Very disappointing FBO compared to the other significant "professional" FBO's in the Los Angeles area. I have been involved in the transportation and security business with high profile clients in the Los Angeles area for nearly 30 years now, and I have never encountered such an amateur run overnight operation as this one. I'm sure the daytime staff and crew are better at their jobs than the overnight guy, but I can't verify that.
I called the "24hr" main number around 1am last night to check on a 0530 arrival time of a flight into JET where I was to meet a client on this flight, the man that answered the phone was clearly not familiar with procedure or customer service. The conversation was painful, he sounded like he was literally on the runway, he claimed he couldn't hear me, he said he didn't know how to find out arrival times, he acted and sounded like a passerby on the street who had no clue how to answer basic FBO questions??
I knew the aircraft was wheels up and could be tracked, after giving him the tail number he said and I quote; "I guess I'll know when it's here" I was shocked at the lack of knowledge, customer service and rudeness this guy displayed. I was put on hold but he never returned.
This was my very first experience with JET Aviation and hopefully my last. I will recommend to all my VIP clients who only fly private and very often to never use this facility, but to stick with the more professional legit FBO's like, Signature, Clay Lacy and Atlantic. read more