I had a good experience there, good advice, and good prices. I was not sure if I needed a brake…read morecaliper or not, and they correctly told me that I did not. What I needed was a rotor.

I purchase parts here on a regular basis and the service, parts and availability is usually good…read more Perhaps the staff was having a bad day or they have changed employees because today the experience was horrible. I called this morning about a part for my car. The customer service over the phone was excellent. When I went in to pay for the part he arrived at 4:32 pm there was one person ahead of me. When I got to the counter the staff person was rushing and did not give me the same information as over the phone. He expected me to pay for the part and wait for it to come in to see if it is the right part. I said since you are in a rush to get out of here I will let you go. The staff person threw the keys to a co-worker and said let's get the "F" out of here. Of course they have lost me as a customer and that's why I'm writing this review on Google and Yelp. When I treat people with respect I expect to be treated with respect. All I asked is are you sure this is the right part. To tell me you don't know we will see when it gets here is unacceptable when I have to spend over $200.00. No way.

Good customer service and knowledgeable staff. Prices are also good. They will track down hard to…read morefind parts.

My brother has been coming here for years.. he is always working on cars and he knows that he can…read morealways count on them to have what he needs... if they don't have it they will find it. I recently purchased a bumper from Auto Pro and got it in a couple of days and I couldn't be happier with my experience. They are super friendly and knowledgeable making it easy to find the perfect item. Smooth purchase!! . Highly recommended!

The company I sold my Volvo to arranged to have U-Pick Parts come and get it from my house…read more I talked to Ramon and made the arrangements, he was nice and gave me the info I needed. He followed up the day of the pick up and gave me updates. When the tow truck was a bit late, I called Ramon and he was easy to get a hold of, always nice and told me what's going on. The driver that showed up was also nice, polite, brought the check with him, paperwork and guided us through the process. After dealing with other companies of this sort, I was impressed with their customer service, way better than other places in LA area!

Worst junkyard ever...... and waste of time. Like workers are lazy you only giving us two pictures…read moreof the vehicle basically baiting people just to go and pay entrance fee smh. You guys should learn from LKQ pick your parts they upload over 7 pictures inside and out of the vehicles. It's not first time I go to your yard looking for parts for my truck and once I get there I see a truck like mine but gutted from interior or me not knowing what color interior the trucks have ! Smh

First time coming here they were really courteous fast and had the lowest prices in town. Extremely…read moresatisfied took less than 30 minutes to get all 4 rotors resurfaced. Very attentive to all my needs. Would recommend this business to everyone.

Jones Brothers is a minority owned, family business that been serving Los Angeles for 80 years! I…read morewas so impressed with their excellent cutomer service and reasonable prices! I needed brakes and roters and Gerald helped me get the parts I needed al a great price and connected me to a mechanic, Hector, who was able to install them-- all on the same day at half the price that I had been quoted all over the Westside! I would reccommend their servie to everyone!

Used their online tool to find my part. Very easy to use. Called to verify because the distance is…read morekind of far from my place. Arrived and my part was ready to good. They had two in stock of what I wanted and they let me check out/choose which one I preferred. Staff was nice. Didn't interact with them much, but they were quick and professional.

Great prices. Bad communication. I needed a new starter for my Santa Fe. They said they didn't have…read moreit, but have me the number to another place that did and I could have the part ordered and sent to this place. So I ordered it, they took my name and number & said they would call when ready. I call at 4:30 next day, they say it's not here. I said the part was coming from another place they recommended and they looked and it was there but they were closing at 5. So I go the next morning, guy at the window insists they don't have it. I ask him politely why they would tell me on the phone they have it, but now they don't. The gut stats to get angry and says "I don't know what to f---n tell you..if it says we don't have it we don't have it!!" I'm like..ok....he takes a call. I regain my thoughts and tell him after, look I'm not trying to give you a hard time, but if you're looking in the computer it's not going to be there, because i called and another place that you guys gave me their number, was going to send u the part and yesterday a i called at 4:30 and someone said it was here. The guy says "well if u talked to so and so, he's not here right now." At this point I almost gave up but luckily another younger guy was there who realized what it was about stepped in and asked me if it was for the Santa Fe. The part, and order form was in the shelf the entire time. Then the first guy rambles on, well that's a different story...you if it was coming from somewhere else now........ I paid and left. My advice to the manager if they have one, have your employees get a little more organized and be a bit more courteous to customers. I'd go back again, if it wasn't for being cursed at for no reason or fault of mine.

We have been going to state auto for years. We choose to go there because George and Oscar who own…read moreand run the place and are also 2 of the mechanics are so honest and helpful. It's very hard to find an honest mechanic these days. They truly care about their customers. We Will always go here as long as we can. We refer people to them all the time.

Drove all the way down by Orange.County 2005 Taurus (78,000 miles)…read moreCheck Engine light came on. They tested it, gave a good estimate on the needed work and pick up time, worked on it, picked it up. Passed the Smog.Test with no problem. Thank You to Jorge (Owner) who handled everything from the estimate to the final delivery. Worth the drive and the final result. Bravo.