Bait and switch. Went in for a cleaning. After x-rays the dentist didn't touch my teeth. Out $300…read morefrom the 3 dimensional ray machine. Bravo Sierra.

My family were patients for over two decades. Every one we dealt with went above and beyond…read moreparticularly when the kids were little. No sales pitches for unnecessary procedures or expensive cosmetic dentistry which is so common today. True professionals.

As much as anyone can love going to the dentist, have nothing but great experiences here!…read moreStaff is great, all new high tech equipment, a very comfortable exp! Definitely recommend!!

Had a cleaning and a filling. Removing and repairing one of…read moremy fillings saved me from getting a crown at least for now.

This place is nothing but a money grabbing scam. I needed emergency work back In January and paid…read more$5k for it. I'm back in July for a cleaning and they want to charge me $257.00. FOR A CLEANING. They said they could do it for $127 without the exam/flouride. Nice of them, right? Not so much--I don't need the exam after all of the work I had in January. So they basically want to charge $127 just to clean my teeth when that's supposed to be preventative. I told Nicole I didn't think that was right and she told me to have a great day. What a joke. Zero customer service---not to mention they never told me ahead of time so I just drove a half an hour for nothing. I should have listened to my gut and never tried to use them in the first place. What a nasty business they run. Absolutely disgusting. Also-- I double checked what a cleaning costs without insurance-- $125 and they wanted to charge me $257 WITH insurance. Then they write some generic response to my review--looks like they have a lot of 1 star reviews to tend to though. This is the absolute last place I would EVER recommend to anyone.

I am disabled and have a limited income. I did purchase private dental insurance though but, I was…read moretold by Aspen Dental that I would have to pay up front for my dental work and the insurance would reimburse me. My insurance told me they never heard of such a thing. They told me that they have to submit the estimate first and they pay after the work is done. I would not recommend them. I recently found out that there is a class action lawsuit against them for deceiving patients.

The doctor didn't know what one of my medications was and didn't talk to me about it before the…read moreprocedure. Luckily a technician caught it when I was sitting in the chair about to get anesthesia. I could have aspirated during anesthesia and choked. Also problems with the billing person, Mae. She wasn't responding to the insurance company request for additional information to process the claim. Also, the doctor wrote in my chart that I had 52 minutes of anesthesia when I didn't! They billed insurance for it. Even though they made me pay for it up front. When I told Mae I didn't have anesthesia she didn't believe me and wasn't going to give me the refund I was told I would get since I didn't have it. All around a very negative experience.

Question One: OK, when's the last time you had a tooth extracted? That was fun wasn't it?…read more Question Two: OK, when was the last time you had two teeth extracted? Today, I can answer that question with "this morning". I had two chompers that my regular dentist said would be problematic for him to yank, so he referred me to the Big Boys at Avon Oral, Facial and Dental Implant Surgery. They treated me very well. I had originally made an appointment to have this done in March 2020, but that nasty Coronavirus cancelled that appointment for me. I needed a consult first, and that took place about a month ago. That's when I met the extraordinary Doctor Daniel Gill, he looked at my X-rays, offered me three different anesthesia options, explained the whole upcoming process, and made me feel like I had a real voice in what we were going to do. He has terrific communication skills. Today's procedure again showcased Dr. Gill's customer service and medical skill. He explained every little thing he was doing as if he was a play-by-play announcer - "you'll feel a little pinch, feel some pressure, hear some crunching", etc. He was assisted by two helpers -Erica and someone whose name escapes me. They were both fabulous. When the deed was done, I can honestly say it wasn't bad at all. So, my experience in the dentist chair was excellent. I left with a comprehensive list of follow-up care instructions, two packs of gauze, and an Rx for pain management. Thank you, Dr. Gill and team -you were great.

Outstanding practice. Professional, kind and patient. Dentists, Dental Assistants, and office…read morestaff are wonderful. Convenient location. I am a person who does NOT love going to the dentist ... but this practice has alleviated 99.9% of my fear. They support me, do not judge, and I'm very happy to have found them.

I recently changed to Canton Valley dental after having four dentist in my 10 years of living in…read moreConnecticut. I asked a coworker who she went to and she has gone to them for years and raved. I have had outstanding interactions there are staffed wonderfully with very low turnover everyone is very professional and it's a well oiled machine. I finally feel like I have found a great dentist!

Wonderful experience with Dr. Cooley and her staff. Very thorough and caring. Highly recommend!read more

Dawn Cooley's office staff files insurance claims incorrectly. For 2 visits they only sent the…read moreinformation for one. They change and cancel appointments with no notice. For an infected tooth, they failed to send a referral to an oral surgeon, which insurance requires. I made 2 requests, one went to the wrong office, the second one was also never received. So I am waiting for the infection to come back to start over with a new dentist for another approval for the extraction from insurance and another referral to an oral surgeon. Way too much trouble.

As it stands I've been sitting here for over 10 minutes past my new appt time. As I have not been…read moreto this practice before. No one greeting or checking people in. Tons of chatter and laughing in the back though. They have a few more minutes before I just walk. Good start to what I knew wasn't going to go well. As you may have guessed, the dentist not hygienist came in to clean my teeth but after going through my X-rays she decided it was in my best interest to tell me to come back when they can numb my mouth for scaling. Which is fine but I wanted a cleaning today, and I would have come back for another cleaning and scaling of which then she proceeded I was taking this the wrong way. So now I'm being told how to feel? I got up and walked out, thank you for wasting my time!

Very impressed with the people,, their excellent service, the genuine concern, their patience, and…read morethe cleanliness of the environment, the detailed post surgery instructions, and especially, the follow-up text and phone call to check in on me after my tooth extraction was beyond my expectations! I will be more than happy to refer anyone to you. Thank you very much! Laurie B.

I would not recommend this dentist. He took advantage of me while I was sick and vulnerable and…read moreperformed 3 unnecessary implants. Once I realized what had happened, I was shocked! His work also resulted in a lot of inflammation and later problems, for which I had to spend more money to receive treatment elsewhere. I believe this dentist is solely motivated by money.

It is a fact that this office was totally disrespectful and disorganized at the time when services…read morewere supposed to be rendered. They would irresponsibly and wrongfully process paperwork and cashed a check that was meant to be sent to me since they had been 100% paid in full but doulble-dipped anyway. It is a fact that this "holistic" Dentist [in name only] removed two perfectly good fillings that did not need to be removed and left my bite in a cross-bite for not only months but for four years. The cross bite was addressed in person with Dr. May and he brushed it off as no big deal but it was a big deal because it was damaging other teeth and fillings and causing chipping in front teeth. It was a "Class III" malocclusion that was left with no plans to help the occlusion at all. This is a very dangerous malocclusion and the excellent Dentists I consulted after the four years of putting up with nothing being done to help me, they were shocked and could not understand that level of incompetence by any Dentist. Now he wants to throw the psychological element around as though the Victim is wrong and did not experience, for four trusting years, anything wrong with the lack of proper care. The fact that many bad dentists happen to advertise heavily as "holistic" is another sad fact. There are several on the East Coast. There are MANY victims out there who have been abused and injured by people who happen to advertise as "holistic." I know more than a handful of people who have been to several holistic Dentists and had similar experiences. With this said, there are many bad Dentists in general. It is not regulated and the level of training and ethical behavior is highly variable. With that said, there are also some very caring ones who are at least willing to refer the patient if something is over their heads. But if you look at the complaints of the bad and incompetent workmanship of many Dentists who advertise as "IAOMT" or Holistic, you will see a very horrifying trend. Abuse by wrongful treatment and misdiagnoses and then marginalization of innocent patients is very real and not some psychological fantasy. I am sorry that I ever trusted you for four years. You should take a long look at how many years it took me to finally write a public complaint. I tried my best to give you the benefit of the doubt, but when I finally gave up on your lack of care and sought other professional opinions, my dangerous occlusion was of big concern to the Dentists who specialize in occlusion and actually care about the damage to the other teeth that I had sustained from your misdiagnoses and your maltreatment.

Had been a patient of Dr Sanford's for years. And was always pleased. I had the need for a dental…read morecrown. From the day it was put in, until the day it fell out on its own, it caused pain, gum swelling and intermittent migraines. I returned to Dr Sanford for 4 additional visits with the same concerns and reported pain. On the 4th visit Dr. Sanford was visibly angry and very aggressive in his approach in examining the crown and overall area in question. He was also insistent the crown work had been completed 5 years prior and vehemently disagreed with my statement of 4 months until he found the date in my medical records. After 4 visits with no visible progress made, and now having a frustrated doctor taking it out on me, I choose another dental group to reinstall a proper fitting crown. It, along with several other crowns that I have had for many years are working great! Between Dr. Sanford's inability or interest to make the appropriate corrections and his highly unprofessional behavior, I requested a return of payment. He wrote a letter placing responsibility on me, the patient, for the dental issues. He refused to reimburse but instead advised me to come in again to see what could be done. Candidly, when I have an issue with my car, I do not give the mechanics 4 chances to get it right. Why would I have a lower standard for my own personal dental health? The service provided was sub-par at best. At the very least, a refund should be made. Simply a dreadful experience!

Avon Family Dentistry, on Dale Road in Avon, is a really friendly place. Everyone you'll encounter…read moreis positive and helpful. I think Dr Doran is outstanding. He communicates well and is very careful not to cause pain.