First time on jetblue and it was OK. We flew Jetblue because they had direct flights to where we were going. For a few dollars more, we opted for seats with more legroom. There is no First Class on our flight. The cabin crew was just OK, didn't really seem to care much. It was a 2 hour flight and we came in ahead of schedule. The seat I was in was fairly uncomfortable, and I looked forward to getting off. read more

I really used to love JetBlue. When they first came on the stage, they were so cool and attentive and perfect in so many ways. Somehow they seem to have lost their way and forgot why they were so great in the beginning. We fly often with this airline because they seem to have a ton of flights to wherever we are going but they almost never seem to get us back in time. Many times in Mexico we've been delayed multiple hours/overnight and recently in Florida from Tampa, we were delayed several hours as well. I want them to do well because more competition in the industry means better overall service and punctuality. Please get it together guys, we are all counting on you. read more

I think we all have love hate relationships with airlines and this is another example. I'll start by saying we took off on time and got there early which was the good part. The bad part was I hate to fly and anything to distract me works. Of course I sit in my seat and my TV isn't working. Like I said I hate flying and this would help a lot. I asked the flight attendant about it and was sorta blown off. I know it's a small detail but we pay a lot for flights. I guess expecting everything to work is too much sometimes. Again was a good trip, and that's the most important thing. read more

JetBlue is ranked #9 on the USA Today list of top ten airlines in 2024, and #8 for economy class. The airlines on the top ten list "Strive to improve the flying experience with newer planes, better connectivity, and improved food and entertainment." USA Today says, "JetBlue caters to passengers with new and refreshed aircraft, plentiful routes, free live TV, free Wi-Fi, and generous amounts of legroom in economy class." In recent years a lot of airlines are losing market share and customers because of little or no customer service. It's refreshing to see an airline trying to IMPROVE customer service. read more

JetBlue - Airlines Near Me - Tampa, Florida

The ABSOLUTE worst airline out there. Didn't even have to fly them to know this. Booked a flight, Non-Stop out of my home airport (20 min away) a month later, sorry that route is canceled but now well fly you 3 hours and transfer to another plane and you have a couple hour layover. Which means I miss half the day at my resort. Option 2, that I had to find, I drive 90 minutes to another airport and still get in 2 hours later but not miss as much time. What does JetBlue offer? A sorry. Not priority boarding, not a credit, not an upgrade, just sorry. So we canceled that flight and will NEVER fly with them in the future. Paid a little bit more for an established and respected airline. They were happy to have us. read more

Poor Customer service, at the gate at Jfk the two employees were nasty and threatened my wife with being thrown out. My wife has Ovarian Cancer. We were flagged at the gate, the plane was overbooked, even we had our tickets for months, they said we may not be able to go. We were supposed to board in group A, everyone was boarded before us. When we arrived at Barbados, we waited at the carousel for our luggage, It never came. The Jet Blue Rep said our luggage was taken off the plain because the plane was too heavy. We had to wait over 24 hours for our luggage to arrive at the resort. After we get home, we will never use Jet Blue again. read more

I would like to express my sincere gratitude to the air hostesses "T.J." and "Ariel" for the excellent service they provided to my partner and I on the flight from Cancun to Tampa on August 27th. They provided us with very high-quality service and comfort. Their smiles, kindness, good spirits, and professionalism were exceptional, creating a very positive service and experience. Thank you T.J. and Ariel for everything. read more

Melissa and Hector, agents working flight 892 on 6/10/25 out of TPA are a 5 star act! Thank you for doing a great job with kindness and so professional! read more

If you don't mind paying up for extra leg room, and bag checks on top of the ticket, it's comfortable, clean and provides a direct flight to White Plains NY (HPN) from Tampa. The schedule is good for a late arrival, which on weekends, results in only Enterprise being open at HPN to pickup a rental car. We use to avoid a plane change but there are less expensive options available. read more

Inexpensive flight on a roomy flight. The staff were friendly,kind and helpful. Great experience.

$5,624 worth of stuff STOLEN out of my luggage by Jet Blue. 3 designer bags were taken out of my suit case will in Jet Blue baggage department. I missed a connecting flight on my way to Iceland they kept my bags for a week before finally shipping them back to Tampa after I returned home and my trip was over with. This was extremely inconvenient and unprofessional. when I finally received my bags I have to deal with this theft. Do not fly this airline they are thieves. read more

The JetBlue terminal is very nice at Tampa International Airport. It's very clean, several restaurants and lots of electrical outlets at all the seats for all your charging needs. High tops tables with charging stations as well. Overall I am a big fan of JetBlue. BUT.....this particular A320 Aircraft was so cramped every time I moved my arm the tv got knocked off! The controls are on the armrests and the armrests are very awkward! The xtra legroom they are known for has seemed to disappear on this particular plane. The width from seat to seat is awful!! The person next to you is pretty much on top of you! Not happy! Hopefully connecting flight is a different aircraft with the room they are known for. Other than that, everything is great. read more

JetBlue - The armrests shrunk, the seats were much narrower and the rows were closer together! - Airlines Near Me - Tampa, Florida

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They destroyed my suitcase and now they refuse to reimburse me for a piece of luggage I had to buy at the airport to continue my travels. It's been almost 3 months and they are still refusing to pay me. Never ever again will I use Jet Blue. Lousy airline and service. read more

Regularly use this airline to travel between New York Westchester Airport HPN and Tampa, Florida. The flight is normally acceptable and the on-board service courteous and efficient. My only problem regularly experienced with this route is with frequent departure delays in both directions. read more

REST IN PEACE - JetBlue "Best Fare Finder" I travel 2-4 times per month on JetBlue, and have been for years. One of their BEST features, the "Best Fare Finder" (https://www.jetblue.com/best-fare-finder#/) was an extraordinary tool that could show a months-long snapshot of fluctuating air fares. A few weeks ago, a "new and improved" version of the fare finder debuted, and is certainly new, but NOT improved. As I plan out flights months in advance, the old version allowed us to plug in a month at the TOP of the screen, which advanced the monthly calendar as requested. The new version has no such feature, displays only the current month, then prompts for "See more months" at the BOTTOM of the screen. [see attached screenshot] So, if I need to see flights in September, I plug in the to/from, and see... March. Then I scroll to the bottom, and click "See more months," and click "See more months" and wait... for April, ... then click "See more months" and wait... for May, ... then click "See more months" and wait... for June, ... then click "See more months" and wait... for July, ... then click "See more months" and wait... for August, ... then click "See more months" and wait... for September. If I want to change either to, from, or guest parameters, I start the whole process above, ... again. What used to be a time and money saver is now just a time waster. Screen refreshes for new months become agonizingly slow, making me long for the sight of paint drying. I have tried two different browsers (Chrome, Edge) and two different machines using two different operating systems. No joy. To add insult to injury, I've tried to contact JetBlue twice to report the issue. There was no response the first time, and the second time froze the screen - so even JetBlue's tech support is offline. Sloppy IT work, JetBlue. Here's my quick fix - when JetBlue's website keeps me waiting, I workaround by checking other airlines for fares. Time well-spent. Sorry JetBlue - you folks went from years of tech-excellence to "can't make a website work" in just a few weeks. I hope your airplanes are in better shape than your IT platform.... just saying. read more

JetBlue - "See more months" should read "See other airlines." - Airlines Near Me - Tampa, Florida

I had a great flight on 11/10/22 from White Plains to Tampa. There was a tropical storm (in Tampa), and people were worried because the airport in Orlando was closed. Even so, our flight was smooth and the pilot had a perfect landing. All of the staff were very nice, too. read more

I will absolutely NEVER fly Jet Blue again. The flight took off late. I booked my flight with them because they have wifi and I do work on my phone during the flight. I flew out 4/28 B6 1992 from Boston to Tampa there was zero wifi. Passengers were told they would receive a credit for the fact there was no Wi-Fi. I have been yet to receive this so called "Credit" All around inconvenience, and what a lie that is not a way to run a business. If I knew that, I wouldn't have flew with this airline. False advertisement. If the wifi don't work it's Jet Blues JOB to fix it. That's what I PAID FOR! If that's the case I would have flew Spirit. THEN I'm leaving Tampa today. 5/6 B61992 The bag check opened late, and they had CRAPPY attitudes. Left me and my elderly mothers luggage just sitting there. I had to wait for these LAZY individuals to again, DO THERE JOB! I just get on the plane, it's tore up. This is what I pay for? Some bust down airplane? They got wifi on this flight, now no USB charger. So basically Jet Blue is and hires the lowest of the low. They do just the minimum. Nothing more Do NOT waste your money read more

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Hey Silver Airways and JetBlue, thanks a lot for refusing to allow our tiny, 4lb puppy on her freedom flight from St Croix! Even after hours on the phone with customer service to get our puppy a reservation, paying to have her vetted and certified to fly, bringing her in an approved carrier AND paying the pet fee, Silver refused to allow her on the plane at Henry Rohnsen Airport Silver Airways and JetBlue, you should be ashamed of yourselves. We will never, ever give you a penny or recommend your services to anyone. read more

Always have a pleasant trips to NY, and nonstop to Cancun. Courteous staff, clean planes. Nice seats. Well done.

We had an absolutely wonderful first experience with Jet blue and would most definitely recommend. From start to finish I felt that we were a priority. Flying out of Tampa International we used the kiosk to check in. My husband is retired military and the customer service rep told us on our returning flight to go to the desk instead so they could waive his luggage fee for his service to the country. On our return flight the rep was just as helpful and waived his luggage fee with no problem. Comfortable seating on the plane and friendly flight attendants that really personalize your experience. The snacks on board include great options, not just the typical pretzels and p nuts. How about cheeze its, chocolate chip cookies etc. Jet blue also offers complimentary WiFi, how awesome! My tv wasn't working on my return flight so the attendant instructed me to contact the customer service number for a $15 refund. They also offer a credit card which is typical for most airlines but it seems the perks are very generous. 10,000 miles which gives you a roundtrip flight anywhere Jet blue flies as well as discounts on purchases made on the plane. Overall we just had a great experience and I will look to use Jet blue again in the future. read more

Had me at free WiFi. JetBlue is stepping up their game. Everything on time. Everyone was super nice. Free snacks, drinks, and wifi! Fun experience. 5/5 read more

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Amazing customer service!!!! Absolutely accommodating! I watched Val and Damon make phone calls to get My flight switch all while operating the desk and directing people/planes going in and out, definitely a stressful, multitasking job but they did it with ease. I will always try to fly JetBlue because of my experience today read more

I paid the $30.00 Bag Fee at the machine. Not only do they gouge you, but you have to do it yourself. As I stepped away from the machine, a member of JetBlue's staff quickly reminded me, "Sir, you have to put the tag on your bag!!!" Heaven forbid anyone assists the customer. read more

On May 20, 2021 I was traveling from Orlando to Montego Bay to celebrate my mother's birthday. My mother encountered a person named Ramos at the gate. He asked for her COVID test. When she presented it, he told her the test was 4 days out and she should've been tested within 3 days. When this happened I was on the ramp and noticed she was upset. Ramos proceeded to yell at me and told me to get off the ramp. He said if you are with her you are not flying today. I understand JetBlue's policies but in was tone and the manner in which Ramos was speaking to my mother and I. To be clear, my mother is 70 years old. I did not appreciate the lack of empathy he had when telling us we could not fly. That said, I told him that he ruined my mother's birthday trip. He said not my problem, I'm following company policies. At the point, I was furious and told him he needs to learn how to talk to customers and he has no respect. He then followed us as we were leaving the gate to retrieve our baggage and said he would cancel our flight. We kept walking and went to get our bags. Javier was a blessing. He was able to rebook our flights for the next day and apologized for what we went through. Javier was also very instrumental in helping us get document clearance by Jamaican government to travel. We needed to get retested for Covid in order travel. We missed one day at our resort and it was a nightmare trying to get everything done before the next day. Later that day, I got an email from Orbitz stating our flights were cancelled. I decided to go to the airport to find out what happened. Ramos canceled our flights and put all these factious notes on our account. Jolly at Tampa airport was kind enough to get a supervisor to override the notes after hearing our story and rebook us. Today 6/5, my mother is traveling back from Montego Bay. She texted me upset because there are still notes on her account. She went through a vigorous screening. Seriously this is harassment at this point. No one especially a senior should be subject to this type of harassment. We are both frequent flyer customers and my mother has flown JetBlue for years without incident. I will never ever fly with this company again. I will make sure all my clients, and colleagues are directed to different carriers . Having employees like Ramos is tarnishing JetBlue's brand. He should not be able to handle and speak to customers in the manner in which he does. He's very unprofessional. read more

This is one of my absolute favorite airlines, to say the least. From the curbside checkin to the flight attendants, the staff was amazing! Couple that with the fact that your first bag always flyies free, the extra leg room, annnnnnnnnndddd the fact that the flight attendants are not stingy with the snacks, this is definitely a ROCK SOLID airline! And as for the snacks, they also have a pretty great selection of snacks both complimentary and ones available for purchase. Additionally, this airline is the one that leaves on time the most (from my experience). This is definitely one of my airlines of choice and the one in the Tampa airport tops the list! read more

JetBlue - Airlines Near Me - Tampa, Florida

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I been told that the flight are following the CDC regulations and they don't, they are seating the passenger next to each other not keeping the social distance like they say they do. Everyone is seating next to each other. They can't sold a plain ticket and let the people get the risk of been sick . read more

Jet Blue used to be good but this past 18 months they have been horrible. Worse than Spirit if you can imagine. After 9 hours of waiting to get out of Tampa to Hartford Connecticut they cancelled the flight at 1:AM. They say because of weather but others airlines had no problem. It cost me $213 to get an Uber to my parents home. The next day (today) they had a one hour delay, then four, then six and now eight hour delay and they said because of weather reasons ... the plane originated from Orlando then to Newark and there was NO bad weather at all but if the flight is cancelled due to weather then they don't have to offer you a hotel voucher. Just found out that they are having staffing problems..... they actually lied to us. Horrible. Please reconsider flying Jet Blue read more

We had a great experience flying JetBlue to/from LaGuardia airport this week. The staff were friendly, flights were on-time. On our plane, the wifi was out, as was the satellite tv, but they did let everyone watch a free movie. There are a few choices for snack bags, including Skeeters cookies from a nut-free factory, which was nice. No peanuts/treenuts served for free, although, some snack boxes that are available for purchase did have them. They request a peanut/treenut free section of a row in front and behind if there is a passenger with an allergy on-board. We would fly JetBlue again in the future, as long as prices were competitive. Our first bag per passenger was included. read more

I am really disappointed in Jetblue :( They were one of the only airlines left that weren't charging for checking in your first bag. Unfortuantely the have hopped on the bandwagon and they are charging now too. I believe the cost is $20 each way. The customer service on my flight was okay. The free wifi on the plane was great! I really appreciated that. The snacks on Jetblue are the best. You don't get a bag of peanuts with 5 peanuts in it or a sample size bag of pretzels. They actually have chips, cookies, pretzels and other goodies. read more

Flight canceled Friday. That was ok was weather related. Rebooked for Saturday. No communication. Gate personnel lied about no copilot then cancelled while on the plane at 230am. No apology, no hotel provided. Women with many children yelling and upset. They spent I figured 18 hours in the airport waiting to get home. Frack you JetBlue. read more

Tried to make reservations online, kept telling me to call JetBlue. I got this lovely young lady "Lisette", she was so nice, so helpful. I love JetBlue yo guys are the best. Great customer service, and friendly. read more

Nasty nasty nasty Supervisor QUINCY thinks it is ok to be abusive and speak to people on a derogatory tone She forget that I am a customer paying lots of money for a ticket and if all the employees treated the customers like this rude excuse for an Employee the jet blue would go bankrupt. Quincy should get a job perhaps handling baggage she should not be permitted to speak to customers read more

Worst airline Ever! DO NOT FLY THIS AIRLINE. Delayed on both of my flights for well over 5 hours each! and the airline doesn't even want to compensate me! This would Never happen on Delta. read more

This was my worst JetBlue experience, and I normally love JetBlue. Curbside check-in is appreciated, though the staff does not speak well and was extremely rude. Gate staff was also impolite, while the flight crew were unprepared and kept barking orders at everyone. The on-time departure was nice, but I'd appreciate a calm, prepared, friendly crew in the future. I hope my future flights will be with a different Tampa-based crew. read more

I walked up to the JetBlue counter at Tamia Airport after American canceled my morning flight screwing up my day. I asked the man and woman at the counter for the next flight to Providence. Me: "When is your next flight to providence!" Man: "We don't fly to Providence." Me: "Umm, yes you do, I fly there all the time from Tampa on JetBlue." Man: "No we don't. The closest we fly is Boston. " Me: [dumbfounded]. "Umm, I fly all the damn time to Providence from Tampa on JetBlue." Woman: "We don't fly there sir." Me: [indignantly] "Yes you do. I flew there several times recently. Am I in the twilight zone?" Man: "Yes, you're in the twilight zone" Woman: "we haven't flown there in over 6 months," Me: [Looking around to see if I'm on Candid Camera - pulling up my past flights on the JetBlue app]. Showed my past flights to them, one in April and one in May. Man: "So what's y our point?" Me: : That I'm not friggin crazy." Man: "Do you went to go to Boston?" Me: "no" Man: "Have a good day Sir." Me: read more

This has got to be the worst airline.... Like of people complaining and the staff is rude and unprofessional.... Wanted to charge me $135 cause. my bag was 3 pounds over. Then they yell at my husband and I cause our masks were under our nose meanwhile most of the people on line HADNO MASK.. this is my last time flying with this airline and will go back to Southwest Airlines. Never again will I fly JetBlue read more

My dad booked a trip for me through jetblue but accidentally used my maiden name and not my married name. I called the next morning to change the name. They were able to help me but then they charged extra because apparently the flight cost went up. So even though all i was doing was correcting my name they said they were going to charge me for the cost of the flight that day. That is poor customer service. Shame on Jet Blue. I should've been able to have the same amount charged to my card and for correcting it within their 24 hour timeline. I probably won't be flying with them for that fact alone. Another corporation legally stealing from us. read more

Nobody does a better job than JetBlue, at least on US domestic flights. Although things have changed over the last couple years (like baggage fees, meals), and the TVs are getting old, they're still the best as far as I'm concerned. The crews are usually upbeat and helpful, especially the Tampa and Boston based gangs. I like having the option of watching TV, which I haven't seen on any other airline. And my flights are almost never delayed, amazing living in the lightning capitol of the world. I understand the baggage fees too. Airlines have to adapt to market changes like everyone else, and from what I've read they only make about $10 per passenger, per flight, on average. It's easy to pile on the hate when prices go up, harder to start your own airline. read more

First time flying on Jet Blue on Trip to Tampa from Logan. We should have spent the extra money to upgrade to "more space" but got to our destination safely. Flight crew was adequate, and plane seemed clean. Overall would repeat. read more

I have to give JetBlue top marks for corporate responsibility and passenger treatment. They flew an essentially empty aircraft into Tampa Airport to pick up passengers two hours before the airport closed for Hurricane Irma. Some of the other airlines just took advantage of the circumstances to cancel their flights and leave their passengers stranded. JetBlue will be my airline of choice going forward. The praise doesn't stop there. JetBlue does not oversell their flights, has more legroom than the other airlines, and their employees seem to actually like their work. They are the shining star above the cesspool of domestic airlines which exists in the United States today. read more