She's the best doctor I ever had. Went to her for Decades. She always listend to and addressed my…read morefears and concerns and would not stop till we found causes and solution. THANK YOU DR C! I Miss you

I have to disagree with the top reviewer (who seems to stay at the top no matter what? Interesting…read more Must be some Yelp thing I don't know about. I actually suspect that her staff may be adding all these 5 star reviews to keep the rating balance alive - but I digress...) and concur with the majority of the rest. I saw Dr. Stroud in this office. I'm reviewing here because neither the practice - LICH Family Medicine - or the doctor I saw have an entry yet on YELP. The doctors at this practice are truly, truly good, solid doctors. Dr. Stroud could occasionally be hurried and scatter brained, but most of the time she listened and responded well to most of my concerns. The problem is that in a doctor's office, quite a bit of your time is spent dealing with the office staff. And at this practice, the primary issue is absolutely their abominable, insufferable, HORRIBLE staff. They are unfailingly inappropriately loud, rude, dismissive, unhelpful, and generally the textbook definition of poor customer service and patient care. The last straw with this office (and there were many before this one) was this past Monday when I found myself knee deep in throes of the flu, pregnant, with chronic respiratory disease. I called the office first thing that morning to see if I could get an appointment to see Dr, Stroud. I got the voicemail (as usual, no one EVER picks up the phone at this practice) and was reminded that there were walk in hours that day. I know what walk in hours mean at LICH Family Med - it means HOURS and HOURS of interminable waiting - so I decided to stay on the phone and see if I could reach a person just to make sure that it wasn't at all possible to get an appointment. After several attempts, including redialing the number over and over again and getting no one, I decided to just show up. When I did, the receptionist, after making me wait for her to finish her personal conversaiton with another member of the staff, unceremoniously informed me that one of the doctors was on vacation, the other was sick, and that I could return on Wednesday - two days later - if I wanted to be seen. First of all, if they had picked up the phone EVER I could have avoided dragging myself, flu riddled, pregnant and on the verge of an asthma attack to the office in the first place. Second of all, since there are no doctors in and therefore no patients to see, it BAFFLES me why the fact that walk in hours were effectively canceled was not added to the voicemail - especially since they never answer the phone. Did I mention NEVER? Yeah - NEVER. It was a blessing in disguise though, because after meaning to for months now, I finally got off my duff and found a new internist. I made an appointment at a wonderful practice in the city with a person, in 10 minutes flat. My doctor saw me 15 minutes after I walked into the office. He determined that I needed to see a specialist, so the staff made an appointment for me with a pulmonologist while I received breathing treatments in the office. (!!!) I was treated like a sick patient and a paying customer and I didn't have to wait for anyone to finish discussing thier weekend to attend to me the entire time I was there. I bet the billing will even be done correctly - the impossibility of which was a foregone conclusion at LICHFM. I don't know why or how LICH Family Medicine continues to operate the way they do and keep patients, but I'm done with them for good. They can fail to call in refills, fail to read charts, smack gum while they loudly discuss people's charts, and otherwise display with precision what it means to give bottom of the barrel service with someone else from now on. I'll take my business elsewhere.

Dr. Kenworthy is a wonderful physician…read more I received a reference for him when I moved to the area and needed a physical exam, and he came highly recommended from 2 different people. I've gone to him for a physical and for one other visit, and both times have been incredibly positive experiences. He's very knowledgeable and down-to-earth, which is a tough combination to find in medicine. Both times I've been seen pretty quickly, so the waits aren't too long. Highly, highly recommend him if you're looking for a doctor.

Kenworthy is responsive, listens carefully, asks lots of questions, doesn't just take my word for…read moreit about what's wrong even though I am an excellent amateur diagnostician. Plus, he proves to be right. (The most recent was appendicitis vs. kidney stone-- rather high stakes.) He's my trusted guy. Note: Reviewers need to educate themselves about what a concierge practice is-- it's not such an alien concept.

My doctor retired and I needed to find a new internist for the first time since I was a teenager. I…read morewish I would've found Dr. Grishina sooner because it was absolutely the most thorough, pleasant doctors appointment that I've had in decades. The only downside was that she didn't take my insurance, but I completely understand. It's obvious that she'd rather treat patients than play around with BS Health Insurance paperwork. Terrific bedside manner. Explains things clearly. Takes her time. Really appears to care about your well-being. Didn't leave me in a waiting room and disrespect me and my time. In fact, she came out at exactly the time my appointment was for. An exceptional physician in my opinion.

Dr. Grishna helped me quickly and efficiently and was a pleasure to interact with during our…read moreappointment. I strongly recommend her!

Dr. Steinmetz is an excellent doctor with an excellent professional bedside manner…read more The staff at the front desk is extremely friendly and knowledgeable. I was highly impressed. And I am very pleased With Dr. Steinmetz along with his staff.would highly recommend.

Great Dr! Nice bedside manner,kind and makes you feel at…read moreease. Not like certain other Dr's. I'm glad he was recommended to me.

I admit it - I'm a bit of a commitment phone when it comes to my primary care doctors. I can never…read moreseem to stick with anyone for longer than a few months, and I got burned the last time I found a doctor really liked when she decided to up and move her practice to another state. But I'm getting to that stage of life where it's time to settle down so I started my search for a long-term doctor. Quite a few of my coworkers seemed happy with Dr. Pentecostes as their PCP so I decided to give her a call. Part of the Weill-Cornell hospital group, Dr. Pentecostes' office is on the 11th floor. The building itself is somewhat dingy but the medical space itself is awash with light, clean lines, and a reassuring sterility. Checking in is a painlessly efficient process and the wait shouldn't be too long, but there is complimentary guest wifi available to keep you entertained for any dallying stays. Dr. Pentecostes is one of the best listeners in the profession. She takes the time to hear you out regarding pain, problems, and medical history. She is also one of the only doctors I've met who is unwilling to throw drugs at a symptoms, preferring instead to try and uncover root issues. My appointments with her have never felt rushed, though she is as efficient as she is caring and honors punctual patients with her undivided time. During my first visit, the front desk failed to let me know that I should arrive 15 minutes earlier to take care of initial paperwork so I ended up having to forego my appointment time and waiting an additional forty minutes to get seen. When she heard about the miscommunication, Dr. Pentecostes was dismayed and promised she'd speak to the folks at the front desk. I thought nothing of it afterwards, but during my next visit about a month later, she asked me if it was a quicker check-in than last time. In fact, it had been (I don't know if it could have been any faster - they were ushering me into the room while I was still handing over the copay), but I was pleasantly surprised that she so acutely remembered the specifics of my last visit. In these and many other ways, Dr. Pentecostes shows a rare mixture of care and professionalism that has long brought my doctor-hopping search to an end. Highly recommended.

I absolutely loved having Dr. Pentecostes as my PCP, and I was so bummed that I couldn't track down…read moreher new contact information after she left Weill Cornell! Still hoping to reconnect with this amazing physician!

Dr Schwartzburt is amazing. The waiting room is an event in and of itself but that is because when…read moreyou are in an exam room with her she is all yours for as long as you need her. She is incredibly smart and will often refer me to specialist with the phone number dictated from memory. She makes me feel as though I am part of every medical test, diagnosis and treatment strategy, I am never just a patient on the table being worked on. When possible, I am offered (and have always used with great success) alternative medicine. I thought she was as good as doctors get. And then I had a baby and she took him as a patient and I saw a whole new level of greatness. She had such a motherly, soothing way with my son, and a reassuring and encouraging way with me as a new mother. All while being very straight forward, never dropping the doctor role. I will continue to pay skyrocketing insurance rates to remain in her care. Lourdes is wonderful, always smiling and happy to take your call. If the only con is the waiting room, I believe the con is negated with Doctor S's approach to emergency calls. When my son was 3 months old he woke with a fever at 4:30 am. Doctor S took my call and talked me down. When I saw her the next day she remembered my baby's fever to a tenth of a degree. I was impressed and continue to be. I feel lucky to have her as my doctor and even more so that my son has her for a doctor.

She refused to give my grandmother a lung cancer screening for over a year. We pressured her…read morebecause she had a troubling cough (and smokes) and by the time they caught it she was Stage 4 and died shortly after. Her bedside manner is awful and the wait times ridiculous. As a 15 year old she charged me $50 I couldn't afford for cancelling the day before an appointment . So she's allowed to make you wait for hours but if you need a concession to her extremely strict cancellation policy she's heartless. Despite her always booking way too many patients in a day anyway. It's all about the money for her. If you have Medicaid or Medicare she will treat you like garbage. I've had far better doctors over the years and I will never forget the way she treated me and my family.

Dr. Robert is the best. Kind, patient. Office staff is awesome. Busy, but they accommodate their…read morepatients. Individualized care. He has an EHR and I can see all of my blood results and even message the doctor. Office is clean. No stairs! Short walk from the door to the exam room - some places have these long hallways so this is a nice change.

cannot recomend Dr Husney enough, caring, thoughtful, patient and explained everything to me…read more exactly what anyone should want from a doctor.

Our experience was great. Everyone was nice, attentive, and respectful. Dr. Bai and the nurses were…read moreable to answer all of questions asked and provided resources.

The service was great and the staff friendly. The wait was not long at all. However, I wish I…read moredidn't have to go back different times for different allergies test.