I love Jersey mikes, but this location- NO. I would give negative stars if I could & no this isn't a one time problem, I've given grace with this location- been here 3 different time MONTHS between and it's the same crappy service. You aren't greeted as you walk in and you feel as if you're a bother even coming into eat although im the reason they have a job.. no business means no money means no hours... regarding this most recent visit and the reason I've decided to finally leave a review is because I've just had it. Walked in and was not greeted (typical from last time) waited 5 min to even be helped or asked what I wanted mind you there was no one upfront of me and no one was doing anything...when they finally asked what I wanted I asked are they speaking to me? I was just double checking because I had no interaction prior... I was responded with a rude "yes what do u want". I ordered my subs and as we get to the toppings I say "mikes way" when asked for the toppings. The kid looked at me as if I was stupid. I said "everything" to be clear, and when I said "everything" I meant, everything, I even waved my hand to show the entire spread of things. They decided to only put lettuce, oil and vin, and tomato not even the mikes way. So I spoke up and said "no I meant everything" they looked and just slapped the rest of the toppings on there carelessly. There is more to add but I don't want to waste more of my time. Won't be paying here a visit anymore. I believe it's a management issue because everyone there is the exact same. read more

Mikes for sure knows what he's doing. mikes way left my grandson speechless and nothing better could fill him up, 10/10 additional review from my grandson posted below. read more

Dirty location. Demeaning staff. Food was terrible. If you want to experience this - go the the Jersey Mike's on Grand Avenue outside Gurnee Mills. I have never been so upset about a particular restaurant but this franchised location is at the top. Wanted a refund but was offered a sub sandwich if I came back? What? Just give me my money back!!! Chase has been trying to do a chargeback - but failed. Amanda at Hellcat Subs will not honor the chargeback. The register POS is literally on top of the bacon slices. The cashier uses her iPhone and speaking on it while doing a transaction. Does not change gloves in between using the cash register and handling your sandwich. Another worker is seen scratching herself, adjusting her pants and then moving chips from the back of the restaurant to the front. Then A Loud sneeze is heard when she walks through the food prep/kitchen area. Hellcat Subs own this location. Will never set foot in this location or any other Jersey Mike's. read more

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What a huge health concern with this place! While yes they slice the meat fresh... there is one slicer so the cheese and meat for your sandwich is all cut on one slicer it is NOT wiped down between orders so HUGE cross contamination. You will not feel safe if you are a vegetarian BECAUSE YOUR CHEESE IS CUT AFTER MEAT!!! disgusting place and rude staff!! I hope they close their doors!! Would never trust eating there or recommend read more

Giant sandwiches and bread made with crumbs of other bread and the meat sliced in front of you it's like an elite subway

If not for the nice guy that made my sandwich I would have left. The counters and tables are filthy. The knife used to cut sandwiches was not wiped or cleaned between uses. They just let it sit on the dirty counter. They handed us our food and never rang us out. Finally we waved over our sandwich maker so we could pay. Manager/owner really needs to pay closer attention to this location. read more

Ordered online, received less than what I ordered. When called to try to get corrected I was scolded by the manager, and was told to take pictures of the food received to prove I wasn't stealing... When I went back after and proved that I was not stealing, I confirmed what was missing and then made it incorrectly. The customer service made me so infuriated that I went elsewhere to have corrected food. I will never be back or order from again. Pathetic customer service for mediocre at best food... read more

The young man serving up sandwiches at this location had on a FILTHY shirt. I headed over to this restaurant after a poor experience at the Waukegan location and the experience in Gurnee was not any better. This young man's shirt was so sweaty, filthy and greasy in the front and I decided to leave. Needless to say, I did not get Jersey Mike's yesterday and I don't intend to in the future. Customer service and CLEANLINESS matters in food service! read more

Have been coming to this location a LONG time, the regular employees have been long gone and the new ones just don't care. I love J Mikes but this location is getting worse and worse. I ordered two giants and could barley taste the meat in the sandwiches. I was basically eating bread and lettuce read more

The store on zrollins just opened . Service was great. The people were extremely friendly and helpful. I hope it stays 5 plus. The food unreal the best I've had fresh fast and delicous. read more

Long time customer and this was the worst experience ever! I will never eat at a Jersey Mike's! The woman behind the counter was the rudest person I've ever dealt with! To top it off, it was also the worse sandwich I've ever eaten. My 5-year-old niece could have done a better job. read more

Super awesome customer service! Candi and Jeremiah were very helpful and accommodating. Nice to see people with positive attitudes especially during this time. read more

Ordered 2 sandwiches. one on wheat one on white. As the employee was preparing the sandwiches, I questioned if the right meat was on the right bread, it wasn't. With "attitude" she switched the meat to the right bread, but when putting the top piece of the bread on the sandwich, that was wrong too in which I had to ask the question. With nothing but attitude again, she fixed it accordingly. I guess "customer service" has gone out the window and buying 2-$10 sandwiches has become a privilege in our current society. Nothing at this location makes me want to patronize it again!!!! read more

Two things were wrong with my cheese steak order: no cheese (that's pretty much the whole point of the steak sandwich) and I received their stale white bread instead of the rosemary bread that I ordered. I have been calling multiple times for a long while to get a hold of the store, but no one will answer the lines. Very disappointed as I was going to order McAllister's tonight and took a chance on Jersey Mikes'. 11/03/20 pickup 5:55pm order Time now: 6:45pm read more

Let me start with that i enjoy Jersey Mike's as a brand but this location is one that i would stay away from. Jersey Mike has a great selection of both hot and cold sandwiches but here lies the issue. YOU CAN NOT HANDLE RAW MEAT ( BEEF OR CHICKEN) THEN HANDLE RAW VEGETABLES THAT WILL NOT BE COOKED!!!!!!! how can you grab the raw chicken put it on the grill and without changing your gloves, put your hands in the lettuce and tomatoes. I dont understand. Change your gloves!!!!! or Use thongs!!!! JERSEY MIKES GURNEE YOU ARE MAKING PEOPLE SICK!!!! read more

This place used to be great, I don't know what changed, but now it is absolutely horrendous. They ignore when online orders come in, and wait until either you, as the purchaser, cancels the order, or until their time limit has run out and they can cancel the order themselves. What a sad way to run a business. read more

Despite strong bread and initial flavors, Jersey Mikes tuna leaves much to be desired. The bread holds up under what one could call a soup of tuna salad. The strength and traditional French bread flavor could not save this sandwich from its watery demise. The flavor profile of the tuna included a pepper and vinegar combination that is usually reserved for small deli tuna, not big box tuna stores. Despite the interesting profile, the tuna was undrained and contained too much mayonnaise which made for a sloppy disaster. Skip Jersey Mikes tuna and maybe head to the shore to catch your own fresh from the ocean. 4/10 read more

I love this place! The staff is always friendly and we love the food. Limited seating so be prepared to take your meals to go. Love the chicken cheesesteaks (oxymoron but delicious) read more

The food here is okay, but the service leaves something to be desired. I went there two days ago to order a #2 and #5. My first response from the young lady was, "You ready to order yet?" Not May I help you or Do you have any questions. All three behind the counter acted as if they couldn't wait to get off shift. It's too bad because I really like the food, but the lack of service will keep me away until things change. read more

Hi I go to Jerseys mikes a couple times a month. This particular one sucks. No greeting when you walk in, no conversation or expression at all really. Like they don't want to be there. I have been to other jersey mikes where they greet you and are happy to make your sandwich and happy to be there. In addition the sandwiches that were made today sucked. No ingredients and thrown together yet you pay good hard earned money for them. No thankyou have a nice day. Nothing. I guess I'll travel to a more friendly based jersey mikes it's worth the trip. I just went today october 20 2021. In addition there's always different people and ALL have the same shitty attitude. Choose your employees carefully they're going to ruin your business . this is the grand Avenue location read more

today is my birthday didn't get my points for it called first the lady said just come in so we can help you got there showed my app my id for her just to tell me nothing so i said what now nd she said if it doesn't show we can't do nothing waste of gas and bad service read more

Absolutely ridiculous about this place. Came Friday 6/19/20 to try their subs for the first time. They have many choices so we took our time. The guy asked us if we are ready and I said not yet. Finally we went to the counter to place our order. Not only did he ignored us, but the two guys behind him ignored us too. They weren't busy making subs but were looking for something. We just left frustrated. The next day, we decided to give them another chance. We ordered the Cancor Special. About three minutes later, the guy said they ran out of roast beef and if we wanted to order something else. We just left again frustrated. They had covered up several sandwiches on their menu board. Why not this one???? We will NEVER go to a Jersey Mike again. Ridiculous chain restaurants. read more

Worst experience. There were 5 employees behind the counter staring at myself and my friends. They asked my group 3 different times if we were ordering together or separately, not paying attention the first time we said it. They were snickering behind their breath about us and our orders. They mumbled when I asked a question. The cashier was incredibly rude and didn't even look us in the face or thank us for coming. I WILL NEVER RETURN. read more

It's so damn good. Mike's is by far the best fast food sandwich shop. BUT, if you're not getting it Mike's way you're really missing out. Get double meat and Mike's way if you wanna be full for the rest of the day. read more

Got a half pound of brisket, beef n cheese taco and a chicken and cheese taco. 1/2 pound was 7.95 The tacos were $2.00 each A little more than local Mexican restaurants but should have been good. The meal came out really quick. But when I saw my tacos I was ticket off. There was only a small amount of meat. Compared to my 8oz(1/2pound) of brisket there was about 1/2 of an ounce of meat on each taco and a half of a slice of cheese. Looked very pathetic and severely over priced. The brisket was very good tho read more

Went to go for a sandwich and the register was broken so they were closed. They should hire people that know how to do math and keep the business running. I won't waste time driving here again. read more

I go to Jersey Mike's about once a month and it's usually very good. But every time I tell them just a little lettuce they always load it up for some reason. I threw more than half the lettuce they gave me away. And for the first time the bread wasn't even soft. Service and product like that will make me go there less. read more

Ok, not great where I would make an effort to get back. Not much flavor in the roast beef sub and VERY expensive. The counter guy was considerate. read more

We eat here often, about every other Sunday. All of the staff we have encountered has been very courteous and professional. Last visit, there was a trainee that was being coached and did an outstanding job. Can't say enough great things about this location. read more

This location has great customer service and fast yet pays attention to detail. Fresh ingredients, consistent taste, great location near Gurnee Mills and shopping. They definitely keep you coming back. read more

Friendly staff and great subs, I would recommend anyone here, keep up the good work guys read more

Jersey Mike's Subs - Number 13 - Delis Near Me - Gurnee, Illinois

Great food but service was so SLOW! It wasn't even that busy. The cashier and cooks were too busy conversing. Just make sure you have time to spare. read more

First time here and I enjoyed every bite! Good price for the portion and friendly staff. Will have to come back again and try other different subs. read more

Best sandwich place ever!!! I'm from jersey this reminds of home so much!!! I recommend the original Italian!