Casey saved the day!…read more It's been hot - in the 90s - and our AC just stopped blowing cold air. Cleaned out things as best as we could...no dice. Called on Thursday morning and were scheduled for Friday afternoon BUT Casey got done with another appointment early and asked if he could come now. Same day service...within a few hours of calling. 100% recommend!

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

Over the last 5 years, I have used Rooter Kings three times. They are always on it. Angel really is…read morethe best and trustworthy. Great communication and efficient work. It is so good to know that when I need something, he and his company will always answer. Thank you for all you do!!

Speedy and effective communication, quick scheduling, and a job done very well. We're happy to have…read morefound our plumber.

Got here quick and fixed my ac all under 45 minutes…read more Cory is also a great technician took the time to explain my system and what to check in the future. Give Cory a RAISE!

Just a heads up this company has 1 maybe more bad techs . Had the company come out to give me an…read moreidea of my issues and the cost to fix . The tech called and said it would be $850 plus $95 service fee so I called a friend who owns a company 150 miles away and said what should this cost to have my unit cleaned . He said $99-$175! ‍ So I put on Facebook any recommendations and got a one man show company that came and cleaned for $99 and no service charge fee. ‍‍‍ I do have to say when I called SOS to cancel my appointment to repair they waived the service charge fee after looking at my scenario so the company does have some good employees.

Every interaction I've had with Expert Services technicians and office staff has been top notch!…read more They were quick to respond, listened to our concerns, made thorough inspections and evaluations, and offered different options to work with us within our budget. Mark was exceptionally good in the work he's done at our property. Very respectful, friendly, explained things well so I could make a good decision on what was most pressing and urgent to be done, and what could be put off a little longer or longer term. I highly recommend Expert Services for plumbing, and HVAC work!

Our AC went out on us during a very hot week. They were prompt and the repair man was really good…read moreat checking our furnace and AC. He explained everything and was thorough in his check up. He got our furnace cleaned out and told me how to change the filter. The AC was on and running by the time he was finished. The service was great and the price was very reasonable. I will call them again if issues come up.

*UPDATE - After posting this review I did receive a call back and they sent someone out to look at…read moreand address the issue. The technician they sent, Gary, was very professional and did a great job of explaining the system and the issue. If I could give less than one star I would. I just purchased my furnace less than a year ago and it quit working on one of the hottest days in Salt Lake. I called for service on Friday and was told that the soonest they would be able to get someone out would be Monday. Leaving me to either have to spend additional money that should be covered under warranty or wait until Monday with temperatures expected to be over 100 all weekend. Incredibly horrible customer service. I would definitely not recommend them to anyone as they will leave you to fend for yourself after giving them thousands of dollars for a new unit.

Daniel was extremely friendly and helpful! Will only have him do any work on our home from now on!read more

The way they jack up the pricing should be illegal. I'm so glad I didn't hire them. I was quoted…read more$1800 by Big Brothers and received another quote from a reputable plumber who owns his own business for $500. Obviously went with the other guy, and his work is incredible. Part of Big Brothers quote was for a kitchen sink faucet and the technician told me "the faucet is fine, it just doesn't have a brand so it'll take me too long to find the brand and the cartridge that actually needs replacing, so I'll just replace the faucet." So... yeah if you want lazy and overpriced, call Big Brothers!

I have to reiterate why Big Brothers is my go-to home service company. Truitt was efficient,…read moreprofessional, and helpful in explaining options. The work was done in a timely manner and the problems were resolved. Plumbing issues are never fun, but Big Brothers always seems to make it better and they do it the FIRST time - no return visits needed, as I have found with other companies.

Chris came to fix a malfunctioning light switch and in the process he checked our electrical panel…read more Good thing because there was discoloring because of excess heat. A disaster just waiting to happen. He replaced the panel and now we are up to code. Thank you Chris

Stay away! I wish I read all these 1 star reviews before I called them. Total…read morepredatory/overbilling, lying company. One of our AC units was struggling to keep up with the 100+ degree temps. Unit kept kicking on and off and would only cool down to 81 degrees in the house. I worked for an AC manufacturer for a year, right out of college. The basics haven't changed. I figured it was 1 of 2 things, either a bad capacitor or low on freon. Turns out it was both. Capacitor wasn't completely shot, but getting there. I asked up front how much a freon top off would be. $379.00. Steep, but I can't do it myself because you need a license to even buy freon. The capacitor is $8.99 on Amazon for the exact same part/brand. I'm sure they buy it cheaper. Tech (I gave him $20.00 cash, up front to not rip me off) told me it was $80.00 to replace the capacitor. Takes less than 3 minutes to walk to the truck and back to get the part and 20 seconds to plug it in. Again, I could do it myself, but he was here, so I let him. Bill should've been $461. Nope. Chris charged me $638.00. The discrepancy? They charge you for another $200.00 service call to replace the capacitor!!! Even though the tech is here! Total rip off. So, to recap if you call them and they come out and add freon and leave, it's 379.00. If you call them the next day and a guy comes out to replace the capacitor and leaves, it's $280.00. But crooked Any Hour charges you for two services calls to do different things when they only came out once. I'm betting that if it needed something else it would be the cost of the part, the time to replace it AND ANOTHER $200.00 service call. AND they don't give you a invoice broken down between parts, labor, jobs, etc. Only 1 total invoice with a fat charge. I tried to cancel my credit card charge, but they run it immediately. A sure sign that their ripoff business model is purposeful. Tell everyone to stay away from this corrupt company.