Imagine the frustration of having three electricians spend six hours at your house only to be…read morecharged for eight. The manager's explanation? They start charging when their employees leave their office and stop when they return. It took one employee over an hour to get to my home from their office, which is just 15 minutes away. They installed a ceiling fan during their visit and spent the rest of the day 'troubleshooting.' They left at 4:15, but I was billed until 5:00. They didn't return as promised, forcing me to hire another company after waiting two days. Drewry Electric & Plumbing charged me a whopping $1005.75 for their inefficient service. The other company I hired found and fixed the problems in less than 2 1/2 hours. Their charges were almost half of Drewry's. When I informed the manager that her employees had provided her with incorrect information, she responded unprofessionally. She insisted that I was wrong, as if she had been present and knew the situation firsthand. This kind of accusation is unacceptable in the service industry, and no customer should be treated this way.

From the owner: Wilbur R Drewry Electrical & Plumbing Contractor, Inc provides appliance installation, drains and…read morepipes, specialized plumbing services, water heater services, and more to Franklin, VA.

Very pleased! Came out quickly, found the problem quickly. Stan is a very pleasant person…read more Prices reasonable. Thank you

Stan's electrical services responded quickly and provided a fair estimate with a written contract…read moreto install new service to my detached garage. They showed up on time when they said they would. The job was done in a timely manner with a high degree of professionalism. The electrician was very pleasant and answered all my questions. I am very pleased with the entire process and the end product. If only all contractors were like Stan's.

Very honest, very hardworking. They put in a outside-vented cooktop vent hood for me, asking how…read morehigh I wanted it, etc. Other electricians in the area would not touch this job (not experienced enough??) Quickly and neatly patched up the holes in the wall. Looking forward to calling them back to replace our panel.

Best service EVER! I can't say enough about this company. Most friendly, honest, efficient person…read morethat isn't out to take you for everything you have. I almost want to find things wrong with my home, just so I can have them come back! Look no further, this is the company to go with!!

I highly recommend Hale Electrical Service. They take excellent care of our whole house generator…read moreand are wonderful to work with.

Semi-annual generator service. Receive timely reminders, scheduling is easy and convenient, on time…read morearrival. Office and field staff professional and very friendly. Needed replacement part and company researched and was able to have covered under warranty. Overall very pleased.

We hired Lanthorn to install a gas line at our residence. Dawn, the scheduler, was very friendly…read moreand prompt in her responses! The gas line was installed very soon after we requested the service. The only drawback was that they had to go through our back steps outside. Not sure why. My husband knows construction and said they probably could have done this another way. Overall, we are happy with the gas stove and things were done well other than that.

Our delta faucet was having a issue. Plumbers came out. First of all they must have went to Happy…read moreHour liquid lunch prior to coming. Wreaked profusely. In the process of changing a free part, it was stripped. One supposed seasoned technician explained to be careful to the trainee to not strip the part. Now the part is stripped. Week later, part is installed. Story from the technician it's $249.00. That's ludicrous. The technician that's what Delta charges for install of the free part. Awful experience. Go somewhere else. Mind you this was not an emergency. Unsatisfactory.

I've been using Smith & Keene for my HVAC needs for decades…read more When I had to buy a new upstairs Heat Pump because the technology has changed & parts were longer available, I bought it from them. I'm comfortable with their sales personnel showing me different options and letting me choose my preference. They don't force a certain product on you. Prior to that, my downstairs unit died. It was time for replacement. At that time I chose to have the ductwork replaced in the crawl space. The old ductwork was original to my house's 1985 construction. Because the temperature in Coastal Virginia had started to spike in what had always previously been mild Springs, I chose a high volume unit. I've been happy with that choice. With both units, buying the high end product was my choice. The value added was through the comfort provided. I don't like hot weather and certainly don't want to sleep in the heat. The company offers a Service Plan, which includes a parts discount and a semi annual inspection, one before the weather turns cold and the other before heat arrives. I purchase this plan each year which provides peace of mind. Today was my Fall inspection. The technician Chad was new to Smith & Keene but not to the HVAC industry. He was the best technician I've had in decades. He was pleasant & loved my dogs. But even better, he was the most knowledgeable technician I have ever had. Chad's attention to detail was impressive. He knew exactly how to operate my pull down attic stairs, being careful to hold the hinges so that it opened & closed smoothly. This has been a problem with some previous technicians. When I told him the upstairs unit has an internal filter, I could hear him upstairs saying "yes". He knew exactly how to remove the filter and brought it down for cleaning. When I told him the last technician said it didn't need cleaning, he validated my statement that it needed to be cleaned at every inspection. Chad was knowledgeable, knowing exactly what to do without relying on a check list. He completed the checklist but knew what to do without having it direct him, similar to the older technicians who have retired. After he left I called the Service Department office and requested that Chad be my permanent technician. They are extremely lucky to have made such a knowledgeable hire. Smith & Keene will always be my HVAC company of choice.

Was a customer for over 25 years. Needed a new HVAC last year and couldn't get financing, so the…read moreowner financed it himself. We are trying to pay it off, but are also having personal and financial troubles. The new owner will not let us have any service and says he is not a charity. Our a/c is not working. The temp is over 82 degrees inside and they refuse to come out and help even though the a/c is still under warranty and we promise to immediately pay for any service necessary. I guess the new Smith and Keene doesn't care about its long standing customers, it only cares about money. Buyer beware.