Good nice people working there . The staff is very friendly and the doctors and nurse practitioners…read moreare very knowledgeable.

The good news- Everyone is very nice there if you actually manage to get an appointment…read more There is no one answering the phones there so it is impossible to get and appointment. I have only managed to get any response to my pleas of assistance for the past 4 months by speaking with the social workers there who can somehow contact the front desk (?). There doesn't seem to be anyone there regarding making appointments. The voicemail box is always full. If you manage to leave a message, good luck getting a return call. Management has not responded to any of the complaints that myself and other patients have had regarding no access to appointments. I was even told by a staff member that I should try to find another place as there probably won't be any changes anytime soon.

Addy (hope I spelled that right!) from the front desk ROCKS and overall I have been having great…read moreexperiences so far with Mazzoni, particularly in terms of transgender care. They quickly helped me get the medication I need and even referred me to LGBTQ+ friendly therapists. Thank you Mazonni :)

I made an appointment over the phone and the staff were friendly and informative. While in the…read moredoctor's office the staff member was clean, professional, and quick. I got everything I needed and they were helpful with any questions I had. The facility is mostly clean and easy to find.

I've been dealing with issues since my Dr Bien left/went on medical. He was great. Then they…read moreshuffled me fro Doctor to Doctor. Left have my meds off and after repeatedly telling them and the pharmacy telling them I gave up trying to fill my meds.Nothing but problems no communication I spent over 11hrs 5 one day and 6 the next on the phone trying to reschedule/talk to the director about all the problems. Which he caps back at like 6:00pm at night. Sandra Farah Louiya-Pierre is the worse bedside/ lack of compassion. She wasn't gonna discuss what the previous dr did I think that's kinda important as they left half my meds off.Says covid is over! Actually it's not I know at least 4 people that go covid in the hospital/dr office. My suggestion is look Elsewhere for menta heath!

Not a good doctors office they have you waiting for 1 1/2- 2 hours to see a doctor the office has…read moreno communication skills at all I recommend a new doctors office they made my children an appointment themselves without asking me but when I show up they looking at me like why am I here Horrible service

Guy was rude and dismissive at front desk when my ticket number was called up. Appeared to be arab…read moreor spanish male, early 40s. Had to call to get my results, they told me I should get a link or email with my results in a week. When I called a week later they said I would have to wait an additional 7-10 business days to receive an email or link since they are done by a 3rd party. Had to stop by and get my results in person. So silly and misleading. The Dr was great that I saw though. Just crazy waiting time frame to get results. Some other places only take 2 days

They need to improve in their customer service. I called just to make sure if I came close to…read moreclosing that I will still be seen and the lady was incredibly rude for no reason.

Nothing says "holiday" like slicing a tip of your thumb off with a mandolin while preparing a sweet…read morepotato au gratin for a Christmas gathering. That's what landed me here at urgent care. The care I received here was incredible, from the front desk, to the nurse who took my blood pressure (Jas) and the amazing PA (Jean Marie) who took care of my botched thumb and made me laugh. I was having trouble with my insurance card and the woman at the front desk worked hard to help me figure it out (and she did!) and was so patient. Jas was a delight and put me at ease immediately. And Jean Marie was exceptional! She listened patiently to my neurotic ramblings, suggested that anytime one slices their finger with a mandolin that immediacy is necessary instead of the 24 hour wait that I took (I politely reminded her it was actually only 23 hours) and worked on my thumb so there would be proper healing. Two shots in my hand for numbing my thumb, manipulation and bandaging and a tetanus shot later, I was good to go. I admit, I was a pretty nervous and reluctant patient but everything about this center was great. Especially Jean Marie. If you are going to slice your thumb while preparing a meal (among any myriad of things that unfortunately bring you to a medical center) you will want a Jean Marie. Actually you will want THIS Jean Marie. She is the best!

I tried calling for an appointment but apparently they were so busy I had to leave a message. I…read moredon't usually expect to get calls returned, but I got to make an appointment. The process was relatively smooth, although with anything medical recently it turns into an all day thing...Between getting checked then waiting at the pharmacy etc. Was also surprised to see they had dental services also.

This health center is clean and looks new on the inside and upstairs. I did a walk in and and the…read morewhole process took 1 1/2 hours all together. Not bad. You have to come early to fine parking around or on Broadway. If you drive as I do. Doctor Cory is pretty good. He is a young doctor but he knows his medicine and job, knowledgeable man. I'll stick with him and see how good he is. I had an ear infection and he gave me antibiotics & eye drops for my ear. I felt better a couple days later. 10 days for completion but I'm glad I can hear and swelling is gone. I have other appointments to complete with Doctor Corey. Apptmnts are months down the line so down wait around. Building is nice. Library is down stairs in bldg for copies needed for doctors appointments. Have a great day.

I've been a loyal patient at ReFocus Eye Health since their original location, and I'm thrilled…read morewith the move to their new Grant Avenue space. All the staff members here are genuinely kind and attentive, which sets the tone for a positive experience from the moment you walk in. PARKING The parking situation at this new location is a massive upgrade from their previous spot--it was nearly impossible to find a space back then. Now, there are consistently open parking spots available, which makes visits so much easier. The one caveat is that the entrance requires making a U-turn onto Grant Avenue, which can be tricky given how busy that street is. It's a minor inconvenience, but the abundance of parking more than makes up for it. OFFICE/ATMOSPHERE The waiting rooms throughout the building are quite small, which becomes apparent at times. I've visited in January, November, and April, and the office frequently ran out of chairs. The wait times themselves are reasonable, but the limited seating can make waits feel a bit uncomfortable. This is definitely something they could improve on. DOCTOR INFO I've been seeing Dr. Bano for about 3-4 years now, and she's exceptional. My sister actually introduced me to her, and we're both big fans. What really sets Dr. Bano apart is her genuine commitment to finding what works best for you. She was the first doctor to properly fit me for contacts after years of visits to other offices where I was just told to stick with my old prescription. When my contacts started feeling uncomfortable in the last year. Dr. Bano took the time to refit me properly. It wasn't just about grabbing the first option; she worked through the process with me, even when my initial reaction to her first choice wasn't positive. She respected that as the patient, I know what feels right in my own eyes, and she was willing to adjust until we got it right. That level of care and attentiveness is rare, and it's why I keep coming back. BUYING EYEGLASSES HERE While shopping around at ReFocus, I had an excellent experience with their eyeglasses specialist. He has a real talent for styling and great communication skills. When I tried on frames he recommended, styles I never would have chosen myself, I felt an immediate boost in confidence. His eye for what works is genuinely impressive. However, I cannot recommend purchasing glasses here. The pricing is significantly marked up beyond industry standards. The Sophia Loren M317 frames cost $90 from the manufacturer, but ReFocus was charging $219 just for the frames. A whopping $550 for the frames and lenses combined. I found the exact same frames online for $183 total. $90 for the frames and another $90 that covered the prescription, thinner lenses, and the company's profit. They even came with a gorgeous collapsible leather case and all the eyeglasses accessories you could imagine. I also purchased a similar pair from another online retailer for just $40 with every upgrade imaginable: blue light filtering, impact resistance, thinner lenses, & fashion tint. For context on the pricing: The industry standard is a 40-60% profit margin. ReFocus is operating at 201% profit (I did the math), which is absolutely excessive. As someone without health insurance coverage for glasses, this is genuinely a rip-off. My advice: visit ReFocus to see how frames look on you in person and get the names of styles you love. Use that information to shop online, where you'll find dramatically better prices. CONCLUSION ReFocus Eye Health deserves credit for their caring staff and Dr. Bano's exceptional patient-centered approach to eye care. The new location offers superior parking, and the office atmosphere is pleasant despite the seating limitations. If you're looking for quality eye exams and expert medical care, this is a great choice. Just be sure to handle your eyeglasses purchases elsewhere, the frames and lenses are simply priced too high here to justify buying them. You shouldn't have to go broke for eye health or a good pair of glasses!

I have been seen at Grant location. I have been treated by Dr Sole senior since I was a child and…read morenow see Jr. Sadly since becoming Refocus I have been disappointed for the last three years for some reason or another my exams have been incomplete and require a second visit. Weather it be not enough time or the machine being broken. I have been asked to return for a second appointment that requires another copay and insurance bill, I feel like I'm being price gouged. To make matters worse they now charge a retraction fee of $60 on top of a $60 copay. The test I needed wasn't done... Now for my experience, I woke up with a sty after my last visit. The tech, chewing gum like a cow while doing my test, ran a tissue over the mach that barely touched it. I didn't see it disinfected but there was an assistant that cleaned the prior machine so I assumed that one was done. The bump on my chin says different. She also touched my eye with no gloves on right where the sty showed up. Unprofessional in an understatement for my time with her. I called multiple times to speak to the office manage, no respons. I called again tellIng reception who transferred to head tech. They asked me to come in to check my eye at least. When I arrived the next day they tried to charge me again. For a problem they created. I walked out, never again!

A few people in our family use this practice. They are very trustworthy and punctual. We have never…read morehad any problems or felt that our time was not appreciated. We have seen several doctors and the care has been tremendous. The receptionists are very friendly. We will continue to use this practice.

Located in a nice office building with ample parking, they have a very big waiting room and self…read morecheck in. My visits always go smoothly and my care has been top notch. I love how thorough my doctor is. We communicate through "My Chart" and by phone if necessary. The staff is friendly. I am happy here and with the Jefferson Health System in general. My Chart is an especially useful tool. One place to see all my information from upcoming visits, test results, profiles of my entire care team to a schedule for preventive medicine. Very, very happy.

the service sucks and is slow they have people waiting hours for no reason they just sit around on…read morethey're phones

Would not come here again. If I can give them a 0 I can. The waiting time is insane. I paid out of…read moremy own pocket and was there for mad hours! 10am - 2pm ! That's insane.

I want to start this review by saying that the doctors here are just fine. I have no quarrel with…read morethem. EVERYONE ELSE who works here is so incompetent, I wonder if they have the IQ points necessary to put on a pair of pants. I have so many stories I could tell, but here is the most recent one: because of my garbage insurance, I have to renew my referral for allergy shots every 3 months. This used to be pretty routine, but lately every time I call, the referrals person makes up new and idiotic rules to make it as difficult as possible for me to get my shots. When I called this morning, I pressed "5" to be transferred to referrals. I very politely asked the person who answered the phone to renew my referral. She said I needed to make an appointment with my PC. I said, "Well, I've been doing this every 3 months for the past 3 years, and that has never been the case before." "You need to make an appointment to renew your referral." "Can you please explain why that is necessary when it never has been before?" "You need to make an appointment." "Can you please explain why you are the only person who has ever required this?" "You need to make an appointment." "So EVERYONE ELSE for 3 years has been doing this wrong except you?" Finally, this idiot reveals that SHE IS NOT THE REFERRALS PERSON. I was transferred to the appointments desk because there wasn't anyone at the referrals desk yet. So instead of saying, "I'm not the referrals person and I don't know how to do that job," she just made up her own rules and refused to explain. I HATE this place and I can't wait until I can change my insurance and never have to deal with a primary care doctor ever again.

Clinicians are horrible the phone apparently doesn't work i have chronic medical issues that are…read moremanaged my medicine, cant get refills on my meds