The work experience here was not good. For years, they have had a great deal of turnover with…read moretheir staff which leads to confusion and disorganization. They were misleading when doing job interviews and, when asked, they were not forthcoming about clinic problems concerns. This disarray ultimately prevents them from providing consistent, high quality patient services. There seems to be a systemic dysfunction going on within this organization. This significantly decreases their ability to provide continuity of care for patients in their clinic.

We brought our son to east COPA location for the first time when we moved to Bend in 2020. The…read morelocation is clean and the staff all worked to help him be comfortable during the visit. Every time I call or need something, they are very timely and knowledgeable with their responses. I am glad we found COPA!

After 15 minutes on hold waiting for an appointment scheduler, I finally hung up. Unable to secure…read morean appointment with my physician, I am unable to have the lump on my breast looked at. Ridiculous process: having patients absolutely unable to even get an appointment.

my grandmother had an appointment to get an x-ray so we were waiting in line, while waiting i…read morenoticed a bald old man with absolutely no sense of style nor morals it seems going on and on and on about the same thing and the absolute angel of a receptionist who was dealing with this man baby kept trying to explain that she doesn't have the ability to do what he kept moaning on about. while that was happening my grandmother and i got called up RIGHT NEXT TO HIM (i put myself between the tantrum and my grandma for her safety), about 2 minutes in he started to degrade the receptionist at that point i couldn't hold my tongue anymore because bro you're a FULL GROWN MAN old and all and throwing a pissy fit over nothing, so i told him "maybe you should start acting kind and be graceful and not throw a fit" he started going after me telling me that i don't know what he's gone through (you could have been waterboarded and set on fire and you still would never have a reason to treat another person like that) and at that point everyone jumped in because he stepped forward and stuck his finger in my face (i would like to say thank you to the staff that did i appreciate you all). i would just like to say that the ENTIRE situation was handled so professionally and the entire staff on that side is absolutely amazing people and they genuinely care about people's well being. i do wish i got his picture because public shame would be the only thing to get people to start acting kind again. amazing place and amazing staff

I waited 3 weeks to get an appointment for my 3-year-old's asthma. Despite being a working parent,…read moreI had 3 days a week anytime and that's all they were able to offer me...for an established patient with a medical condition. Then when he developed a cold the day prior to his appointment, they refused to see him and were unable to offer another appointment time. I took time off of work to make this appointment, my son was sick and they refused to see him! What kind of medical provider does that! I will never take my kids back to this facility. I could not be be disappointed in their callousness. Shame on you COPA! Clearly you DO NOT care for kids.

From the owner: Central Oregon Pediatric Associates (COPA) offers the most recommended and trusted doctors for…read morekids. The west Bend location is open 5 days a week, plus 24/7 nurse advice. Patients can access the east Bend location 7 days a week and extended weekday hours. Additional pediatric services include newborn patient advocates, lactation consultants, behavioral health clinicians, and nurse care coordinators. All insurance is accepted and we offer Oregon Health Plan application assistance. Choose the number one healthcare providers for kids in the region and experience a warm and friendly "Welcome to COPA!"

I had my first appointment with Dr. Sarah Dawson at St. Charles Family Care yesterday. Normally I…read morewould wait to review something like this after a few visits but I was so pleased yesterday that I feel pretty confident leaving one now. I arrived early so I'd have time to fill out new patient forms but everything moved fairly quickly and it didn't take long at all for me to see her. Not to make this too personal (but that's kind of what I do lol) but I've been waiting over a month to talk to someone new about anxiety and to get more information about more MILD anxiety meds. My last doctor was so pushy about things I did not want to take and so naturally it was a fear of mine it would happen again here, but Dr. Dawson actually fully answered the questions I still had about the meds I've been researching and interested in and ultimately we both agreed they'd be a good option for me to try. After meeting with her I also talked with a psychologist they have. I didn't make an appointment prior to meet with him but he was available and they asked if I'd like to so I figured why not. It's more laid back than a full on commitment to go to therapy which made made it more comfortable for me. Basically he just helped me gain a better understanding of anxiety and panic disorders and went over tips to deal with it, things like that. Obviously this is not specifically a mental health clinic but I think it's good to point out this place is ALSO really helpful when it comes to it, and overall it's just a very well rounded place with lots to offer. I left relieved and listened to and I am actually excited to continue my care here and I'd absolutely recommend coming here!!

You NEED an appointment to come here. Very very upscale and enthusiastic helpful staff and right…read morenext door to the ER and the hospital

My newborn son gets seen normally at the prineville crook kids center and his pediatrician there is…read morehorrible, when I first met her she was giving me false information. I got him circumcised a week after he was born and that doctor was nice but told me I needed to stop feeding him even if he did his hungry cry. I've only had 2 good experiences with a pediatrician and she works at the Bend High mosaic center. This company changes who my son is seeing and the times without telling me. And when I took him to the ER for vomiting because the triage nurse told me to they switched where he was going because "he wasn't healthy" according to the person calling me. My baby is a month tomorrow (4/8/20/ and I'm done with how the pediatricians take care of my son.

Terribly disappointing on two counts…read more First, during my initial intake in Dec 2016 I told the P.A. I have sensory integration problems and that I may take me a few extra seconds to answer her questions or that I may have to ask her to repeat the question or slow her rate of speech. She became very annoyed and said that she only has so much time to get all the information so I'd basically have to deal with it. As I said it take me a bit to process verbal information (especially when it is unexpected as in this case her rudeness) so I sat there as she continued with the exam. She also made a number of assumptions which she verbalized such as I must wear shoes too small (I had a toe issue) even though those I had shoe with a wide toe box and have never worn shoes too small. I told her that was not the case and she just gave a huff under her breath. Although the first appointment was lousy I thought I'd give her a second chance, after all we all have bad days, right? Big mistake, although during the second and third appointments (I know, what was I thinking?) she was quite pleasant she was not helpful and blew off my concerns. I have since gone to another doctor who took me seriously, and I am now better. There was also a big mix up between the front desk and the P.A. about getting a copy of earlier lab results and who was supposed to do that. Second, during my intake back in December they told me they have dental through Advantage Dental. I told the intake person I did need a cleaning so I would like to do that. I paid the $20 fee and an appointment was made at Advantage for a few days later. When I got there Advantage said this was an appointment for emergency dental only and that I'd have to reschedule, that this misunderstanding sometimes happens. Ok, so I rescheduled for a cleaning nearest time being June (!), but I took the appointment since there was no emergency. I get there and they say this appointment was not for a cleaning only for x-rays (!?). If you see my review of Advantage you will understand why I chose not to reschedule and asked for my $20 back. Here is where Mosaic comes back in. Advantage said they could not return the $20 and that I'd have to talk to Mosaic. On my way home I stopped by Mosaic where I was told by the woman who initially took my $20 that she talks to patients all the time and would have never have taken the $20 for a cleaning because the only thing they do is take the $20 for Advantage for emergency care only like a tooth extraction. She said Mosaic only takes the fee and gives it to Advantage and only they can refund it. Also, that it's not a refundable fee even though no emergency work was done and back in December Advantage just said I needed to reschedule for a regular cleaning in other words, no emergency work was done. The Mosaic woman and I went round and round (it really seemed as if she was essentially calling me a liar) a bit then I caught her rolling her eyes at the receptionist. I'm done with this place. The right hand doesn't know what the left is doing, everyone seems more interested in covering their backside rather than serving the customer, and at least one of the P.A. is unprofessional.

Dr. Engel charged me $4700.00 for my son's root canal and crown !!! Absolutely highway robbery!! I…read morehave spoken to a few dentists in town and an Edodontist and they all think that is way way expensive !!!! Maybe around $3000 all of them said ... NOT $4700 !! DO NOT GO HERE unless you want to pay $$$$$$

I had my first appointment with Dr. Engel. I was really impressed. I was referred to him by a close…read morefriend who really talked him up. I needed a crown and didn't want to have a temporary crown. I knew he did the CEREC crowns in one visit. That's what I want. To be honest, I don't have a lot of time to add more appointments into my calendar. What can I tell you, class act! I am so thrilled to find this level of professionalism in Bend, OR. This is my new life time dentist. The only question I ask myself now is why did I wait so long? I have scheduled my husband and kids!

We've been going to various COPA locations for about four years now to see Dr. Hedges, Dr. Peoples,…read moreand others at times. They always seem able to get us in for an appointment in a timely manner, they're courteous and professional, and I love having 24 hour access to the nurse advice line at Randall Children's Hospital (via the COPA phone number). They're big enough to provide a lot of options and have plenty of staff, but not so big that we feel lost in a huge organization. I've also interacted with COPA professionally and been satisfied with their timely call backs and willingness to collaborate on shared clients.

I am only leaving one star because I cannot leave zero. I…read morehave now had several issues with fraudulent charting and retaliation from Dr. Karnopp. The first being in June when she delayed care for my child's e. Coli, and most recently the this location when I called nurse advice because my child was spitting out all her liquids and only eating soft foods. They told me they were concerned about a sore throat (she was already on antibiotics that would have treated it, prescribed by COPA), and was refused any other option than a coronavirus clinic. I agreed to the appointment as long as they were willing to come out to my car and do everything that could be done there as to refrain from exposing us to the virus. They agreed to this verbally as long as I got in my car immediately and drove to this location. However, when I did, they suddenly changed the situation and we were told to go inside, that they were waiting for us at the door to let us in. When this wasn't the case, I attempted to leave, at which point they became hostile and refused to let me do so. During the exam, they became even more hostile when I expressed concerns, and even threatened my child's care, called me a problematic parent referring to the previous complaint I had made, and referred to us as a burden. I was put in a place of being denied the right to leave and the threat of refusal to examine my child if I didn't comply and stop being terrified of exposure to a deadly pandemic, as we are both high risk. The next afternoon, I received a call from Dr. Clausen, I believe, and informed that I need to find a new provider (I was already planning to) because of the false allegation that I called someone an inappropriate name. The part that bothers me is that they would not be taking my complaints seriously because of this false allegation. I am appalled that my concerns would not be taken seriously because they lied and falsely represented situation and verbiage used.