a later time .. (unlike other shops). This location is well worth bringing ur car in for any services JiffyLube offers. read more

Went here for a oil change yesterday. They were very professional and got my car serviced. I was in and out in no time! The also vacuumed my floors which I appreciate! I would definitely go back read more

Jiffy Lube - Getting a oil change - Auto Repair Near Me - Atlanta, Georgia

So, I took my car for a simple synthetic oil change, nothing more. When I agreed to the work to be done I was quoted $109.50. Service was quickafter I rebuffed the usual up sales for "necessary" fluids, cabin filter, etc which were all recently replaced prior to my purchase of the vehicle. I simply wanted to replace the conventional oil with fully synthetic. When it was time to check out, the total I was told needed to be paid to release the vehicle had climed to over $140.00. I was showed an additional "labor" charge of $25. Of course, this was met by my objection. Then I was offered $10 off the bill as a "gesture of good faith" which I quickly rejected as well. They did not even bother to explain the up charge. When I threatened to involve law inforcement, they quickly took the agreed upon cost for admission and handed the key over. 15 minutes! Ha. More like 45. read more

I had the worst time trying to have this location honor my complete Groupon... I had a full synthetic oil change with tire rotation and fluid top off. They asked me to come back for the rotation and for 5 attempts in 2 months they couldn't accomadate. I show up in the morning and spoke to the manager but he said the break lift person would not be in unit 10am. I asked for the manager to top off my fluid bc it was not done. He said hi team didn't do that bc they had not received the order yet. At this point I don't even know if they put full synthetic oil in my car. read more

If I could give this zero stars I would. Our son had his oil changed at this location. They did not reattach his skid panel correctly. We are very lucky he did not get hurt. He had a long road trip in a rural area and his skid panel was dragging. When he could safely stop and get under the car to figure out what was wrong, he and his Scout buddies helped him get the panel off. As you can see from the photo, 1/4 of the panel is gone. This is for a 2020 Honda Civic. The part is over $800. Labor will cost $160. We have been unsuccessful in getting store manager, Ken, Oliver, to return our calls after he said he was going to order the part. It is now been several weeks. My local Honda dealership has the part in stock so I know that is not the issue. This problem will be escalated to corporate level for resolution. read more

Jiffy Lube - Destroyed skid panel 2020 Honda Civic - Auto Repair Near Me - Atlanta, Georgia

If a no star was avail you would have done it. After leaving my car and entering the waiting area I immediately went on the line for the register to ask a few questions. One couple was helped before me and the attendant disappeared after telling me he would be right with me. Next, as I continue to wait, the same attendant disappeared and returned later only to completely ignored my presence at the counter while he helped others. After a substantial time not being helped I noticed a car that arrived well after me being put into service so I stepped out and said something. The response was for a confrontational manager to come in and bully me. It was a brazen enough attack that the only other person in the waiting room commented he would also be mad/upset in my situation. Next, the manager Torrance, came in and handed me my keys saying they refused to work on my car. As I was leaving I asked for an explanation and he said they don't serve rude people?!?! Then there were several men employees that bullied me as I left. Including the one that ignored me in the first place. It is honestly the worst I have ever been treated by any business. And the fact 5 young men ganged up on a 50 year old woman is not only deplorable but borderline worth a 911 call. read more

Took another chance on JiffyLube ... bad idea. Simply wanted an oil change for my 4Runner ... they wanted to sell me $200 worth of air filters and other stuff the car didn't need. Said, No thank you.. just an oil change. My 83 year old parents were driving my 4Runner to Northern California two days later... they arrive in California 7 days later... notice drips from the oil pan area on the new carport of the AirBNB they were staying -- they take it to the Auto Shop... sure enough... these idiots did "not much more" then hand tighten the pan screw. Never ever, ever, F-ING ever will I take a car to JiffyLUBE-- !!! read more

Crappy!!!! $48 for an air filter that took an hour?!! Seriously, this should've been faster. It's not that hard to replace. If I knew it would take this long I would've did it myself. That's the point of paying for these services is so you don't have too!! This place sucks. read more

Simply wanted to get my tires rotated. Went the first day and they said they did not have the proper personnel to rotate the tires. I understand the employment situation so I left to come another day but to call before I went. Next day I called in the morning they said the tech would be in at 1 o'clock. Before I left I called again and they said they were ready to rotate tires for me. When I get there one of the employees comes out and greets me and says they do not service Audis or Subarus anymore. I said I just wanted to get my tires rotated and ask for the manager. Manager then agreed that they would rotate the tires and told me to pull my car in line. But five minutes later he comes out and said can't change your tires today because our air pump is down. So two days attempting to get my tires rotated which is a very simple exercise for a garage and no luck. No communication with regards to the employees regarding tools working or not working and company policy regarding working on certain vehicles. It reminded me of the gang that couldn't shoot straight. Certainly will not be returning to this place anytime in the near future! read more

Terrible customer service, and insane prices. The guy before me in line some how ended up having to pay 105$ for a full synthetic blend, which I understand can be expensive, but over $100 for an oil change is ridiculous. I thought using Groupon would help save me a little money but they still manages to tack on an additional 12 dollars on top of the $57 I paid for the Groupon, so I still ended up paying the same amount. When I asked the cashier about it she had a terrible attitude. Giving jiffy lube a bad name. read more

They are great for a fast oil change. They are horribly overpriced for other services (my girlfriend was sold a new set of spark plugs with installation for $200, -- they didn't need to be changed) My one observation regarding oil changes is that they check off everything on their checklist without doing the items. Either remove the items from the paperwork, or only check a CHECKLIST ITEM once it's done. Examples from today: They did not: Clean any glass (windows or windshield) Vacuum carpets Check tire pressure Place sticker. All were checked off as completed. Has me wondering if they didn't complete these, what others are they not doing? Update 7/14 Back in for an oil change again. The oil change itself was quick. They continue to check all boxes on the receipt, but not really do the checks. They still did not: Top off fluids (washer fluid was empty) Check tire pressure Clean all windows Vacuum floor Place sticker Either do the things listed on your form that you are chor remove them. Update: Visited Jiffy Lube this morning Fantastic service! The technicians completed all items on the checklist. They called my attention to the coupons I could use. Overall a great experience! read more

If I could rate 0, I would. Do not come here unless you want to be scammed or potentially have your car explode. I brought my car here for an oil change. While I was there they told me my car had all these bogus problems ( I know better so I denied the excess services ) and because I wouldn't let them scam me, they did not put the cover back on when they finished my oil change. Oil was leaking into my engine and causing it to smoke. They could've cost me my life. IF YOU WANT TO LIVE, TAKE YOUR CAR LITERALLY ANYWHERE ELSE!!!! read more

Slowest service in the world! Honestly the longest I've ever waited. I'm use to driving up and not even leaving my car. Here they bring you to a waiting room and then you can sit and watch the employees standing out back chatting, laughing and no working on any of the four cars in the garage. Ridiculous. Found out the next day when I went to use my windshield washer- it was empty even though it was noted that they added fluid. Opened my hood to find the top of my battery protector not connected as well. Did they even give me a oil change? Seriously would not recommend to anyone. *and note that I wasn't the only one with problems. A lady was sitting in the waiting room prior to my arrival and she finally had to ask where her car was: she was heading out of town and had an appointment to make. The front desk lady had to yell at the workers to get her car ready. Not joking. read more

I had a really great experience this morning at Jiffy Lube. I went in for a oil change. Eric explained very clearly the additional maintenance that was needed. The general manager Ken was also extremely helpful and ensured I had a great customer experience. I will be back next week to complete the rest of my maintenance needs. Thank so much for taking great care of me today! read more

Took my Mustang into this location about 30 minutes ago. Asked them for synthetic and told the girl at the counter I was walking across the street for Starbucks. When I walked back and sat down, I could see my car in the first lane. While watching, I see the mechanic sit in my car and raise his hands out the window to a friend and pose. Then, he turns on the engine and starts REVVING THE ENGINE as loudly as he can for his friends. (If you don't know, revving the engine while in park is awful for a car.) When he turns his head and realizes I'm seeing all this, he points at me and says "this guy knows what he got!" Never in my life have I seen mechanics at an oil change place act this amateurishly. Absolutely disgusted at the way he acted and decided to treat my car. Never bring your car here because you cannot trust these people to take care of it. read more

I feel that I was robbed. I was charged $550 and when I asked for any discounts they offered me to pay $400 if I payed in cash. I did not get a normal receipt but a hand written one. I did not have the time to go somewhere else and I had to agree. Never going back to this or any other Jiffy Lube read more

I've been here a few times because I'm lazy and live close. That said, they totally rip off everyone that walks in that door. I have a company car, so I have required maintenance that includes much more than an oil change. I have never seen them do any of the maintenance on the list outside of the oil change...yet they charge my company for everything on the list. There is zero chance they can do all the work in the 10 minutes. Pepboys takes a full 2 hours and actually does the work on the list. read more

I was recently here to get my emissions done. On a weekday, they're not too busy and I was able to get what I needed done in about 15 minutes for $21.99. Although staff here aren't the friendliest, they do their job and get things done. read more

Everyone knows what to expect when they get an oil change. A hard sell. Go to this Jiffy Lube if you want a pleasant experience and honest feedback on one of your most expensive investments. They want to make sure you car is taken care of - and let you know costs associated with maintenance. You don't have to say yes! This location is in a prime location - so expect 20 minutes for an oil change, but know they are taking care of your car. I've even gone there with brake pads I've purchased that they installed - and never gave me any grief over it! Jiffy Lube has been my go to for 5 years and will Be my go to for lifetime. read more

Okay workers, but couldn't help us cause we had a Sudbury. Pretty disappointing. Did give me free air for my tires.

Went in for an oil change - attendant said that they don't carry conventional oil (website says otherwise). Seems unbelievable.

I took my car in to get an O2 sensor replaced. They told me it would take 20-25 minutes at the most. An hour and a half later, during which they blared obnoxiously loud music, one of the supervisors yelled at workers directly outside the waiting area (and all customers could hear every word, including the profanity), and none of their employees wore, I asked for an update 3 times. I was either hushed or dismissed. An employee just popped his head in and told me it would be 20-25 minutes. I am in disbelief. Extremely unhappy with this beyond unprofessional behavior. read more

They were really honest. I thought I needed another oil change because my car was telling me Maintence Needed Soon but these guys informed me that the last place must not have reset the alert system. I don't need an oil change for another 7,000 miles because my car uses synethetic oil! Terri at the front desk was really personable from the start, even though I came in at the end of the day and there were already a bunch of people ahead of me. And they filled up my tires! Very happy. read more

We asked specifically for windshield wiper fluid to be checked. On the receipt it said windshield wiper fluid was checked. I was still 100% out of windshield wiper fluid. Went to Walmart and refilled it myself. Receipt also said they added a sticker saying when my next oil change is. They did not. My windshield still has the same mileage from the previous oils change (not from Joffy lube). Said they vaccumed the car interior. It was obviously not done. There were still a few leaves I tracked in on the floor. I didn't need this done so it doesn't bother me that it didn't happen. But, you shouldn't say that you did something when you so obviously blatantly did not do that service. It makes me wonder if you even bothered to change the oil on the car. Absolutely ridiculous. This doesn't include the previous time I came for an oil change and you didn't open on time, you opened nearly an hour after your posted time. And the poor employee sent to open couldn't even get into the building because he didn't have a key. I came back because your location is so close and I assumed the delayed open was a one time fluke. read more

There were itemized items marked 'complete' on my invoice that definitely were not completed. They were vacuum floors and wash exterior windows. Not a big deal that they weren't done, I didn't even expect those services. It just makes me wonder what else was marked complete that wasn't actually done. I suppose I value integrity more than the leadership at this business. read more

Next day I went back and Marquis (sp?) refunded the amount for the "special " oil filter. He should be promoted to a higher position like the supervisor who gave me the runaround about the up charge. Regardless, the next day the rain appeared and the strange question: re my windshield wipers came back into play. My perfect wipers are no longer perfect. I don't know what they did but I will be contacting them again. I suspect their legal department will be interested in hearing about this entire situation. In retrospect I'm now wondering about the oil they put in my car. The receipt said it was Pennzoil, but it came out of a white plastic container which could have held maple syrup. PLUS as with ALL containers that carry hazardous they must be marked via MSDS standards. read more

This Jiffy Lube is absolutely AMAZING! I came in with breaks in horrible condition and they explained everything that they were going to do to fix my car. Everyone that worked there is so kind and cared so much. For an 18 year old that doesn't understand anything about cars. I understand completely about my breaks, and how to maintain it. read more