This is Jerry Hilbert, LLC and would like to respond to the review by Shawnique. We could not respond until today which is 12-4-17 for the court trial by Judge. The case was dismissed because the customer did not show up.
Shawnique contacted our office on 3-30-17 to do 3 jobs-1. To install the customer's hot water tank. 2. To unstop a sewer 3. To check out the furnace for wiring was hanging out of it. On 3-31-17 two techs contacted her by phone to verify the jobs and then went to the location of the work to be done. Upon arrival there was another plumbing company there doing, so the techs called our office to see what to do and they were told to call the customer to see what was going on. The contacted the customer back and she had no idea and would call us back. She called back and stated they were there to do one of the job of installed the hot water tank and she was informed that we would not go onto the premises while another company was there. She was told we can come back later if we were available or the next business day. It was also stated to check out a water leak as well
4-3-17 we contacted the customer again to do the remaining two jobs and now a water leak was told ok
After arriving, both techs suited up in coveralls for there was water, sewer and debris in the crawl space.
The went into the crawl space and made a repair on a water line for it was leaking, took the door off the furnace and checked it as well. The techs noticed the someone had punched holes in the sewer line with a screw driver and it was still in the line and the line was cracked and the techs could see it was stopped up. The person on site, called Shawnique and the techs explained that they fixed the water leak, checked out the furnace and was told that is was missing parts for it looked as if parts were removed and wires were hanging out. Told the customer that the sewer was stopped up and need to run the eel and told her about the holes and cracks in the line and the line needed to be replaced as well. We removed the screw driver and thus this closed the crack some and also had to remove in order to run the eel as well. The customer held off and did not want the eel to be ran and the tech was the one who suggested to get an estimate for replacing the sewer line.
After the customer was told from the office of the charges so far 2 hr labor, that is when the customer acted in a not so nice manner.
We are in possession of telephone voice recording calls actually supplied to us by Shawnique as to the above, so it shows our time line and how the customer was talking and the things she said. At no time until our tech suggested about an estimate had she even mentioned an estimate and this was suggested after the work was done, thus resulting in billable labor. We also have texts messages and time line with recorded phones calls (that the customer recorded and sent to us) about the above and also her rude behavior and stating we will have to take her to court to get our money. We did not even bill her, for we knew she would never pay, so we wrote it off. She stated that we were not on the job and even sent her copies of our Sprint bill to show that we called.. then she texted that we manipulated the Sprint bill. At this point, we decided no contact with her.
So we did not even go back to give an estimate.
After some time, she called several more times wanting our insurance information, we assume to pay for her getting the sewer repaired.
We were served papers wanting money.
She took us to court and we had all the information, the time line, the phone time line billing, the telephone voice recordings as well.
SHE NEVER SHOWED AND IT WAS DISMISSED. We even tried to get the judge to listen to the recordings, but since dismissed he said he did not need to listen to them.
We did nothing wrong and even did work at the property. read more
