lets start...went in and informed the desk manager that i had a problem with my front right side brake...it was squealing very loudly..grinding and would grab hard just at final break to stop...
he said we will check it and call you...
Problem --there was never a work order drawn up ...completed nor signed
few hours later was called to say problem found brake pad had broken away thus exposing the caliper piston to the rotor and damaging rotor and needed new pads..thus these were needed to be replaced..i informed him to go ahead...when i went to retrieve truck ..i reviewed the work sheet and found that they did complete brake job on ..both sides of front....this was never explained...written down to be authorised ..nor authorised on my part...what was a simple brake job on one side was turned into a full brake job on the front end..I should have been wary of this location when the proper industry wide standards were not followed...byer beware read more