From the very start the office tried to upsell the unnecessary services.
They also failed to disclose the full scope of treatment involving a procedure that, as it turns out, requires extended multiple maintenance appointments that are only partially covered by the insurance company. Obviously, failure of honest disclosure resulted in me as a patient not being able to make an Informed decision. This is highly UNETHICAL.
In addition, when I authorized the office to submit an estimate of what the procedure would cost, the office included additional services that I never authorized in their estimate and did not tell me. I found it out on my patient insurance portal and when I called the office they explained to me that that's how they do things in case I would like to use my benefits before the year's end. This is very WRONG and should have never been done without my permission as a client. To top it all, after paying my share for the procedure in full, as outlined in the estimate, I received an additional bill for additional charges - once again, some vague explanation was given about insurance billing.
The conclusion I have arrived to is that they prioritize profits over patients' interests. Sure they are polite, and they will rip you off with a smile on their face. Finally, I posted this review on Google a couple of months ago, but it has been removed, meaning this business pays to have negative reviews removed. No wonder their reviews, so many of them, are glowing, with only a couple negative ones left so that it is not too obvious that it is statistically impossible to have all positive reviews. read more