I am writing this review to inform potential patients of Dr. Jeffry Mercado about the unprofessional conduct exhibited by his staff, which I regret to say is among the most discourteous I have ever encountered. The level of patient care in this office is shockingly inadequate.
I had booked an appointment over a month and half in advance, only to learn the day before that the doctor does not even work in that office on Tuesdays. After waiting well over a month for this appointment, I was informed only during my confirmation call that the doctor I was eager to see would not be available on the scheduled day. Despite this disappointment, I was willing to move forward.
Unfortunately, the office manager enforces strict rules that patients are expected to follow, yet the office itself is chaotic and lacks empathy in addressing patients' needs and pain. I confirmed my appointment the day prior, both by text and phone call, and was assured that I would receive the necessary paperwork by 3 PM that day. However, when it did not arrive, I left a message that was not returned. My appointment was set for 3 PM the following day, and I arrived 30 minutes early to complete the paperwork, which was only sent to me an hour and four minutes before the appointment. If submitting this paperwork prior to the appointment is essential, why wait until an hour before to send it for an appointment booked over a month in advance?
It is disheartening that the office seems to dictate how patients manage their time just to see a physician's assistant.
Even with my early arrival and readiness to submit the forms promptly, I was denied my appointment. After discussing the situation with the office manager--who frankly should not be in a public-facing position--I was informed that my appointment would not be honored because I was only a half-hour early instead of an hour. I showed her the text messages and explained that the paperwork they promised the day before only arrived at 1:56 PM that day.
It is clear that this office prioritizes its own inflexible guidelines over the concerns of patients. This experience has been one of the most disappointing I have ever encountered. If you have the option to seek care elsewhere, I strongly encourage you to do so. During my time in the waiting room, I met an elderly woman who expressed similar frustrations; she had driven from Marietta twice before without being seen. It seems the staff feels they can treat patients without accountability, which is deeply concerning for those in pain seeking medical help. At the conclusion of this encounter, the Office Manager made a point to deliver a sarcastic, sing-song "Have a nice day."
I sincerely hope Dr. Mercado becomes aware of the poor treatment his patients are experiencing at the hands of his office staff. read more