This quality of care that my family and I have received from Connections has literally been…read morelife-saving. I cannot possibly express my gratitude for the wonderful providers I have worked with in personal counseling for myself as well as IOP and PHP for a family member. There is not a finer group of health providers anywhere in my estimation. That being said, my experience with the patient interface has been very challenging at times. It's hard to imagine how a company can provide the breadth of services they do, comply with all regulations, guard individual privacy AND remain profitable. Ideally one could get seamless care, especially when in mental health distress. The reality is that, for most of us, a state of mental health distress makes otherwise-ordinary problems much harder to navigate. I believe that, for the service they are trying to offer in a complex regulatory environment, they do a good job. As a person with learning differences, I have learned that I have to allow more time than one might think to deal with situations that can be tricky for me. Sometimes you have to stop and take a breath. Sometimes you'll need to find some patience or ask for help. How did I learn those skills? Through years of counseling and doing my best to walk the walk daily. It might not be easy to get started, but friend, I promise that investing in your mental health is worth it. These are good people who want to help. I highly recommend Connections Wellness Group.

RUN from this place. NEVER give them your credit card...removing it from patient portal doesn't…read morework. They will charge you months later despite several calls telling them THEY billed insurance incorrectly. I even had Insurance contact them and they refuse to do anything but charge YOU.

Now I understand why my 4 or 5 star review was treated as if I was staff. This place is like a a…read moremovie and it needs major reformation or to be closed down. This place has gone downhill & I don't think it could even go any further downhill... that's how bad it was in my most recent experience the in late summer of 2025. It was AWFUL. Patients screaming and yelling and breaking things. I heard a nurse say "why won't the police take this patient?" And the other nurse replied, "the police are the ones who brought him here." They don't have programs like they used to. When I was here about 10 years ago, Dr. Colin Ross had an actual trauma program and it was amazing. Now? They tell u they have a trauma program and all these wonderful groups to help, but it is incorrect information and one of the worst experiences of my life. My doc told me if I tried to leave AMA (against medical advice), that he would hold me there even longer. There have been protests outside this facility because of the horrible conditions, program & staff. I could go on and on, but u get the picture. I apologize for not updating my review sooner. If they tell u they have a trauma program, it's basically just the same women's program. It's the same thing. Oh, and in intake it smelled like piss. One of the worst experiences of a psych hospital that I have been to this go around.

If you ever want to experience what silence sounds like in a crisis, call UBH. My brother has been…read morethere for a week, and I've made four separate calls just trying to find out how he's doing. Not one ounce of compassion or accountability has come through that phone line. One of the earlier reviews said, "communication here is nonexistent." They were right. This place operates like family members don't matter -- as if one update to one person somehow excuses them from keeping everyone informed. For the record, I'm authorized to receive updates, so that excuse doesn't hold water. What's worse? The tone and attitude of the people who do pick up. No professionalism. No empathy. It makes you genuinely fearful about what's happening behind those locked doors. My brother has Lewy Body Dementia, and I can only imagine how confusing and distressing this must be for him. UBH should remember that "behavioral health" includes the behavior of the staff too. On a scale of 1 to 10, they get a cold, hard zero. I'm aware there are patient advocacy and complaint channels for situations like this -- and frankly, they exist for a reason.

I called Dr. Polo to make an appointment and I found her to be extremely cold and indifferent. Her…read moretone was unsympathetic and our conversation was rushed. The entire call lasted less than 1 minute and she seemed to be annoyed for all of it. She quickly informs me she doesn't work nights or weekends. That's fine, my schedule is flexible, so I asked if I could get in next Monday morning or an upcoming one in a few weeks. She shot that down fast and stated she doesn't work Mondays, so that won't work. Before I could even suggest a different day, she cut our conversation short and asked if I had a number to another doctor. As someone who is battling depression, it's extremely hard to make that initial call asking for help. A little common courtesy would have been appreciated.

Dr. Polo works with children and adults. She is very friendly and down to Earth. Always on time and…read morenever leaves you waiting for long periods. I highly recommend!

Robin's confidence and arrogance out weighs her skill in parent facilitation. She purposely…read morecreates conflict in sessions in order to ensure another appointment and services can be extended. Save your $$ and find a someone who is truly concerned w/ helping people!

Robin works with court-ordered clients who often suffer from severely disordered personalities and…read moreare unable to work through their issues without the assistance of the court. I can only say positive things about the services she provided to me, my coparent, and our children during our divorce.

I cannot recommend Greer and Associates enough. They have tons of staff members to help you work…read morethrough your problems and issues. Therapy can be a "taboo" subject for some people but if you're in need of help/guidance- give them a try! I go to Kelby every other week and she's been amazing for me and my growth. All the staff has always been super friendly and make sure you feel comfortable. They take most insurance companies as well- so it's very affordable as well ! (I know I was worried that it would be pricey- and it wasn't at all!)!

My kids and IBeen coming to Greer & Associates for over a year now and have nothing but good things…read moreto say. The ease of scheduling an appointment and the comfort and privacy of the office are conducive to a helpful and healing environment and experience. They do accept insurance, but make sure you mention it when you call to schedule the first time because it may make a difference in who you see. When you come in the first time, come 15 minutes early or so to fill out the paperwork; it may be waiting for you on a clip board since everyone may be in session and they don't have a full-time receptionist. (But I find that for this kind of therapy, some times it's better to not have to interact with anyone but the therapist). My kids and I see Michelle Dean and have had a year of emotional and physical healing through her therapy sessions. EVERYONE can benefit from counseling, never underestimate the power of talk therapy. The counselors have so many techniques and so much insight into so many situations. Your situation is not too complicated or too far gone to be addressed and on its way to healing. **Update: While the Greer & Associates Staff are wonderful, Michelle Dean is now at Connections Wellness and we have moved over to CW in Corinth with her. (Just down the road off Unicorn Lake.)

I am so thankful for Michelle Fitzhugh. She is compassionate and kind but also incredibly practical…read morein how she serves her clients. She is Biblical in her beliefs while also aware of how trauma and abuse effect the brain. What a combination! She doesn't just offer traditional hourly appointments, she also offers half-day and full-day intensives with EMDR, brain-spotting, and other highly effective neurological treatments. I have experienced so much healing and growth in her care.

I saw Cara awhile back. She is great( if you can afford her). However, at the end of our time I…read morefelt more like it was about the money (for her). She recommended EMDR but kept saying she needed more time with me/more information. This was after seeing her for about 3 months during the summer. Weekly appointments at $200. I think she has a lot of insight and is very smart, but if you're like me and value promptness and a little more effort on the emotional side. I do not think she is a good fit for you. She was continually late, but made sure to always get me out at my time. I'm tired of their time being valuable and mine not..... Or maybe if she is really busy she might need to stop accepting new patients. We didn't end on bad terms. But, I just got a charge on my CC a year later for an appt that she forgot to charge. I don't appreciate the unprofessionalism especially when you're paying so much.

"Olive Branch Family Therapy in Denton has been a game-changer for my family. My therapist was…read moreprofessional, warm, and genuinely cared about out progress. They helped my improve my communication, reduce conflict between my and my family. The office is comfortable and convenient. If you're considering therapy this place was the best.

From the owner: Olive Branch Family Therapy is a counseling practice created to help North Texans discover hope and…read morehealing in their lives and relationships. Our counselors are all Licensed Marriage and Family Therapists who have extensive training and experience counseling couples, families and individuals including children, teenagers and adults. The office is conveniently located off I-35E and Teasley Lane in Denton, Texas creating easy access from Krum, Sanger, Little Elm, Aubrey, Corinth, and Argyle. We offer morning, daytime and evening hours for compatibility with almost any work schedule. Explore our website to learn more about the practice, each of our counselors and their specialized skills.