Jewelry repair is good only if you can tolerate their ridiculous sense of self importance. The people behind the counter are rude, condescending and arrogant. Walked out with a "ICKY" feeling. I thought to myself, "these people are JERKS." Hopefully they'll (Mason) learn to put on their listening ears and eat some humble pie. There are plenty of phenomenal jewelry repair goldsmiths and gold buyers within close proximity who will give better service for less money. I'll be taking my business ELSEWHERE for sure. read more

Came in with a broken, super faded, silver cuban link bracelet, and my dear god these guys do gods work!! It looks brand new even after 13 years of owning it!! Can't thank these guys the enough. Huge shoutout to John for making me feel like a valued customer. read more

JewelSmiths - Cuban Link Bracelet - Jewelry Near Me - San Ramon, California

The owner/staff are extremely helpful and professional. They have always provided excellent service and suggestions, whether regarding purchases, repairs, or questions. They provide timely, quality workmanship coupled with excellent communication. I highly recommend them. read more

My husband bought me a pair of diamond earrings for Christmas and I absolutely love them! They are so beautiful and just my style. He said the customer service there was absolutely extraordinary. He will never go to another jeweler. We would both highly recommend for any of your jewelry needs. read more

Met with Jonathan this afternoon to reset my diamond into a new wedding band set and he was professional, creative and so helpful. I look forward to working with him when he completes the model next week. I will post pictures as we go. I highly recommend JewelSmiths and Jonathan! read more

I recently visited JewelSmiths in our neighborhood, and it was a fantastic experience. The store offers a wide range of beautiful jewelry pieces, from elegant rings to stunning necklaces. The quality of their products is evident, and they have something for every style and budget. John and his staff are very knowledgeable and honest . The store itself has a lovely ambiance, making the shopping experience enjoyable and relaxed. I also noticed that they offer custom jewelry design services, which is a great option if you're looking for something unique. Overall, I highly recommend JewelSmiths in San Ramon Ca , for anyone looking for high-quality jewelry and exceptional service in our neighborhood. If you have any repairs or need to change a watch battery..., this place is very welcoming and reliable. Dari Allen read more

Wow. Top shelf customer service, over the top turnaround time, and reasonable prices. I brought one of my white gold rings in to be rhodium plated, cleaned and polished. My ring was back in my hands within a few hours. My new one stop shop, right around the corner from home!!! read more

JewelSmiths - Jewelry Near Me - San Ramon, California

I don't post a lot of reviews, but when the customer service at a retail location is so incredible and outstanding, I felt the need to let the people know how much I appreciated it. John and Mason (?) were friendly, helpful and extremely professional. The value of their service was also exemplary. They have all of my limited jewelry business going forward and I would recommend them highly. read more

We use them all the time. Great service and very professional. I would highly recommend the JewelSmiths.

My fiance and I wanted wedding rings that were made locally. The Jewelsmiths has done repair work for my family in the past, so we trusted them with our special project. Jonathan created an absolutely beautiful setting for us! We love the sapphire solitaire engagement ring and matching wedding band. My fiancé's ring is being made now and we're super excited to see how it turns out. Thanks so much for crafting a beautiful jewelry piece that we will treasure for years to come. read more

JewelSmiths - Jewelry Near Me - San Ramon, California

Nice people, very honest and straightforward. Good prices too. It's nice to have a place that does design and repair that you can really trust. They are the real deal. read more

I just want to applaud and thank Mason for giving such wonderful service! He polished & cleaned my blue topaz ring and tightened two very small prongs which were very slightly bent. Mason was so kind and only charged me for polishing services - Thank You and I will be sure to return and recommend this business! read more

I'm sitting in the store as I type this. I waited years to have my rings resized and they took 5 minutes to ruin my wedding band. On top of that they are blaming the original jeweler for the mistake. Waiting to see how the engagement ring turns out but don't have high hopes. So very disappointed. read more

We had work done on my wife's wedding ring and they recommended a white gold setting as a replacement (we initially thought we would do a re-tipping of the prongs). It took just around a week, but the repairs were done and they were right - the white gold setting really makes the diamond shine. Really great work and very fast. This is definitely the place to go for your jewelry repair work. read more

I came here after my wife's wedding ring had been cut. I had no clue where to look for a reputable jewelry repair shop but decided to give JewelSmiths a call simply based on the location. The worker on the phone was courteous and seemed to eager to help out, ensuring no appointment was necessary. I brought the ring by a few days later with no appointment and was helped right away! The staff were very professional and friendly. They took a look at the ring and gave me a price estimate. There was no "suggesting" I do "this, that, and the other" in an effort to get money from me and not look elsewhere. Based on this alone, I decided to give them my business and I'm extremely pleased to have done so. In just a few days, I got the call my wife's ring was ready to go. I came by and took a look. The ring had been re-sized, re-played (white gold), and there was no telling the ring had been cut just a few days prior. Overall, Im extremely happy I came here and will come back any time I need a jewelry repair. read more

I can't say enough good things about this locally owned jewelry design and repair business. I've gone to them for over 20 years and have never been disappointed. Recently, I had a diamond ring resized and coated with a material that made it look brand new! I hadn't worn it in awhile. I may have it redesigned and will take it there. I thoroughly trust JewelSmith for their outstanding results. John and Lee are so friendly which makes it even better. Thank you!! read more

I've been to JewelSmiths in San Ramon at least three times over the years, for my watches. They have always completed my requests or have advised me how to get my time pieces serviced. Recently, I had a old watch that needed a battery and some band links added back. I trust them with my watches and rather pay a little bit more for a professional to open the back of my watches. The store is conveniently located in the Safeway shopping center on the corner of Crow Canyon and San Ramon Valley Blvd. read more

I was very happy with their service... I had an oval opal I wanted mounted onto a gold ring and it came out perfect! Special thanks to Mason who was extremely helpful with this process. read more

Got a new, inexpensive watch from Amazon and needed to get the band adjusted. They are located almost next door to the Safeway Store at Crow Canyon Rd & San Ramon Valley Blvd. Parking is easy and plentiful. What I liked was the warm hospitality of the staff. They took 3 links out of the band for and the charge was $20. They did it in a matter of a few minutes and during that time, I had a very nice chat with the lady behind the counter. I honestly felt that I was both respected and appreciated as a customer! That's very hard to find these days! Jim read more

Family owned, great work on jewelry cleaning, fixes, and fast and friendly service, reasonable charges. I highly recommend them.

What a great jewelry store in San Ramon! Jonathan offers service and quality at the highest level. Their diamond engagement ring selection is beautiful, and his custom jewelry work is the best I've seen! When working with JewelSmiths, you work directly with Jonathan as your personal jeweler and his years of top notch experience. You feel like the VIP! I came here to have a few pieces redesigned and was so impressed by his work, my husband and I have been back several times just in the past few months! However, the most special piece that I just received, is my newly redesigned engagement ring in which I added a diamond that was made from my mothers ashes. I was told that it would be back in 4-6 weeks (which is standard time when you create a custom piece) and I got it in 2 weeks! Jonathan even used my old ring setting and added a cubic zirconia to it, so that I could have a ring for vacation, for free! So kind and thoughtful! I highly recommend! read more

JewelSmiths - Jewelry Near Me - San Ramon, California

This is a long over due review! My fiancé knew that I wanted a custom piece for my engagement ring. I didn't want just a standard diamond ring that other brides will have. I had a gold wedding band that belonged to my grandmother and a yellow, 3.55 carat loose topaz stone that my grandfather bought. My grandpa bought the hand cut stone in Turkey during his time in the Coast Guard 60 years ago. Of course I went to Jewelsmiths because we have been a customer of theirs for years. My mom has had her wedding ring repaired there as well as other pieces of jewelry. I wouldn't have entrusted my antique ring with anyone else! Seeing it in person was beyond my dream! Jewelsmiths outdid themselves with how lovely it is. I couldn't believe how beautiful it turned out and I feel like the luckiest bride in the whole world. II am clumsy (and disabled)!so I have been back to have it tightened and they did it for free which I thought was beyond nice!! read more

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I worked with John to fix my wedding band and what I received was more than my expectation. John and team are super knowledgeable. They are honest, respectful, and responsive. If you're looking to fix a piece of jewelry, or get a new one I highly recommend going to JewelSmiths. read more

If you want work to be done correctly and with the upmost professionalism, go here. I have gone to Jewelsmiths for over ten years and have had things made and repaired and always with my 100% satisfaction! read more

The staff at JewelSmiths and especially Jonathan was outstanding.

Got my ring resized a few months ago and the part where they resized it broke. Not only that but the resizing was overpriced. I warn anyone getting a resize that they do not do a quality job. Don't waste your money. read more

Do not go to JewelSmiths! Not only do they do a poor job, they lack integrity. I bought a new wedding band with diamonds to replace my old one. I took it to JewelSmiths to be resized. They tried to to include sales tax on the bill for the sizing (from the Sales Tax Handbook: "California does not generally collect sales tax on services...repair services are not generally considered taxable."). They should know this, as it applies to their business. But that was not the worst of it. After one month, I noticed that the ring had cracked in the middle of the back (presumably where it was sized) and one diamond at either end of the row of diamonds was missing. So the sizing work they had done was faulty and gave out in about 30 days. The ring then elongated putting pressure on the prongs, and dislodging the two diamonds. When I brought it back to the shop they hemmed and hawed and indicated that I may have abused the ring (I did not), and that I would need to come back and speak with the manager. They would not take responsibility nor offer reimbursement. I left feeling that it was my fault, not their poor workmanship. I will never go back to JewelSmiths, and I'd advise caution to anyone who does. read more

Wow. Let me start off by saying Johnathan was super professional and very helpful. I came here to get my engagement ring resized and he was very attentative. I was unsure how it was supposed to fit, but he made sure I left with it to my liking and gave me two weeks to try how it felt on before coming back to make any kind of adjustments. Will definitely be back!! read more

Excellent and expedient service. Very knowledgeable ownership and staff. I purchased a ring for my daughter, and repaired my wife's diamond earrings. Both purchase and repair were handled with the utmost professionalism. read more

This is a 1st class shop. I had two gold wedding bands that needed to be resized from 6.5 to 7.5 and they did a great job at a very reasonable price. When I received my rings back they fit perfectly and where as shinny and beautiful as they were when they were put on my finger 25 years ago. I brought my rings in to be resized on a Saturday and they were all done on the following Wednesday. I could not be happier. read more

LOVE this jeweler! They are so friendly, accommodating and pleasant to do business with. My aunt told me she gets all her jewelry work done here so I tried it . . . . I too, had a platinum ring from Costco with diamonds set in the band. It was way too big, and I was hesitant to size it any where and leave it over night. Scares the crap out of me! :) But I called the San Ramon location and they were booked (the jewelsmith had just returned from vacation), so they referred me to their Pleasant Hill location. They were able to size it in under an hour while I waited. So fab!!!!! It doesn't stop there. I realized that I still needed it to be sized yet again. I'm always cold, so the ring just never seemed to fit. :( I went back in, and at no charge they resized it at the PH location, then delivered it to the SR location . . . . . . NO CHARGE! How great?!!! ;) I live in SR, so it was more convenient to pick up there, but originally got it size din PH, so I wanted to go back to the original spot. They were so nice to even offer that! All in all, I will be doing all my jewelry business with this company. :) read more

I was called to pick up the pieces from my ring resize, they forgot to give them to me. I had a much friendlier experience. I think they were just swamped and crazy when I went. I'm still totally satisfied with the work and cost of the ring resize and would recommend them for resizing and repairs. read more

Jonathan was WONDERFUL: he personalized a ring for me that is gorgeous and was wonderful to work with! read more

JewelSmiths - Jewelry Near Me - San Ramon, California

We have used Jewelsmith for years now since we moved to San Ramon about 7 years now. They have always been prompt and professional in meeting our Jewelry needs. They have kept my wife's wedding ring and anniversary ring in top condition and made recommendations when necessary. She had new earing posts set and the diamond jackets attached to the earings. I had my college ring resized and it looks perfect and now I get more wear out of it instead of just sitting. My wife also had my wedding ring restyled, originally platinum and a 1/2 carat diamond, now has 18 kt yellow gold holding the diamond in. The contrast of the platinum and the gold really makes the Diamond POP. I have a new ring. I have spent many, many years going to the Jewelry Mart in the city, when called upon to deliver. Now my first stop will be JewelSmiths. They always offer to clean and check your stones for free at any time. They are what a local jeweler should be all about: friendly kind service. read more

We were excited to find a place that offered unique custom designed rings. We even made an appointment to discuss a custom design for both my band and my Fiance's band. We agreed to move forward and he (name purposely withheld) said he'd email us so we could move forward. We waited and waited some more. After a month no follow-up. So we send an email to the store and someone replies that he'll look into it. It's been a week?!? This is not the kind of customer service we were expecting and, quite frankly, surprised! We were ready to move forward with a custom design -- possibly two. Not now, not ever. read more

Taken me a while to get the nerve to write this review but I'm hoping this will allow others to speak up and also perhaps stop other long term customers from continuing to be taken advantage of. The last project was an anniversary ring which on the surface was pretty, however the craftsmanship was subpar and when I asked for the flaws to be addressed was basically told I was being too picky. And to add insult to injury was given back the "repaired" ring in worse condition than I left it. I was a long standing customer and those that know me well, know I don't use review sites like Yelp unless I really feel strongly about being treated extremely unfairly. Users of this business beware. read more

Had two watch batteries changed while I waited. Price was reasonable, service was great.

If I could give Jewel Smith less than zero I would. Jonathan is a snob! His mom is a very nice lady. I had a watch battery changed which he did two months later the battery died. I took the watch back and Jonathan told me that my watch "mechanical" was shot and I needed to purchase a new watch. I took the same watch to a different Jewelry Repair and changed the battery everything is working great. I asked the gentlemen if he thought anything was wrong with the mechanical of the watch he replied no. I have only been in the store twice since they moved from the MarketPlace. I will never return to the Jewel Smith because Jonathan has a nasty habit of telling people that their jewelry is not worth anything!!! Really shit head! You're an asshole! read more

I'm not someone who happens to wear expensive watches. After the battery died in my inexpensive Timex, I found to my great chagrin that I could not remove the back of the watch to replace the battery, as I have done with all my other watches. I'm the type of person who is comfortable taking my inexpensive watch into a fancy jewelery store for a battery replacement. I started searching for someplace in the Danville/San Ramon area to get my battery replaced. I checked out several websites that didn't impress me, look at some other places that got bad Yelp reviews, then I came across the JewelSmiths website, which won me over, especially with the following quote: "Do you just do fine jewelry services and or design? No, we gladly do a $5.00 service as well as a $10000.00 design. We would not be worth our mettle if all we catered to was expensive jewelry designing. Our customers are varied - to a person that needs a watch battery, a slight adjustment on a bracelet or earring, or a special diamond engagement ring design. I was told many years ago that customers build their trust in you by how you can handle the little things first. I would like to say that we are a great example of the statement.of one on one customer service." So in to JewelSmiths I went. They were very friendly, spent about 15 minutes working on my watch and determined that the electronics had gone bad besides just the battery, so they reassembled my watch and charged me nothing for my time. So, all I can say is that they certainly lived up to the high standard they set for themselves on their website and I wouldn't hesitate to use them for any jewelery repairs I might have! read more

These folks take great care of me every time I go. Very personable and knowledgeable. Not pushy to get you to buy anything just helpful. Highly recommend!! read more