This hotel claims a 4 star rating but I don't know where the other 3 stars came from. The hotel clerks are rude and unhelpful. The rooms are small; I felt very cramped. The safe didn't work either. The first day I was there, I put the Do Not Disturb sign on the door before I left for work. When I returned, the bed had been made and some of my clothes were missing. Clearly, the staff disregarded the sign. I called down to ask about my clothes and was told they were in the laundry and would be cleaned for 20 Euro. I explained that they disregarded the sign AND took my property without my permission. I could hardly believe it but the front desk argued with me and told me the situation was my fault. They continued to argue with me for about 5 minutes. After I hung up, I decided that Best Western lost my business permanently and they would deal with American Express when the fraudulent charges took place. To their credit, 5 minutes later, I was told I could come down stairs to get my clothes back and I would not be charged. Without a doubt, the employees were trying to take advantage of a foreigner and make an extra buck. Needless to say, I checked out the next day (they even argued and said we couldn't check out).
Stay at the Sheraton by the airport. Excellent experience and it's not too far from Gallarate (short train ride away). There is also a Hilton Garden 3 miles from the BWJH. The Astoria hotel near the center of Gallarate is also another option and it's about 1 mile away from BWJH.
Do NOT stay at the Best Western Jet Hotel! read more