The terminal has little kiosks that can help you get started on your journey.
They can print out boarding passes and print your checked luggage tag. If needed, there is personal standing by if needed. TSA can be a hit or miss, but for the most part it's a hit, it tends to go fast, specially if you have TSA-precheck, that's always super useful!
I enjoy how spacious the terminal is, plenty of space to move along the airport with all your bags. The terminal does have a lot "under construction" walls and signs, and so that's a little annoying, however, new restaurants and other things are opening so that should be a nice little addition.
Duty free is uneventful to me, I think it's really small and not very appealing, that could use some work.
There are a couple of those Hudson news stands with all your NYC needs, they are a bit pricey but it is the airport so it's to be expected.
The gates are spread apart so, sometimes you do have to walk a lot, but on the contrary side, most of the gates ARE spacious with lots of seating and charging stations so that's nice.
The airport for the most part is clean, and the same with the bathrooms, they've update them so they are a lot nicer and a lot cleaner which I highly appreciate!
Their air-train is not the most reliable though, I must say, it's been out of service on and off a little too often but when it works, it's fast and efficient.
Catching a Lyft or an uber is super easy too, outside, they have their designated areas so it's easy to find and it's at the same level as baggage claim.
I think jfk can definitely use more art work and NY inspired signs, there is room for improvement which I'm really hoping to see in the near future, but it's a comfortable airport, and I do enjoy flying in and out of there. read more