Was referred by a friend. They Took my vehicle within a few days, Keeping this short because they…read moremade my situation incredibly simple and with a kind and competent front office made the replacing of my radiator very easy. So far, it's been perfect! Pricing was right along with 2 other auto repair competitors. Front office was super easy to work with and made the process seamless. Customers should be a little more understanding and allow grace to take the wheel. Small business just doing what they do. And I appreciate it

I came in because my car got stuck in a highway and I got towed I came and they said that they will…read moreget it to run again but I got it worse than when it was running I don't know what they did but they made it worse

Awesome and friendly guys! They know their stuff and won't haggle you. They listen and provide…read moregreat quality service. Highly recommend!!

Fair prices and the staff seem trustworthy. I've had some services done in the past and it has all…read moreseemed appropriate, and recently, I've gotten safety checks done here before driving an old car long distances, and they've never tried to sell me any services that were unreasonable. Clean lobby to wait in if you need to stay here while your vehicle is being serviced. The parking lot is tight but they are helpful if you need to call if there isn't a place to bring your vehicle at your appointment time. I would always come back here for service!

Yeah, once again I had to go to London's for a repair. this time was shocks and struts amongst…read moreother things for my aging Mustang. As usual, Rob was right there to answer questions and provide info. I had to leave the car with them for ten days as I going out of state for the holidays. I was about 3 hours away when I received a call just verifying that my car was ready and they close at 5. The car runs great and I know when I give it to them the work will be done right. thanks guys!

Came on Monday right when they opened. I am a travel nurse and was in town for the work weekend and…read moremy care started over heating on the drive down. They squeezed my jeep in and got me back on the road and home on a little over 24 hours considering I had a cracked radiator. Kind and hospitable humans, great service! Not too expensive either and I love they email you a diagnostic panel to see what things need to be fixed and what can wait.

Sent my daughter who is a student at OSU to get oil change for her Toyota Prius. She had never done…read morethis before and it was easy, they were helpful, they did it quickly, and pricing is better than toyota dealer.

Richard is everything you want in an auto mechanic. He's an amazing diagnostician. People come…read moresee him from far afield because of his ability to actually figure out what's wrong rather than just replacing parts. Richard is also honest. That's also a must-have. Richard takes pride in his work, and he does a quality job. His prices are competitive. Well, I presume they are; I haven't been to another mechanic in years since I started using Crossroads all those years ago. I can go with a big list of things I think need to be done, and Richard will tell me which ones I don't need to do. Another mechanic would just do them all and also tell me I needed to change my cabin air filter and muffler fluid. If you have a Volkswagen, a Fiat or a Buick, you're out of luck. Crossroads specializes in Japanese vehicle repair. Richard is a Toyota specialist, and some of his staff are mavens with Subaru.

I have used them for a couple years for a service and repair on a Vanagon. My last experience…read morewas pretty bad. They missed alot of work that needed to be done and I wasn't informed. The work id did have them do, they used the wrong parts. It all came to light when a vehicle inspection was done for a buyer. They admitted they missed alot over the couple years I've used them. If you want excellent VW service and repair use No Name Garage in Eugene. Those guys know their vehicles and won't steer you wrong.

My car needed a simple piece replaced(which will take less than 10 mins). I even had the new part…read moreon me, so I really just needed 10 mins of garage time. When everywhere else quoted me like 70-80 dollars, Rocky did me solid. They were quick with the job and honest with the price! I'd recommend this place to anyone! (Picture is my proof of service)

I was in the hospital but my friend drove my car to park it and the fuel filter went out anyways…read morenucks crew got my car fixed and we're so amazing to get me back to the beach. Thanks nicks auto body truly a blessing.

Nick took care of my daughter's car for me, I live in California and my daughter lives in Oregon…read more Nick gave me peace of mind when fixing my daughter's car.

My experience with Trusty Auto Repair was bad. I would not recommend them…read more Summary: * Poor communication and customer service * Work was done without quoting a price or getting my OK * A used part was used in the repair without telling me in advance and without giving me the option to go with a new part. If there had not been a problem with the part, I would not have known about it until I picked up the car * Took three full days to complete work * REFUSED TO TAKE MY CREDIT CARD BECAUSE I "HADN'T BEEN NICE" AND MADE ME PAY $1740 IN CASH TO GET MY CAR BACK. I made an appointment a week in advance (they don't seem to be very busy; they had openings every day of the week) and dropped my car off at 8:30 AM, as agreed. I waited for a call; after 4 hours I called and was told that they hadn't even looked at my car yet. They said they would call back in an hour... an hour and a half later, I called again and learned that they had gone ahead and done a brake job ($275 parts, $180 labor) without quoting me a price or getting my OK. They diagnosed a sound I had been hearing as a bad ball joint and steering knuckle, but because they had started so late, they had to keep my car overnight. The NEXT day, no call from them. I called at 2 PM for an update. They said they were still waiting for a part. At 4:45 PM, Chris the owner called and said that the used part they had received was damaged and unusable. OK, that can happen, but again, if they hadn't wasted half a day, maybe this could have been resolved by now. BTW, this is when I found out they were putting a used part in my car. They kept my car for a SECOND night. The THIRD day, no call from them. I called at noon and was told they still didn't have the part, they were expecting it that afternoon, but my car might not be ready until the following today. I was upset and said they should make my car a priority as they had already had it for two and a half days. The guy at Trusty said, "there's nothing we can do." I said, sure there is, you can tell me that as soon as the part comes in, you will install it because I have been waiting so long. Nope. At 3:45 PM, Chris the owner calls me and tells me that my car is ready - BUT I will have to pay cash. When I asked him why, he said, "you haven't been very nice". When I picked up the car, I asked if he was requiring cash as punishment for complaining about the poor service. Chris just smiled - I'll take that as a yes. He certainly didn't deny it. Chris told me that he has had a lot of problems with people paying by credit card and then telling their credit card company to withhold payment because of a problem with the service performed. That is certainly a red flag - "a lot of problems" with people saying that Trusty Auto Repair's work was not acceptable. That has to make you wonder. Banks don't withhold payment lightly. Fortunately, I was in a position to be able to pay $1740 in cash - if you are not, you might not want to take the chance that Chris won't like your attitude, either. There are a half dozen other repair shops in Corvallis that can do the same work faster, certainly no more expensive and without having to worry that the owner will hold your car ransom because you had the nerve to speak up about poor customer service. I will be using one of them from now on, and I recommend you do the same.

Always an excellent experience at this place. They have worked on my vehicles for years. Honest…read morework for honest prices. I send all of my friends here and every single one has been extremely satisfied.

Quick response, great service, and super convenient and accommodating. Nicole was very friendly and…read morecommunicative, and she quickly coordinated with us over the weekend to get our car fixed by monday. She offers 24/7 service and very reasonable prices! Definitely our new go-to mechanic.

Always great work, great pricing, she gets the job done quickly. Total value if you need a mobile…read moremechanic

This shop is amazing! Our daughter had a dashboard engine light come on and had it diagnosed at…read moreAutoZone. I called the shop and they suggested she stop by with the diagnosis code for review. They triage her car and provided several recommendations, including having the dealer look up the VIN. The dealer replaced the part for free under an extended warranty. Being out of town parents, we really appreciated the guidance and recommendations. We will recommend the shop to all of our friends!

Okay so I've been looking for a good honest repair shop since the one I thought I could trust…read morepadded a bill by $350.. Chuck was recommended to me and ... oh goodness am I happy he was. I have found my honest shop My Dad was a mechanic and I know what to look for.. Chuck is probably the best mechanic I've met in a long time and he has a new regular customer.

Just picked up my Tundra that was sick from a disintegrated air induction pump. (emissions device)…read more I have never had such a detailed and thorough explanation of what was wrong and what was necessary to fix it. These guys did their research and spoke with Toyota technicians to figure out the repair when others may have just started replacing parts. Not only did they provide the old parts to show me, they replaced with factory Toyota parts and included the factory TSB (technical service bulletin). It was an extensive repair, but the hours they charged were very reasonable and the work appears to be top quality. Easily the best mechanic I've been to. I've brought in another vehicle before with a bad injector, which they diagnosed correctly and fixed right the first time. Very happy to be a repeat customer!

Seems like some deceptive business practices, to me. Double-charged, had services done without my…read morepermission and added to my bill, and only given 30 minutes notice to pick it up before it would be held all weekend+fined. I was told they open at 7:00 AM and to bring my car in ASAP. Came at 7:30 to a closed building and had to wait until 8AM. Then, they called me at 11:00 to let me know the car was done, and then again at 11:30 to let me know I only had THIRTY MINUTES to pick up my car because they close early, or it would be held over the weekend. I'm lucky I could find a ride and that I didn't work 9-5 Fridays like most people. If I couldn't get there in that very small window, they would have kept my car until Monday and charged me $100 for "holding" my car in their lot. One employee told me I could bring the car in any morning to check the progress of their work as long as I called the night before. When I called, they actually didn't have time for me until 4 days later. That's honestly fine, just shows an overall lack of communication between the staff. They also told me the original price was so expensive because it covered them checking when I came back for the second service, but they double-charged me when I came back as well. Overall friendly people, but definitely need to increase their professionalism in a few different areas.