Knowledgeable deck company, nice guys, very good communication and follow through when working in…read moredifficult weather conditions etc. we would definitely use them again to refinish our deck.

First time using this company. Phone calls were returned very promptly. Working with Robert was…read morepleasant; he explained the process in depth and was able to show me multiple photos of projects he completed in the past. Our biggest obstacle was the weather. It was difficult for him to find enough dry days in a row to complete the staining of our deck. His crew arrived on time and were very polite and pleasant. Two workers arrived at 1:30 pm and began prepping the deck (it had been pressure washed a couple weeks prior); more workers (2 or 3) arrived about 45 minutes later. By 4:30 pm they were done...which is where my concern came in. We have a pretty big deck, with a lattice covered arbor, and I am not convinced they applied two coats (as promised) in such a short time. When they arrived, I questioned the information Robert had given me saying that both coats would be applied in the same day, with minimal drying time in between coats. The worker confirmed this, saying the product was a "wet coat" product. When I checked the information on the back of the can they left for touch ups, the directions indicated you could re-coat in two hours. The size of our deck, combined with the minimal amount of time the workers were on site, makes me doubt that the entire deck received two coats, as contracted. I did contact them to discuss and was told that yes, they did do two coats on the whole deck. I was told that their experience allows them to complete a project of this size in such a limited amount of time. The finished product looks good, however there are some areas that are shinier than others. Also, the deck overall has a sticky feel when you walk on it. I was told this should go away in a few weeks to months, but to contact them for resolution if it does not. My overall experience allows me to recommend this company. I would, however, watch the workers carefully to make sure the project is completed as contracted.

The absolute worst customer service ever! Furniture is not cheap, you would expect customer service…read moreto be tip top! Cant get a call back for delivery. Attempted 9 times to get someone on the phone with no success. All voicemail boxes are full. When someone does pickup you get left on hold and no one ever returns to the line... or the phone just rings and rings until you can no longer stand it. I can go on and on. Just awful! Beware! Go elsewhere! Wish I could give this a negative 5 stars!

Great selection of product, but customer service sucks! Ordered $5000 worth of Zuri decking, took…read more50% deposit at time of order. Told me 2-3 weeks before it came in and they would call to schedule delivery. 3 weeks comes, and they call to schedule delivery and get balance of payment. Pay them in full..... 2 days before delivery, they call to say 2 of the boards are wrong and they need to get them replaced....we will call you and let you know when they are here. 1.5 weeks later after hearing from no one, I called to find out what's going on. Tell me the boards are there, but delivery won't be for another 2 weeks, which means 2+ weeks in reality. Nope, not gonna happen. I was already on the schedule, you pushed me back because of an issue on your end, you are paid in full, find a way to get it here sooner. Get a call back saying they can't give me any more info because they don't "really" know what's going on with my order. Sooooo, in reality, you never had it to begin with, but you wanted to be paid in full....now I see how this is going. Refund me 100%, I'll go buy it someplace else, even if it means waiting longer and spending more money......just for principal. Fool me once.....never a chance to fool me a second time.

Amazing! Cannot recommend them enough! They did an excellent job for us to extend our living space…read moreat our older house. They started exactly on time when they said they would, worked non-stop (even outside through the rain one day) and delivered on time and on budget. The quality of the work was top-notch, and they even improved the look of the original design we envisioned, with a few new ideas that really added a modern touch to our older house. We are so happy with the results. Best contractors we have ever worked with.

Excellent workmanship and very professional, excellent communication skills and did a great job at…read morea reasonable price. They did a good job keeping the job site clean and neat, and and got my deck reconstructed and completed on schedule. Very hard-working and honest and great attention to detail.

Rick and his team installed a small bathroom for us. They did a fantastic job. They are trustworthy…read moreand hard working. Rick's team was professional and courteous. We interviewed at least six contractors for this job before choosing them, and we are so glad we did. The price was excellent, and the job they did was exceptional. There was no wasted time, and finished quickly. Highly recommended!

Rick and his guys went above and beyond to make sure I was satisfied with a deck project recently!read more

My wife and I had been discussing a kitchen remodel for quite some time and had heard some good…read morethings about MasterCraft. When the time was right we called them along with 2 other area contractors to discuss the job. I must say that Mike and Joe made the decision easy. On our first meeting they seemed less interested in selling us and more interested in serving us. They listened to our ideas and were truly interested and engaged in the discussion, answering questions, making suggestions and explaining some of the different ways we could go about it. Naturally, price was a major consideration for us so when Mike and Joe took us through our options and price points they were able to discuss alternative product choices and explain what made one product different from the next with authority. They ensured that we understood and were comfortable with the direction we were headed in before pulling the trigger. The installation was completed on schedule, on budget and the results were spectacular! Thank you MasterCraft for the flawless execution of our dream kitchen and for making the experience a pleasant one!

I hired Master Craft Kitchen and Bath for a new bathroom, and unfortunately the experience didn't…read moremeet expectations. One of the biggest issues was a lack of attention to detail, which showed up in several areas of the work. Communication was also a challenge--I was often unclear who was actually managing the project. The work itself wasn't terrible, but it didn't reflect the level of professionalism or attention to detail I was expecting.