Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.

October is breast cancer awareness month . The American Cancer Society suggests that women ages 40…read moreand older who have previously shown no symptoms of breast cancer should undergo a yearly mammogram. Mammography is a low-dose x-ray procedure that allows for the visualization of the internal structure of the breast. All the women in my life are firm believers and are tested regularly. Saint Mary's Center for Cancer was named the first accredited breast center in Nevada by the National Accreditation Program for Breast Centers. Partly because of the mammogram they provide includes two digitally acquired images of each breast, analysis by the computer-assisted diagnosis system, a radiologist's interpretation, and your final report. It makes sense to undergo this test and discover any problems early or give yourself peace of mind. They're located on campus behind the main hospital and offer convenient structure parking. 10/19

I arrived 30 minutes before my appointment as required. I was quickly checked in and called for my…read moreimaging early. My appointment was for 2:30 and I was out by 2:25! The staff was very friendly and knowledgable. A great experience!

I saw Wendy who was my US technician ,to say she was patient with me is an understatement. She…read moreshared all her knowledge about dense breast tissue and how that changes over time to become less so making having a Mammogram favorable since I wasn't sure. She said educating patients is important and I had to become 55 yrs old ,leave CA 6 mo ago to find this out...Thank you Wendy for not rushing your patients or treating them like a nr. I know this because I saw her treat her next patient who was scared and crying like a friend . I have a fear of driving and the 1/2 hr to get there was worth it. BTW Wendy mentioned I only had to come bk next year since she realized my fear of driving...I mean ...ABOVE AND BEYOND BRAVO

Horrible! Try to avoid! My husband just got double charged because they cannot bill our insurance…read morecorrectly. And the collections company is even worse. Stay away from these idiots.

I had a frustrating experience with the billing department at Reno Radiological Associates…read more After receiving an X-ray bill from the day I gave birth, I set up an autopay payment plan for $25/month. The payments processed correctly for five months and then suddenly stopped due to an issue on their end. I never noticed because it was on autopay but since the payments stopped, I started receiving past-due and collection notices even though I had set up autopay specifically to avoid this situation. When I called, they confirmed something happened with the account on their side but still expected me to immediately pay the remaining balance. I continued paying my agreed monthly amount, yet I still received a notice saying I defaulted on the payment plan. The balance itself was small, but the billing process and communication were frustrating and disappointing. Patients shouldn't have to deal with collection warnings because of internal billing errors.

Excellent care from highly skilled providers. Billing made easy via text. Statements are simple to…read moremake sense out of. Have used Reno Radiology for 8 years and I'm a pleased patient. You'll have more time for R&R if you use RR.

The best care I have received at any hospital I have been at, and there are many in multiple…read morestates. Compassion, friendliness- Western style, of course, empathy, full information, and full responses so you understand what is going on, or answers to specific questions, I would rather not go anywhere else. The best care I have received at any hospital I have been at, and there are many in multiple states.

I was there yesterday, 7/11 for a visit to the ER for my mother. She was feeling very ill and…read moreneeded to be seen. We got in very quickly. Everybody was very polite. The First doctor she saw was wonderful. Explained everything to her she was gonna get admitted, and she explained all the procedures that we're gonna happen. Next thing we Know. A different doctor comes in with different instructions. Very rude top of that the worst part, speaking bad about the other doctor that we had to seen. I had never been in the situation like that. I will never take my mother there again, or myself.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

Shelby in the intermediate care unit is absolutely amazing, she is the most compassionate and…read morecaring nurse we've ever had. Extremely grateful for her the week that we were there with my aunt. Thank you Shelby, hi to Kai & Basil!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

I had a follow up appointment with my cardiologist, Dr. Tomcho, at Renown Institute of Heart and…read moreCardiovascular Health, located on Mill Street. The building is shared by multiple offices, so the parking lot is always busy but most of the time it's pretty easy to find a space near the entrance. When I checked in their office, there was only one other person waiting in the waiting room and Dr. Tomcho's assistant called me into the exam room almost immediately, it took me a little by surprise because I even arrived early for my appointment. The office is always orderly and neat; the atmosphere is relaxed and his staff is always super-nice and professional, they make my visit comfortable and puts me at ease.

My PCP ordered some cardiology tests recently due to me having elevated heart rate concerns…read more Making appointment was easy. There are early day and late (4pm) slots available which is great! The waiting room is clean and quiet. The staff have been friendly and personable. My first appointment was for a treadmill stress test. The tech was so funny and walked me through the process. The second visit was for an echocardiogram. The tech offered me a blanket during the exam which really helped calm me so much that I almost fell asleep. :)

Due to a lot of of crazy things done in my youth, it seems more and more than I have to have lots…read moreof tests for various reasons. Today I had to have a CT scan. My insurance requires that I go to St. Mary's, and quite often I find St. Mary's less than spectacular. However, today was stellar. Mario was the technician, and he had an assistant (whose name escapes) me started with a short explanation of how the test was gonna go. They told me would take about 10 minutes and that's about how long it took. They prepared me with an IV for the dye. They help me get comfortable and then allowed the machine to do his work. After it was all over, I told Mario that I accidentally parked in the emergency area, and he escorted me through the emergency room so I didn't have to walk on the outside of the whole hospital. From start to finish the whole process of a double CT scan took less than 45 minutes. I think that is record time for entering a medical facility for an appointment. I definitely recommend the radiology department here

My son had an ultrasound appointment and everything went smoothly from the appointment scheduling…read moreto receiving the results on My Chart. Friendly, helpful folks. The directions on maneuvering around the hospital made it easy. Results in less than an hour online with a follow-up call the next day. Perfect.

Dr Noh is an excellent radiologist. He's very professional, empathetic, and funny. If you have a…read morechoice, I highly recommend him.