This review isn't to tell you about Costa Coffee in general, I'm sure you all know enough about it…read moreas a franchise already. This is specifically to rate this branch, and you'll notice the single star straight away. It was dirty. Everything was dirty, and it made for a very unpleasant place to be. The glass covering the various sandwiches and cakes as you queued was smeared and smudged, which puts you off straight away, but worse was to come. The tray they gave us was sticky and had some red fruit tea or something on it, and the one the person in front of us had wasn't much better. The spoons and knife they gave us were appallingly dirty, and it's something I've never understood - do they not have dishwashers? The glass I had was sticky too, and on the handle, so I couldn't avoid it. The tables had clearly only had a cursory wave of a cloth over them too. Just a really nasty place. Talking about the products seems incidental now, but the hot chocolate orange I had was luke-warm at best. Not impressed at all - if you're in Harlow there are better places to go to get a drink and/or snack.

Costa is well & good but dont go to this one if ur in a rush. staff are lovely but much too slow!read more

From from 5 am every weekday the staff at this coffee shop are always so friendly even though it is…read moreso early in the morning. They always remember my drink too. Impressed. Really like their extra large flat white.

Great for all day breakfast or coffee and cake. There's a veggie option for the all day breakfast…read moreand plenty of it. The service was a little slow, but it was 2pm and we had eaten all day so were eager for food to arrive now! This is the second time we've been here and if we're in the area we'd definitely come back.