Amazing service! Sandwich wasn't ready by my ready time but they gave me a free drink for having to wait. Very sweet staff!

I would like to start off by saying this is the most politest and well mannered group of workers I've came across in a VERY long time! Everyone one was SO pleasant and I was greeted immediately when walking through the door! Definitely lifted my spirits considering I wasn't having a good day. I was in a mood for a salad but was limited to where I could get one at the time due to my location. My co worker made me aware they offer subs in a tub and she was absolutely right! They do offer such a thing you just have to ask for it , it's not on the menu. I order a #7 sub in a tub the mikes way and it was delicious!!! Great way to cut back on the carbs! read more

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Service was really lopsided. The first guy who took our order never spoke other than a grunt about what we wanted. Never offered any other bread options etc. the next two people were more welcoming than guy 1, so it ended a bit better. Food was good! read more

This place is just consistently bad at getting online orders correct. I don't really understand the lack of reading comprehension. This particular instance in addition to none of the extra checked ingredients being on the sandwich, it was covered in oil and vinegar which I don't like and triple checked that I had taken those options off both sandwiches. We received two standard turkey and provolone mikes way when that isn't even close to what we ordered. My delivery driver had an issue and I was notified that my order would be remade for the over hour wait time. It was definitely not remade either. The bread was completely soggy on all sections of the sandwich and I don't live that far from this location. Paid extra for bacon on my husbands sandwich also which was also missing. Just really gross. I got a refund but sometimes all you want is for your food to be correct. read more

As of july of 2025 are COCKROACHES everywhere in the back, ever since the old manager got fired this place has gon to crap, rude staff, some of them throw fits over orders regularly and yeah ive seen so many videos of the cockroach and its BAD, and it doesnt look like they've done anything about it. read more

Awesome! Got a sub for dinner, absolutely great!!! Everything fresh, rosemary bread was awesome, our fella put the sauce in a cup so we could add it when we were ready to eat, and the guys were friendly, store was clean, it was awesome! So 5 stars and kudos to this store, job well done!!!! And thank you! Dinner in the hotel room was great because you guys rock! read more

The top of my sandwich was glistening in oil. They put the oil on top on my loaf rather than in it? The sandwich was so soggy. Please use less oil next time and put it in the sandwich rather than on top of the loaf? Gross. read more

We go here about once a week, sometimes more. Tonight, 11/15/2023, at around 8:20 PM, we ordered two subs. They waited until mine was almost done before telling me they were out of bacon. When this happened before, the employees offered to give me extra meat instead of ripping me off, but the employees tonight could care less. Not their money, right? So I mentioned that they could substitute for extra meat, and they replied with, "I could do that," then they proceeded to do nothing except rip me off because, hey, it's not their problem, right? Typical trash customer service, so I'm not sure why I'm surprised or why I would keep coming here. read more

Ordered online with pick up time on a Sunday of 2:26pm Ticket #01-002237-99-038592. Arrived five minutes early and wasn't even greeted as I looked for my order. Went sat down. Watched eight people come in order and leave or sit down to eat. Mine still wasn't ready. Another online order person shows up and was greeted and informed they were behind and offered them a drink while they waited. Finally at 2:37pm my food was ready. I grabbed food and left. Very very poor customer service. Why order on line then wait while walk in order are taken care of FIRST. Zero acknowledgement or respect that I arrived and was waiting. Not recommending using online and I will return but not anytime soon. I spoke with others and this is not the first time this occurred at this location. Enjoy the food but service is what brings me back as well. Best of luck! read more

I've eaten here 3 times now, with 3 good experiences. I'll start with a huge plus; when they advertise that everything's fresh/fresh sliced, you can see it AND taste it immediately! Start with 3 choices of bread, spreads of your choosing, meats sliced as you order, and fresh veggies. What elevates the sandwich to stardom is if you choose the "Mike's way" option. A secret blend of spritzed-on deliciousness that makes it a real experience! So why did I only rate 4 stars? Well, I found myself wishing there were a few more sandwich choices. Bottom line - great subs that scream FRESH at first bite. read more

Great service with personable employees, well ran establishment. The food is always made quick and fresh!

Terrible customer service. I placed an online order with a large drink. Arrived, the lady at the cash register was very nice. I got unsweetened tea and noticed there was no sweetener. I also noticed the straws are entirely too short for the large cups. I asked for Splenda and a straw that would fit the large cup and the lady up front said they never have any. I asked to speak with a manager to see why they don't have any since it was evident they get asked a lot given her response. The manager came up to the front, smirking being very arrogant and when I asked about a longer straw and Splenda, he laughed. He told me that he doesn't control what straws they get, he doesn't pick the vendor and he's not allowed to order Splenda. That did not bother me. What is bothersome is his arrogance and unfriendly demeanor. He wasnt interested in listening to the customer and he was annoyed. That was bizarre behavior so I asked for his bosses information. He said his bosses name is Chris and hes not giving me his information. So Chris if you're seeing this, your manager at the Jersey Mike's location in Derby Kansas is not a customer friendly, he's an arrogant jerk and your store needs longer straws and sweetener. :) read more

First time here and will be back! Arrived right before the rush but the line has been going quickly. Super friendly and clean!