Well, look the main reason I stay at this Doc's office is because of the proximity. However I will have to just travel because I am no longer feeling I want to stick around. The Doctor is pleasant (when you can get her) or wait longer on her celebrity wait list. The doctor should schedule a personal visit every few months with their patients if nothing more than to be personable.
The customer service has improved because there was this one particular front desk woman who as far as I can tell, is no longer there. She was sour. They implemented a wood chip idea at one point but I guess that was an epic fail.
The wait time. O M G. Its is a really long time to get seen. (unless you are lucky) If you go to the movie theater located across the parking lot, you may come back with five minutes to spare to be seen by a nurse.
If you at anytime owe any co-pays or other fees...you will be seen immediately in another "faster approach" room.
Look this is a family practice that just doesn't seem warm and inviting. There is not a TV for entertainment, it only plays uninteresting health related ads.
Good things.....some of the CNA's (I think that's what they are) are nice. The nurse practitioner's are efficient. Near a movie theater.
My advice for this place is to make the waiting room seem at least more alive (watch a decorating show or something), call people in (with no additional fee) for a follow up consultation to discuss labs.
Doctors offices in North Dallas seem somewhat better in the waiting room decor, the overall service and I can't seem to put my finger on why..... OR can I? read more