I just wanted to take a moment and share some of my thoughts and address some issues that raised the day of our wedding, now that we're back from our honeymoon. Leading up to our event, July 19, 2019, I felt completely at ease knowing that Jericho Terrace is impeccable when it comes to customer service and that we were in great hands. But upon first entering the venue to start taking our photos, at around 6:15 pm, is when the first issue raised. Our photographer/videographer was arguing with your valet crew because they were told they can't park in your parking lot. As we're hearing this, we kept asking our photographer, what's the reasoning for it, since it doesn't make sense, she says she's been told that the lot is primarily for guests and not vendors. Vendors must use street parking. It wasn't a good start for me, to be honest. My brother had to pay your valet staff $200 so my vendor can use your lot, and easily access her car for equipments.
We come to problem number two. We kept trying to take photos inside/outside Jericho Terrace, but I kept bumping into our parties/brides. No bride wants to be told to wait for "her turn" to take photos, especially when it's steaming hot outside, but of course I did wait, since I had no other choice. I was then told that there is a total of 4 weddings, including mine, on the day of our wedding. I found that extremely upsetting. Initially, I was told that Jericho Terrace only holds 2 weddings a night, which sounds reasonable and is manageable for brides. But the fact that there was 3 other weddings on our special day, explains the fact why my photographer was told that they can't park in your facility, and makes it less special of course. It was literally a full house on July 19, 2019.
We come to problem number three. The fact that there was a total of 4 weddings on our big day, basically means Jericho Terrace had to hire more part time staff to cover the events. For some odd reason, my Adult guests were being served kids dinner. I never paid for any kids meal. We paid for 175 adults and 10 vendors. Which brings it to a total of 185 guests. We were offered a kids dinner menu initially with Robert, but I declined it. I said repeatedly I even want the kids to have an adult dinner. But, to have an adult get served a kids meal, is extremely embarrassing. I was being told all of this while I was in the bridal room, but I still tried to keep my cool. I just kept telling Reynaldo, please make sure everyone is fed. And no was no reason why no one shouldn't have been fed, since only 165 guests showed up, and 10 vendors, bringing it to 175 guests in total. But, Reynaldo said that we actually reached our 185 guests, which wasn't true. But an entire table in the grooms side was empty the whole night.
Speaking of dinner, we come to problem number 4. And this problem was very personal and made me extremely uncomfortable and upset. As my guests were placing their dinner orders, some asked for the steak, while others asked for the chicken, etc. My mom and sister in law personally asked the waiter if the steak was halal, and the waiter asked them to hold on a moment so they can ask the chief in the kitchen. Upon returning back, the waiter told them the steak wasn't halal but the chicken was actually halal, per the chief. When this news first broke out to me, I was in the bridal room, and I felt extremely disappointed. Because all along I kept asking if my dinner was a 100% halal menu, and I kept getting reassured by Robert that it is certainly halal. We were even told we have to pay extra for the halal meat, and we happily did so, just so that our guests can enjoy our wedding. Nonetheless, they weren't able to enjoy it fully because they were told the steak wasn't halal, and the news quickly spread around the room. It was very uncomfortable.
Lastly, we come to problem number 5. Although this wasn't anyone's fault particularly, but my husband Whaid lost his phone at the night of our wedding, the last hour per se. It was just the straw that broke the camel's back and left us with a bitter taste. Reynaldo assured us at the end of the night at 2 am, that he checked the sofa that we rented for our stage, but after 48 hours later, we were able to track the iPhone down, and it was stuck in the sofa after all. It was in our decorator's warehouse.
The months leading up to our wedding was amazing. The entire Jericho Terrace staff was very helpful and accommodating. But on the actual day of our wedding and the events that occurred thereof, will always be stuck on our mind. It wasn't a smooth sail into the ocean.
Nargas & Whaid Faiza read more