They cut my gums! I paid 450 out-of-pocket what they told me I needed was a deep cleaning. They…read moreleft stuff still on my teeth and now my gums has a dash in it. I left there with my gums bleeding!

I came to get my dental routine cleaning and they refused me because I have a 3-year-old with me…read morewhich he could have stayed in the hallway while I get my X-ray done but no they refuse to see me they will never get me to come here again plus the place is empty and so many people complaining about them I wonder why they lost a patient that's for sure

The wait is ridiculous here, all the time every time. I blame myself because I knew this from the…read morefirst time I stepped foot in the place, but somehow I kept coming back. My last visit was the definitive last visit. I set an appointment for 1 pm, got there 15-20 minutes early and still didn't get seen by anyone until after 3 pm. I get it, you have to wait for doctors and dentists, but over 2 hours is ridiculous. They don't even bother to tell apologize or seem apathetic about it. Not to mention, it's just doesn't seem like a great work environment. While I was waiting, one of the employees working the counter was visibly mad and appeared to walk out on the job. The other employees are hit or miss as far as friendliness goes. A simple hello or how are you today goes a long way, but some of their employees choose to dive right into your mouth without even verifying you're the person they should be seeing. The last straw was when a crown they put in fell out about 2 months later while I was eating. I returned thinking they would fix it since it was their work and the crown should be secure even while eating, but they told me my insurance was up for the year and they couldn't do anything about it. Stay away from this place. Mediocre work at best and a clear lack of care for their patients.

The worse dental office. The front desk staff is extremely rude, and always have an attitude. The…read morewait time is ridiculous, got there at 9:30, and didn't finish until 1.

Great experience. I had a wonderful experience with the staff and dentist at this office.read more

SCAM!! They are money hungry. Every time I go they want u to pay a ridiculous amount for something…read moreclaiming insurance doesn't cover when I have the BEST insurance. Who pays for fillings?

Had several cavities since late 2024. They schedule me 10 months later for some one to look at my…read moreteeth and go "yep theres cavities" and some of those cavities turned so bad I had to get a root canal. (ended up going elsewhere) 2 Months after that during another appointment they see I still have 2 more cavities. Only fill ONE cavity and then tell me to reschedule to fill the other one. Next appointment...NEXT YEAR. And the audacity of Nicole to ask me to write a review for her and Dr. Held. GENUINELY GO SOMEWHERE ELSE.

Do not waste your time on this place you have to help them do their job they have you doing the…read morerunaround everyone have the same complaints on this location and nothing is being done. Just an apology. This place needs an upgrade and need to do better. Go here at your own risk. Imagine I'm the patient and I had to put my insurance on three-way with the supervisor and the backend office because they couldn't do their job just so I can verify my insurance because their policy is they do not make calls. How are you going to verify the insurance?

While this may not be the most 5-star dentist office around, they are affordable and were able to…read moreget me into an emergency appointment the day I called. I had experienced intense pain in a wisdom tooth that turned out to be infected, I called them and they were able to get me in right away. When I got there around 4:30-5, I had to wait around an hour but I was still grateful that they got me in and got me the prescription that helped make the infection go away. A few weeks later, i returned and had the wisdom teeth surgery. When it comes to wisdom teeth extraction, there is one surgeon who comes once a month on sundays. I tried this, but that day they were really backed up and I ended up leaving since my surgery would have been over 2 hours late. There is another surgeon who comes every Thursday so I rescheduled with him. The surgery went really smoothly, and so far everything has been healing fine. I found it to be very quick and efficient and I had no problems with the anesthesia. The receptionists here are very friendly and helpful, one of them even lent me his portable charger once when my phone was about to die so I definitely appreciated the great service by the staff. Cons: I wish they gave a little more information about how to care for yourself after the surgery. They gave me a sheet of paper with some pointers but I do wish they gave more detailed after-care instructions.

Update: This office only wanted to contact me once I disputed the charges since I paid out of…read morepocket. I was able to speak with a Practice Manager on 12/15/25 named Gladys who was half-asleep during the phone call and totally clueless as to what occurred at this dental office on 12/10/25. The local Hospital I went to called the Attending Dentist the same evening, to inquire what occurred at their office during my services/procedure. No no one from Canarsie Family Dentistry called me to follow-up after I went to the ER to find out if I was okay. I was in so much pain, agony, and discomfort for days!!!!! This office only wanted to call me when the dispute was closed for the $2,000 bill. I paid the local Hospital out-of-pocket (they did not take my insurance) for their mess and racked up almost $400 in out of pocket expenses and was radiated at least 3-4 times within a 2-week period. Now I have extremely terrible fear and trauma of going to the Dentist and going through further tooth extractions, which I ended up getting the botched Root Canal tooth removed. I went to a Specialist office on 12/17 and she said the X-Ray's showed my tooth was badly shattered and fractured by these incompetent people at Canarsie Family Dentistry. The Specialist could not understand why I would of been told to complete a Root Canal process when the tooth was already damaged. I also had to pay for the Specialist fees as well. I went through so much within the past 2 to almost 3 weeks. Such a horrible experience to go through. I'm completely traumatized. P.S. the local Hospital also stated there were tooth fragments left behind from the prior tooth extraction done at Canarsie Family Dentistry and materials/remnants of the partial/botched Root Canal, they had to remove/clean up. When I read the summary notes of each visit from the Hospital these fools over exposed me to some kind of clinical bleaching solution which caused a low reaction infection. I barely received a good night's rest since this incidents occurred. I missed days/week(s) of work and was running around all over the City to get the issue with my eye, face, and teeth resolved. This Dental Office does not care about the well-being of their patients. I was told I needed a re-fill on a filling and they didn't even do it in-office on 12/10/25; they only care about the high-dollar services and procedures they like to push on you. I was in the dental chair for almost 3 hours you would think these people are experts they way they like to send the Finaicial Hustler to collect payments and given unclinical informed consent to which the dentist didn't even do nor explain the risks or complications of the procedures. I'm very thankful to be alive, my God!

Dr. Shapiro is a very good dentist. He's patient knowledgeable and he treats you in the least…read morepainful way possible I would recommend him to my family and friends.

Dr dmitry Shapiro is an awesome dentist. Generally very very scared of dentists, but he's so…read moreprofessional and gentle. He takes his time and it's pain free. I would definitely recommend this doctor. Trained professional!!! He takes my insurance which is really helpful. There was dentist previous to him which I heard horror stories about but doc Shapiro is a gem!!

Theres so much to say. This is by far the most unprofessional place I've been. Lack of knowledge,…read moreinformation and plain out rude. From the receptionist to the dentist. I do not recommend. The place is also tiny, dirty. A lady was breaking and tipping over a shelf in the waiting area. Smh I left and took my son to the childrens dental hospital in Brooklyn and the staff is helpful patient and kind. Nice spacious, clean and has toys for kids. Got an appt immediately and reccomend the childrens dental hospital.

Black Owned* Dental…read morepractice nestled in a residential area with two quiet dentists. There is a lack of customer service as you find yourself asking a decent amount of questions, and the wait can become tedious. As a neat freak the office can be a bit more organized but it's nothing that takes away from the overall experience. Campbell is reliable as he give you his cell number for emergencies and walks you through the healing process. Would recommend and would return.

Dr. Jack Kassab is the best! Careful, gentle, kind and interested in delivering the latest dental…read moresolutions. He always explains what he is doing so as to minimize my anxiety. His staff is caring and detail-oriented. The front desk was professional and compassionate. His dental hygienist was thorough and gentle.The office management is always easy to work with and motivated to help in any rescheduling that occurs. Great culture in Dr. Kassab practice. I love this place Yours Truly, Michael Watkins

I went here once. Reading these reviews reminded me no to go back. I can deal with rude front desk…read morestaff or waiting hours if I get my teeth taken care of. I also have Medicaid. The elderly dentist was kind and maybe he was a good dentist at some point but he has tremors. He talked for a couple minutes and gave me a RX for mouthwash. My teeth were not cleaned and I had several cavities that he either ignored or didnt care because medicaid will pay. Maybe if I paid out of pocket, than they would work on my teeth. I did relate to the patients who used medicaid and were pushed in and out. That's exactly what happened to me. Well, still had to sit and wait for 2 hours, then get called in and not get worked on.

Haven't had a dentist so caring and knowledgeable since I was 10 years old. Since I found dr…read morelillaney my dental issues are out the door. One of The best dentist in nyc

Excellent dentist...rare to find someone of his expertise. I HIGHLY RECOMMEND. Check first to see…read moreif they take your insurance. Office staff very nice and office is very clean and comfortable.

Overall this place is fine, the receptionist is incredibly rude and just won't respond when you ask…read moreher a question. I'm leaving a 5 star review for Mecca specifically, she is an amazing dental hygienist. She's incredibly empathetic and gentile I am sooo grateful she was my hygienist. She kept me updated on what she was doing and why the entire time which I really enjoyed and she was really sweet. If you go here ask for Mecca (though the receptionist will probably ignore the request lol).

this place is terrible I waited almost an hour an a half to get seen couldn't even get my cleaning…read moredue to work. Had to leave and the office clerk wouldn't reschedule my appointment go elsewhere very unprofessional