This company donated a 1 week camper rental to my grand-daughter's school for a silent auction. I won it. We were very excited because my husband and I have been looking to buy a camper for about a year now. We've been to two outdoor shows and looked at dozens of campers. We thought by renting one from Jerry's we could get a feel for the camping life and then, maybe buy one. We let them know that we were in the market for a camper when we first went in to determine our dates.
Apparently they weren't very impressed by the fact that we were potential customers. The entire process was difficult. First, they weren't happy because we didn't have a truck with which to pull the camper. We had made arrangements with a friend to borrow his truck. Then they wanted proof that we had insurance, proof that he had insurance - and in the end - they made him (our friend) accept all responsibility for the camper and he was gracious enough to do so. I understand that they were trying to protect themselves, but they really made us feel like criminals who couldn't be trusted.
The day came when we were on our way to the campground. My husband and his friend drove there. I arrived about 1 hour later. When I got into the camper, I was about knocked over by the smell. First off, the camper was tiny. I'm sure they gave us the smallest one they had. Then, the smell. Supposedly they cleaned it before we took it but I don't think they did.
(On the plus side, my husband said the camper was very easy to set up and the air-conditioning worked great.)
The frig was dirty, the floor was dirty, and the bathroom - ugh - there were still pee stains on the seat from whomever used it before us. And the bathroom smelled really bad. Like pent-up old B.O. (I ended up buying an air freshener - it didn't help). My daughter cleaned the entire unit for us before we moved any stuff in.
That night, we tried to sleep on the queen bed - when I say it was like concrete, I'm being kind. My husband and I are in our 60's and not exactly flexible - neither of us was able to get a wink of sleep that night. (The next night, our friend took his 4" topper off of his own bed and let us use that - it was so kind of him and at least we got some sleep.)
We only had the camper for 3 days and it ended up that we spent as much time as we could OUTSIDE of the camper - just couldn't tolerate the smell.
The entire experience has ruined camping for me (for awhile at least). And if we ever decide to buy a camper, I don't think it will be from Jerry's. They didn't seem to feel the need to try to keep us as customers. read more