It's unfortunate that I have to report that a year after a positive engagement with Jess Let It Simmer, I contracted a PTSO sponsored back to school luncheon for the hard working faculty & staff at our local high school and could have been more disappointed and frustrated having been left in a very difficult position. After thoughtful planning, detailing menu, logistics and payment I learned less than 24 hours before the caterer wasn't prepared with the drinks she committed to in the contract and I had to quickly prioritize run to Walmart and purchase drinks at my own expense to make sure our teachers and support staff had drinks with their meal. Although that left me anxious for the event the following morning I remained optimistic that things would work out. And Jess Let It Simmer arrived in a beat up sedan with 1/3 of the boxed lunches promised and an anemic supply of agreed to vegetarian options - ultimately food for 75 or less after paying for a lunch for 250. Not only was the supply dreadfully short, it was not up to the standard expectations. Thanks to some responsive local pizzerias, we managed to salvage the luncheon at the expense of the PTSO this time, no thanks to Jess Let It Simmer.
Although being very embarrassed and frustrated for putting my trust in Jess Let It Simmer, I appreciated the fact that within the next few days, she engaged the PTSO president and myself to apologize for the obvious disaster of an event and committed to make good in a future event. With recognition that we are all entitled to making mistakes, and given her taking accountability for her actions we agreed to consider ways to reconcile. And with that hedge toward forgiveness, we are again left disappointed as we have heard nothing back and had to accept this incredibly sub-optimal and expensive botched luncheon. While we want to be sympathetic to others situation it was important for any potential client to understand our experience and proceed into engagement with great caution!!!! read more
