1. Jet Aviation

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West Palm Beach, FL

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Jet Aviation

5.0 (1 review)

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American Airlines - Retro Plane!

American Airlines

2.2(45 reviews)
2.3 mi

6/1/2025 Kind of…read morefrustrating when I was checking in 24 hours prior- I kept getting an error to add my bag- When I arrived to check in - I went to the front desk (like I did in Reno).. but the employee said I had to check in with kiosk-.. So minus a star Because of the inconsistency ..

American Airlines is a horrible and poorly run company that employs people that could care less…read moreabout you. On our recent return from Milan, our plane experienced a supposedly software problem only after all passengers were aboard and ready for takeoff. They kept us on board with almost no communication regarding the status for over 5 hours. We were not provided with any food, water, nor fresh air and barely any updates. After 5 hours they decided to cancel the flight. We were herded onto a bus and brought back to the terminal. We were then bused to a hostel quality hotel Best Western (The Hub) outside of Milan. We were told dinner would be included and that we would be rescheduled for a flight out the next day. Dinner was horrendous and inedible. The Hub hotel refused to serve us dinner in their dining room even after we offered to pay for it ourselves. The food delivered in trays for dinner was horrible. We were told we would be picked up by bus the next morning after breakfast at 11:30 for a flight out. Only after speaking with other stranded travelers did we find out the bus was leaving at 10:30 instead. The staff at the Hub Hotel provided mo info nor updates unless asked. Had we not spoken with other travelers about the rescheduling, we would have missed the bus and the flight. Having to go through passport control, baggage check yet again, the flight left late but we were happy to finally be on our way home. The food and service on the flight were lousy. Same crew as the original one. If you have any choice, don't fly American Airlines. They are the pits.

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American Airlines - Retro AW Livery! PBI 12/16/2025

Retro AW Livery! PBI 12/16/2025

American Airlines
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Jet Aviation - airports - Updated October 2026

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