BUYER BEWARE!! In late December 2023, I purchased a 2022…read moreRoxor from Mahindra &Mahindra & King Machinery in Hamptonville, NC. Over the past seven months, it has been in the shop for warranty repairs for more than two months. Mahindra & King Machinery has had the machine in their shop for over 60 of the 210 days since the purchase. As of this writing, the machine has been in the shop waiting for repairs that were not completed in the previous visit. The buying and licensing process was disorganized. Mahindra & King Machinery assured me that preparing a Roxor for street use was straightforward, but the process took two days of my time with no concise guidance from Mahindra & King Machinery . I had to visit the NCDMV office twice, a vehicle inspection station, my insurance agent, replace a nonfunctional headlight, and obtain correct documentation from Mahindra & King Machinery . Three days later, I was finally legal to drive on NC highways. A few of my negative experiences include: 1. When I first got home the radiator water was lower than the fins in the radiator core. This occurred was having driven directly from the dealership. 2. The first time it rained, the interior of the cab was extremely leaky. It was as wet inside as outside all while sitting still. Rain puddled on the roof and funneled through the roof attachment openings. 3. The heater/AC fan failed with less than 30 days and 800 miles on the vehicle. The cab filled with smoke, the fan motor screeched loudly, and hot molten rubber insulation flowed onto the floorboard. I reached out to Mahinda & King Machinery for assistance, expecting timely service and support. Over a month later, the machine was released as repaired. At that time, I specifically asked if they fixed the AC and were certain it worked. I was assured the AC did work, but they could not be sure because it was winter. When I questioned this, I was told the Roxor AC did not operate like an automotive unit but rather like a tractor's unit. I have doubts about the accuracy of this explanation. Possible explanations for the inaccurate explanation include: 1) the technician was not knowledgeable about the thermal cycle of compression and expansion; 2) did not understand my question; 3) thought I would not know the difference myself or 4) I was plainly lied to so that I would leave, I hope not. These experiences and several other interactions have left me disappointed and frustrated. The initial excitement I had for Roxor has been overshadowed by poor customer service. As a customer, I expect timely, professional, and supportive service when issues arise, and Mahindra & King Machinery failed to meet these expectations. I realize there are circumstances outside of their control, but at a minimum, I expect to be kept informed of the progress. I advise potential buyers to beware! Consider these points before making a purchase from Mahindra & King Machinery. Great products are important, but reliable and effective customer service is equally crucial. J. Wade White, Jr.

I recommend Piedmont Diesel for any work you need. We appreciate their hard work. We moved away…read morefrom our previous trusted shop but the competent, kind, thoughtful staff at Piedmont Diesel are now our new trusted shop in NC. We provided an extensive list of items to repair and they also made another recommendation that was not visible to us. Our truck is a 2008 6.4L Ford F-350 truck which requires that the cab be lifted off for some of these repair/service items and they wisely focused on major repairs and service items to maximize the value of the work required "under the hood." The truck is, once again, a dream to operate.

Nope I got the right place School bus yellow truck…read moreOld Charlotte rd Albemarle NC YA'll had my truck for two weeks Now I'll be SURE to tell ten friends Original post has been removed So I had my 6.0 brought to piedmont diesel with a no start situation Truck was returned with my hood supports broken Truck smoked all the way home I feel lucky I was able to to spend the money PIEDMONT DIESEL left in my pocket at the shop of my choice Considering the POOR job they did Definitely would not recommend this shop Defiantly a case of CANT BELIEVE INTERNET ADVERTISING