We took two diamond wedding rings in to get appraised for insurance purposes. We were told the appraisals would be done in a few days. A few days passed and no appraisals. Was told they had ad a computer software issue and they would be available the next week. Then were told they we mailing them to us. NEVER received. Don't waste your time. Horrible customer service. read more

Walked in, hoping for some help one gentleman was very polite and tried helping me out and he really didn't know the answer to how he could fix my jewelry and then he hand it to this other gentleman and the other gentleman just blatantly says that my jewelry is fake when I bought it in Miami for $600 but he touched it and it was fake and then I had the nice guy check it out and make sure and it was real and the guy with the attitude had nothing to say, and was being very rude Honestly terrible experience you go somewhere asking for help not to be backtalk do better. Yeah, and this is the guy with the chrome heart bracelet. if I could give you guys zero stars I would, but just because that gentleman was nicer and more respectful just because I look young you don't treat someone different. read more

Jewels On Hampton - Watch Repair Near Me - Saint Louis, Missouri

We wanted to sell a 14-karat gold medallion. The employees were rude and dismissive. They acted insulted that we wanted to know how much our piece was worth. They told us to "go somewhere else." There are too many other similar businesses to put up with attitude at a clip joint like Jewels on Hampton. Follow the manager's advice--Go somewhere else. read more

Went in to sell gold and the guy said $60. Three other places $1000. Sold it for $1100. Don't bother. Not paying some of the highest prices per their ad. Avoid. read more

Went in for a necklace repair and they fixed it right then. Very nice and welcoming. Would definitely recommend.

rude as all get out - plenty of better rated Rolex dealers in the area- that 1st impression went horribly

My husband and I had a great experience from the time we walked in! We appreciated the welcomed smiles the no pressure sells tactics. They have a large selection and if you are looking for a particular item they will assist you with finding it. My husband bought me a couple of beautiful bangles. We will go back! read more

Jewels On Hampton - Watch Repair Near Me - Saint Louis, Missouri

See all

We saw an ad about Jewels on Hampton, and decided we wanted to see this place for ourselves. While we didn't purchase anything, we had a VERY delightful experience. The owner and sales people were VERY friendly, interesting, knowledgeable, and helpful. We can't wait to go back to wander through their sizable collections. Thank you Al. We feel like we've made a new friend. Mickey and Don read more

Aj was very nice but the older gentleman had been rather rude and made some quite unnecessary statements that had completely ruined the shop experience, we will not be returning here, truly disappointing read more

Al was awesome and took time to help me out today and was super fun to talk to! He explained my jewelry to me and gave me a fair price for it. I will come to purchase next time I'm in this store read more

Low balling on jewelry prices, doesn't negotiate. He says a number and walks away. Acts as if he doesn't want to buy anything. A pawn shop gives better deals. read more

If I could give a zero I would. Terrible customer service! Made me feel like a criminal. Whomever the owner/manager is said "Watch his hands, they're in his pockets. He isn't touching anything is he?" Out loud! What an insult! As a black man walking into a black establishment, I never thought I'd be treated so poorly. Speechless. read more

Went into the store with a watch that was 100 years old. My Grandfather's. Pocket watch with chain and a pin to wear it being a smaller size. Since been told it's a ladies also called a nurses watch. Serial numbers on case and works. Elgin Works from 1915. Jaccard's Saint Louis on face. All I was told was it would be more expensive to repair than it's worth. Smug. Didn't throw a price my way nor did they seem interested in working with me in any way. Won't waste my time taking things to the from the estate. read more

See all

Al and Aj picked out the perfect band for my ring! You could tell they knew what they were talking about and gave me a GREAT DEAL! read more

Jewels On Hampton - My ring - Watch Repair Near Me - Saint Louis, Missouri

Dropped a seiko watch off to get a simple battery changed and was told to come back in an hour, after an hour I returned and watch still not done. The so called jeweler started on it and broke the band. He said to came back tomorrow. I went back 5 days later and still not done but we agreed on the battery being changed for no charge due to him breaking band. I returned 3 days later and still not repaired and he said he couldn't get open to change battery... so no battery and a broken band. lol These guys are a joke! read more

DO NOT USE! DECEPTIVE CUSTOMER SERVICE! I needed a watch band re attached to the housing and they kept it overnight and then charged me for the repair only to pick it up and find out the job wasn't complete. I ended up taking it to a jeweler in Ballwin on Manchester who fixed it in five minutes for free and apologized halfway through the repair for taking to long. I strongly suggest doing your research before selecting a piece of jewelry or having repairs done. This place on Hampton has a shady past. read more

You would think a business that buys silver would understand makers marks on sterling silver. After telling the guy the two spoons were sterling silver, he took a quick glance and said it was silver plated. That the lion mark has one paw up and that meant plated. He said sterling had both paws on the ground. I went to another dealer and he confirmed it was sterling silver and even gave me the silversmith's name. I went on line to research and couldn't even find a makers mark with a lion with both paws on the ground. Unbelievable! read more

He didn't want to buy my ring which I understand but he lied about the quality of it. He said that two of the diamonds are broken on it. Right after my visit to Jewels on Hampton, I took my ring to an expert who told me that there's nothing wrong with the diamonds in my ring and none of them were broken. I wouldn't trust them. read more

A police officer at the front door, everything in display cases and still followed you around the store like a puppy dog and keep asking if you needed help. Let me take a look first. only plus for the store was the handsome policer officer read more

I picked Out a great Peach cameo to match some earring and ring my mother in law gave me and He have the perfect match cameo necklace and gave me a very aggressive deal read more

I walk into jewels on Hampton looking for some emerald earrings for my mother being that green is her favorite color I notice that the staff was very helpful and lead in the right direction to make my purchase I recommend if you are in need for jewelry come here the selection is very vast and the store is very neat and clean pleasant experience will be back in the near future read more

Al is Fantastic! Always does me right. Give me fantastic value for my gold. He treats me with respect

I went there and everybody is pleasant and they are knowledgeable about their merchandise. I am satisfied with the customer service I received. read more

Visited the shop today. Was seated at the desk of the owner while he gossiped on the phone about a mutual friend having three wives. He never gave me his undivided attn. Instead, he w/o noticed reached in my jewelry box that sat on his desk, grabbed a ring to weigh and said "$100". He never said hello or anything. This typical ignorant behavior is what he felt was ok b/c I was a black female. I wouldn't refer a soul there. He'll know when he's r'cvd karma for the disrespect. read more

Went into the store to browse. They have three rooms. I was not allowed to look at the gold jewelry in the middle room. There were no customers in there. Bad business practice. Go somewhere else read more

I wish I could give negative stars!! DO NOT patronize this business!!! The owner a black man, treated me sooooo bad! It's sad that he was that angry and upset. I only bring up his race because I'm black also. I merely brought in jewelry to sell, the same jewelry he told me on an earlier visit that he would purchase for $7000, whenever I wanted to sell it. When I returned and attempted to sell it he was angry and accused me of being a liar! What the owner didn't know or give an opportunity to explain is that my divorce was recently finalized and he could have given me $7. However, I have NEVER been talked to or treated that way by ANYONE! My advice is to stay away from this business! I can't imagine trying to return an item! He is angry and volatile, stay AWAY!! read more

I went in to sell some silver jewelry...with spot price per ounce at 22.50. The guy behind the counter said he would buy at 15.00. Everything was .925 (sterling) but there were some rhinestones, etc. so I agreed. It was weighed at 72 grams which he told me was about 2 oz...but when I got to my car and checked 72grams was over 2.5 oz...I was being screwed over. When I went back in and stated his math was off, he gave me the difference..no apology no explanation just gave me the look of "so you caught me". I wonder how many people didn't catch him. read more

horrible customer service. very rude. they lied about the time of opening and then made another excuse just to get me out once they seen that the items I brought in weren't interesting enough for them. Wouldn't even let me look around. I highly recommend not doing business here to anyone. read more

I inherited a watch and literally didn't know much about it, other than it did not fit properly. The staff were extremely knowledgeable and friendly. The particular links I needed were not available. The jeweler explained I would need to contact Seiko to order links. The links arrived about a week later. The guys welcomed me back and added the links and replaced the battery in less than 5 minutes! They also shared insight on where to find a copy of manual I needed to learn more about my watch. I truly appreciate their professionalism and expertise. I will definitely return! read more

I stopped in to have a necklace untangled. They don't normally provide this service but did it for me anyway. Great ppl and friendly service. read more

My wife and I have had the pleasure of visiting Jewels On Hampton several times. She has been able to sell quite a bit of jewelry to the store at what we always have considered generous terms. Al and his son, I'm going to say AJ, always are pleasant and polite to us and always give us the feeling of being welcome. The conversations that we get into with the staff and customers are the most delightful of diversions from a busy day. To be sure, the store has not been interested in every item we bring in, but I don't expect them to. Any visit gives me the opportunity to 'tour' the store and check out all the fabulous items they have on display. I always look forward to going back. read more

I felt very uncomfortable and very slighted as if I was almost being racially profiled because I'm a black woman, by a black man surprisingly. A very unfortunate experience. The owner towered over me LITERALLY and followed me around like I was gonna steal something. My 11 yr old noticed he was carrying a gun.Never asked if I needed any help or if I had a special interest. I mentioned I had some items he may be interested in, in hopes of changing his rapport with me so he understood I was there for business. He told me call back with the names of my figurines and items before coming so wouldn't waste a trip. I called back and his the other young man answered saying," the lil girl is on the phone about the stuff from earlier." I first corrected him because I'm 38 years old. Next, I began naming my items and he quickly told me no, no,no, and it was one thing he said he'd take a look at but by then I felt disgusted and disrespected by his dismissive attitude that I decided not to go. I went in Clayton to another dealer who was very respectful and bought several of my items. Very pleasant experience. I see this dealer is very judgmental.....Humble yourself because arrogance gets you nowhere! You should never judge a book by its cover.... Unfortunately this is a missed opportunity for you sir because you don't know what kind of purchase I could have made from you as well. read more

My sister and i went to Jewels on Hampton to sell two rings. We met AL who gave us honest advice. They are trust worthy and i recomend them.

The most genuine jewelry business I have ever been to! Honest and care about their customers. They definitely went above and beyond!

Be wary of these CROOKS! #1 Son tried to rip me off in the purchase of scrap gold! 11.5 pennyweight fetches roughly $323. USD. This CLOWN offered me $200.USD! Not today or any other , HOMEY! Would you appreciate somebody reaching in your pocket and stealing $123. USD FROM YOU? read more

Do NOT take ancient coins to this shop. They do not know how to properly clean them and will use very abrasive chemicals, a process known to corrode fine details on your coin. I am not giving them a single star only because they sized my ring properly and (fairly) quickly. The staff was kind enough, but their jeweler is poorly educated on how to preserve the details and quality of ancient pieces. I 100% regret taking my ring to this establishment because of the inevitable, permanent damage they have done. read more

I sold some watches here - and Al was nothing but pleasant. The transaction was quick and professional.

Scammers! I came in with an old class ring to sell. Based on what I saw on the internet, I only expected $100 at most for the ring. Immediately when I entered I had the feeling I was going to be scammed. The guy behind the counter asked what I expected for the ring, so I said $100 (expecting him to bargain with me). He proceeded to say I didn't know what I was talking about and that, after "calculating" the weight, which I was not allowed to see, he told me it was only worth $60. I kindly said I was going to check out other shops to see what I could get and started leaving. Then, he said he would give me $80. I said no and walked out. As I started leaving in my car, another employee ran out and flagged me down, saying they would pay me $100. At this point, I obviously knew they were trying to screw me over, so I left. I went to Missouri Gold Buyers & Jewelry, which is only 5 minutes away, and guess what? No song and dance about me not knowing anything about jewelry prices, just friendly, quick service. The man behind the counter at Missouri Gold Buyers showed me his calculations, and do you know how much my ring was worth? $170. I was in and out in 5 minutes. Jewels On Hampton tried to give me $60 for what Missouri Gold Buyers gave me $170. Moral of the story: DO NOT GO TO JEWELS ON HAMPTON! read more

Refused to do business with me, not only did they keep trying to insist somehow what I wanted to sell was stolen but kept telling me to bring my parents with me next time, I had to keep telling them I am 21 and show my ID but they kept saying it read more

My husband and I just stopped by Jewels on Hampton for the first time. We had a great conversation with the proprietor. He was friendly and spent a lot of time answering all of our questions. We will definitely return. read more