My daughter's been going to this office since she was little. She's 14 now. The staff and the…read moredentist are really great. They pay attention to detail. After every visit, Dr Fanikos comes out to the waiting room and explains the visit, what to look for between visits, (ex how the teeth are going to react to say a tooth extraction) etc. I would recommend this office to anyone that was looking for a pediatric dentist.

I called to reschedule and my experience (for the second time) was not up to par. Front desk staff…read moresays they are helping but when the first thing you hear, and then hear multiple times, over the same rescheduling call, that they have a 48hour cancellation policy and will charge a $200 penalty, it makes you feel that they care more about the money than to provide an experience. . Understanding the issue first and patiently listening before bringing up penalty and late fees is what sets apart quality care. Interesting thing is that we left a message on Friday and Saturday and then someone from the office also called us to confirm cancelation and since I was driving she said to call back with a new time request (when I could access my calendar). However, when we called later, we were told they didn't have "any notes". And, asked for a name of the person who we spoke to. It is not our responsibility to know the name of the front desk staff we spoke to - it is understood that someone is making a note at their side. And, if the office staff is unsure, why not give the benefit of the doubt and if unsure, why not first check with your staff, your records, your voice note? Finally one staff member did confirm speaking with us but hadn't made a note. Could have done the due diligence first instead of reminding us that we are getting penalized? Also there's a dog in the clinic that freely roams around and barked...really don't feel comfortable with that.

Love the atmosphere! Staff is incredibly friendly and thorough with their explanation and treatment…read moreplan. I've been to both offices. The Reading office is directly across from a pediatricians office . The office is new and very nice inside. The Winchester office is in a nice professional building and was just recently renovated. PDA is definitely paying attention to details and creating a nice customer experience for kids and parents.

We have used this dental group for several years, despite a 45 minute commute each way because we…read morehave valued the care our kids have received. This afternoon, we had an appointment for our two kids for cleanings and traffic was at a standstill. I called the practice to let them know we would be a little late and no one picked up, so I left a voicemail. When we arrived (15 min late), there was NOT A SINGLE PERSON IN THE WAITING ROOM, but they said they were cancelling both our appointments and would not see us. I am a health care provider at a busy hospital practice myself and I cannot imagine refusing to see my patients under the same circumstances. If PDA's business model relies on scheduling appointments with such a compressed schedule that they can't or won't accommodate any late arrivals (even as a first time event from an established patient and without anyone waiting), they obviously do not care about patients or the service they provide. While it's unlikely to make a dent in their hefty incomes, we won't be returning.

My kids have been going to this office for over 7 years now, and is the best dentist. I have no…read morecomplaints to this office. They are very patient and time efficient. I would definitely recommend coming here if you have little ones.

The dentist needs to learn better bedside manner to work with kids. The dentist came in and barely…read moresaid a word to my toddler before trying to pry his mouth open, which of course cause him to scream bloody hell. He then asked a team member to come in to hold his head still, which led to more screaming. The dentist didn't even get a chance to look at his mouth before telling me he needs work done and then made us feel pressured to put a deposit down and schedule another appointment immediately. The whole appointment was rushed and I did not feel like my child was given any care. Do not recommend and will not be returning.

Dr.Megan is the best, my daughter is always nervous about getting the novocain, but Dr.Megan always…read moreputs her at ease. And the whole office staff is very Professional, will be tell our friends about you guys R.Biggs Lily Biggs

I live in Melrose but my friend told me about this place for my toddler. My daughter had never been…read moreto the dentist before. This was her first visit. The staff was so great; especially because my daughter can be a bit emotional. I was nervous to bring her but it went so great. Thank you for a great experience. I recommend this place to anyone!

Burlington Family Dental is a great dentist's office. I've seen both Dr. Baker and Dr. Chan and…read morethey are super nice and have your best interests at heart. Yesterday I had to get a small filling and Dr. Baker informed me which type my insurance covers better- I just really appreciated her sincerity. My friends tell me horror stories about pain after an appointment, getting stabbed in the gums, etc. Never here. The hygienists and receptionists get to know you and are easy to talk to. I don't dread coming here at all! Another perk is they will text you appointment reminders and email as well. One complaint would be parking situation is tight but there's pretty much always A spot you can park in, but I don't blame the dentist for that.

I had a terrible experience with this office. They do not have compassion for disabled patients and…read morerefuse to take measures to keep them safe. Total lack of care for patient safety and comfort and atrocious customer service attitude. I will never go back.

This is a great pediatric dentist. My daughter had a great visit. She left saying she really liked…read moreeveryone there. They have a great approach that makes the kids feel comfortable. The only reason I took off a star was for the set up. The front office is downstairs and it is very clean and inviting. Set up perfect for kids. But then when you get called to be seen you have to go upstairs which isn't the best when you have little brothers or sisters with you. Just kind of a pain. Then upstairs the 2 patient chairs are right next to each other in the Same room. This can make it a little loud and chaotic. I would put a partition of some sort between the two patients. With parents and possible brothers or sisters with it was a lot. But the care we received overshadowed that and we will be returning. Honestly 5 star treatment. Very kind and professional.

What an amazing place! I don`t leave much reviews, but I had to with the experience I had here…read more What a great and caring staff! The office was clean and tidy. I do agree with the other reviewer thqt the place is small, but the care you receive makes up for it. My daughter was very comfortable. She was a little nervous, but a few more visits and she'll be a pro. We will be coming back for years to come.

How do I give this place zero stars? I found them online as I was looking for a place for tongue…read moreties for my newborn. I called and they said they had a cancellation two days later if I could make that appointment. I took that appointment. When I arrived at the office two days later, they told me I could not be seen and that they left me a voicemail about needing a referral, which I don't need under my insurance. I confirmed they could not see my newborn and left with my screaming newborn. They were insistent on having left me voicemails, but when they read my cell phone number back to me, they had the wrong number on file, so someone else received the voicemails. Perhaps they should confirm contact details. To continuously insist they had left me a voicemail in a rude tone when I had told them I didn't was very frustrating. Do they really think I would get a cancellation voicemail and then cart my screaming newborn to their office for the fun of it? Pretty annoying when you help out by taking a cancellation and they don't have their ducks in a row as to what is needed for an appointment and then they leave a voicemail on the wrong number and you've carted your newborn around for no reason. Super unprofessional, and frankly, the ladies at the front desk were super rude instead of apologetic since they had messed up. I will not be going back here as they are clearly incompetent and recommend you look elsewhere as well. If this is how they treat a prospective new client, how would they treat you once you're actually a client? I don't want to find out.

I've been coming to PDA for a few years now. This place is ran mostly by a great team of funny,…read morefriendly, and bad ass women dentists and staffs. They are very thorough with cleaning and any procedures, I never felt rushed leaving here. It's super clean and modern. Your teeth will be very happy and shiny coming here, highly recommend!

This place is a wonderful first dentist for a child! Dr. Raffa and her "retired" hygienist Katie…read morekept me willing to drive 30 minutes from Dorchester for nearly 8 years! The waiting room pre-covid was a fun place. Scheduler Kati is also a pleasure to work with! Hygienist Katie works somewhere else now, closer to place where she can take her daughter is. I would love to know where she is as to thank her!

After being seen by Dr. Raffa and Chandler for the second time my two year olds now say "remember…read moreDr. Raffa? "Many times a day. They were so patient and kind with our twins. We became patients through reading the existing reviews and are happy to add that every interaction, from lining up insurance, booking appointments, rescheduling and treatments have been professional, kind and top-notch.

Dr. Asarkof is not only a superb dentist, he is a superbly good human being. He has been my…read morefamily's dentist for 20 years. Every member of my family, except me, sees Dr. Asarkof every six months for cleanings and checkups. I am definitely the worst patient of the bunch. As a result of his good care, none of my three children (18-36) or my wife has had any serious dental issues. I cannot recall the last time anyone even had a filling. Over the last 10 years, I have had at least three occasions in which 1970s era fillings broke or fractured. Dr. Asarkof has been incredible in scheduling urgent visits and repairing the problem on the spot. Prior to becoming his patient, a prior treating "corporate dentistry" practitioner had recommended $12-$15,000 in "gotta have" dental work. I am pleased to say that I've had none of that work in the last 20 years. Kudos to Dr. A. and his friendly staff. I cannot imagine a better, more competent and caring dentist than he. Too bad I can't give him seven stars!

Extremely rude, unreasonable front desk staff who were constantly interrupting conversation,…read morerefusing to listen to patients, and did nt value the patient at all. My last visit here . Hope they reflect on how they deal with their patients.

I followed Dr. Perkins from another office, she's trustworthy and skilled. I'm delighted that…read moreshe's now running her own practice! The office staff are friendly and professional, and as always Dr. Perkins is fantastic.

From the owner: General and Family Dentistry. Pediatric Dentistry…read moreCosmetic Dentistry Implants Invisalign