My wedding was in 2024 at the old Arbor Loft location. Working with Erica was absolutely…read morewonderful--she was kind, attentive, and truly cared about my wedding. The venue itself was beautiful, and some of the staff members we encountered were extremely friendly. Unfortunately, despite these positives, my overall experience left me feeling disappointed and stressed. At our final meeting, all of my carefully planned details were simply handed off to someone else who did not seem invested in my day. Half of my bridal party had never been in a wedding before, and despite asking multiple times, we were unable to secure a proper rehearsal time. We later learned this was because another event was booked that night. Our "rehearsal" ended up being squeezed into the bridal suite, which was chaotic. On top of that, another bridal party was scheduled to rehearse in our space at 1:00 p.m.--just two and a half hours before my guests were to arrive at 3:30. It was very stressful and did not feel like the focus was on our wedding. The morning of our wedding, I decorated everything with the help of one friend, only to have one of my bridesmaids rush in to tell me that another bridal party was practicing in the same space we had paid for and spent all morning decorating. The new woman in charge of the wedding (I never learned her name) Came to me and asked "what my problem was" When I asked about it, I was told, "Sorry, this is just how we do things here." That response left me feeling like my day wasn't valued. I also spent the night before carefully labeling bins and creating spreadsheets for the staff as they requested. Despite this, my belongings were returned completely disorganized--items were put in the wrong bins, frames were broken, and irreplaceable family photos were damaged. I had also rented flowers from Something Borrowed Blooms and specifically reminded the staff they were rentals that needed to be returned. Instead, they were placed in buckets of water--even though they were artificial--and I was later charged for them. I've been hesitant to leave this review because I wanted to move on and focus on the good memories of my wedding day. However, I feel future brides should be aware. While Erica was wonderful to work with, and the venue was undeniably beautiful, the way key details were handled was very disheartening.

The Arbor Loft was hands down the best decision we made in terms of vendors for our wedding. From…read morethe beginning at the inquiry stage, they responded quickly and gave us all the information in a digestible manner. The loft itself is a beautiful space. It's a venue where you can decorate as much or as little as you'd like. The exposed white brick, the huge industrial windows, the perfectly appointed greenery that's already there and the adorable trendy modern furniture all make a great setting for whatever the event. The bridal and groomsman suites are amazing!! There's a photo opportunity at every corner. I loved how all my photos turned out! The Arbor Loft staff are just wonderful. We worked with Maddy first who got us to the contracts stage. She was super helpful and responded to all of our lengthy contract review comments. Then we worked with Carly all the way up until the wedding day. I cannot express how thankful we were to Carly. She responded to every email we had in less than 48 hours (I cannot say that for any of my other vendors). No matter how small or big the list of questions were, we got an answer. As a stressed out and type A bride, I can't even begin to stress the importance of receiving an answer in a reasonable timeframe. Unless you do one of their planner packages, it's important to note the Arbor Loft is not your wedding planner. They are very good however at asking the questions that make sure you are on track and have the minimum you need for a wedding day. On the day itself we worked with Autumn. She was so calming and even helped me with a fussy bustle that none of my bridesmaids can figure out. I would not have been able to do my first dance without her! For catering we used the Loft's Folk catering. They had such an interesting menu and we received such good feedback on the food. One of my picky friends event complimented on the dinner. They presented the buffet beautifully. For late night we picked a couple pizzas from swan dive, which delivered straight to the venue. This was the best food item for me on the day. The vegan pizza was soooooo delicious and I was grateful for the extra food since I didn't eat much during the day. Since Folk and Swan Dive were associated with the loft, everything was on one invoice and it was so easy when it came to settling the bill. Carly also kept us on track with payments which we were so grateful for. At the end of the wedding, the staff packed up all of our decorations for us based on an inventory list which was so helpful!! Especially when you're exhausted at the end of the night! Some tips for anyone engaged and getting married at the Loft. Attend one of their open houses. It's super helpful to see the types of furniture, linens, and rentals they offer. Don't buy anything that the loft can provide either for free or a reasonable price. The open house also gives you the vibe of when there are people there. You can also sample food from one of their caterers. And it's free! Take advantage of the furniture that's in the loft already. They have really cute lounge pieces that you can use for a photo op. Use the greenery they have in the space. All of these items can be moved to wherever you want if you just ask. The bridal suite is huge and a lovely space to get ready, use it. One suggestion I have for the loft is to have a bar sampling night. We did not get to taste test any of the drinks they offered for signature cocktails or any of their other alcohols. I'm sure they did a great job with the open bar but I think a drinks night will be super fun for everyone. I absolutely will recommend working with the Arbor Loft team at any of their locations. We had full faith in the team, this is what they do every day! Thank you Arbor Loft :) **All photos are from the amazingly talented Abigail Lynn Photography

I hired Pauleen to help me with wedding design services. I had a vision of how I wanted my wedding…read moreto look but I really didn't know how to tie everything together. I really relied on her experience to turn my ideas into a beautiful finished event that my guests couldn't stop raving about. Her attention to detail is what really helped take my wedding to the next level. She thought of the little things that I never would have thought of, and those are the details that matter. Hiring an event designer isn't just for big budget affairs. In fact I would recommend her even more for people on tight budgets because she really helped me get the most out of my money. She is very handy, creating much of the decor herself which really helps control costs. It's easy to throw a great party with a 100k budget, for the rest of us, there are people like Pauleen. On the day of my wedding I knew everything was in good hands and I didn't worry about a thing. That piece of mind was worth every penny in hiring Pauleen.

There is no way we could have (calmly and sanely) made it through our wedding day without Pauleen!…read moreWith a park wedding venue without any staff, Pauleen was vital in coordinating and making the day go off without a hitch. She was always prompt, professional, and upbeat.It seems like she just got into my head and executed everything perfectly. I cannot speak highly enough of Pauleen!

Absolutely stunning venue for the backdrop of a wedding reception. Main room was decorated from…read morefloor to ceiling... everything came together perfectly. Bar was just outside the reception in the lobby area just past the elevators. Bartenders were fast and accurate. Drinks were delicious. Food was catered and served promptly and warm . Only downside is the parking, you either luck out with street parking or you have to pay at a garage. Not ideal after a late night of partying.

I came to this venue at a previous RIJF some years ago, and I believe it was also with Hilario…read moreDuran & Ignacio Berroa. It's a nice venue with nice acoustics, a cabaret, like a bar and some tables to enjoy your drink. The place is hard to find. It's off East Ave. There is an elevator for handicap access.

One of my favorite venues in Rochester! I really like the rooftop from three different directions…read more I also like that's the rooftop space is heated during winter. They have a whole calendar that's full of exciting events so keep an eye, and I recommend the silent disco.

Amazing for Venues! Would definitely recommend for any parties or events that are more upscale…read more definitely a great experience.

I had a lovely time at the Alexander restaurant. I came on a Thursday night with a group of six and…read moreyou didn't make a reservation. However, the restaurant was pretty empty. Service was friendly and the weight staff checked on us a lot. I ordered the Caesar salad with french fries the garlic stuffed bread, and we tried to the spiritless cocktails on the menu. The food was delicious and I have no complaints there. However, the spiritless cocktails left a lot to be desired. I would probably come back here again.

Wow! They have really revamped this place since it changed from Ox and Stone to The Alexander. We…read morecame for drinks and apps. I was pleasantly surprised to see how the inside has changed--it seems so much more spacious now. It's currently decorated with holiday lights so it has a cozy yet sophisticated vibe. Our server was attentive and knowledgeable. We got the cheesy pull apart bread which was flavorful and had a great texture. We also got the mussels which were served in an incredible sauce. They were also cooked to perfection--not overcooked or chewy. They were nice and soft and super yummy! I will definitely be coming back for some entrees.