Jasmine was a super helpful associate. She helped me add my car to my husband's policy and found us…read moreseveral cost-savings which were even more than expected. She was super friendly and helpful.

Jasmine was so helpful in getting me an auto + renters insurance quote. I already had, what I…read morethought, a fairly low rate through Progressive. She was able to actually increase my coverage and save me hundreds of dollars over the course of a year. Not to mention, she is super friendly, attentive and truly puts the customer first. Highly recommend!

We've been customers for 10 years and never had an issue (but also never filed a homeowners…read moreinsurance claim). The one time this year we had an issue, the claim process was miscommunicated and mishandled. We're taking our insurance business elsewhere because if you can't assist when we need it and just excel at sending birthday and holiday cards, we need a new agency.

DO NOT DO BUSINESS WITH THIS MAN. I have had insurance for many, many years and have always asked…read morefor a $1,000 deductible. Ross put me into a 1% deductible of State Farms value of the home. Ross told me State Farm switched to a percentage rating in 2018. Three other State Farm agents told me that this policy changed in Indiana in the last 2 years. I never knew there was a percentage of the property option. If when I first got the insurance and State Farm was changing the normal deductible policy of all insurance companies, this should have been explained in detail and he did not do that. I asked for $1,000 and he gave me 1% relying on the fact that most people do not look that closely because most agents are not liars. I also found out I could have had an option of 1/5 percent. He never advised me of that. I was leaving Farmers and getting quotes. He wanted new business and he lied to get it. Are you aware all policies with State Farm in Indiana, If you are just now checking and finding out your deductible is a percentage and you were not advised please log on to Facebook, I Hate State Farm, and join the lawsuit. Do not believe anything that comes out of this man's mouth. He confirmed he lied to me when he said you can sue me, but you will never win. It was obvious that others have already confronted him with this problem.

We appreciate all the help of Melissa re: which policies fit best for our family. Her expertise…read moreand explaining different policies helped us in determining certain auto,renters and life insurance that fit our needs. Thankyou, Greg R. and Dina C.

If you're a black person, please avoid this place for your own safety. Their agent, Katherine…read moreMcGathey, refused to allow us to speak to the manager, Simo Najib, after many failed requests due to her failing to fix an error that could've led to my husband being arrested for having the wrong vehicle on his insurance policy. An admitted error on their part, that they charged us for and refused to refund. Rather than take accountability and professionally assist my husband, she makes allegations that he was threatening her despite cameras being in the office to prove otherwise. My husband had to call the police to protect himself the moment she began acting as if she was in danger. Rather than conduct a thorough investigation, my husband was asked to leave the premises and informed he was banned from the premises. In order to remain compliant, he left because we all know what happens to a black man when a white woman speaks to the cops in tears. Despite our best efforts to file a complaint with State Farm, we receive a notice on 12/14 informing us that we were banned from all State Farm Offices. Additionally, we receive new policy cards dated 12/6 (date of incident) and another letter of due payment for 12/28. Please explain how someone who felt threatened managed to still process a new policy for someone banned and is expecting payment. The link below provides a detailed explanation with proof of wrong doings. Katherine's unprofessionalism and lack of accountability has led to my husband being humiliated and belittled. I can't speak on other races but black people beware and choose a different agency. https://twitter.com/dameafrican/status/1607898277114183683?s=46&t=hXwPYMRGLY9ALpBMS-rqKg

Sherri and Nicole are awesome!!!…read more I never will go anywhere eles..They get you the money you deserve.

Two years and they still have not filed my taxes. I paid when payment was due. Now I can't get a…read moremortgage and I lost out on several thousands of dollars of tax refunds.

Tried to help but very slow reponses . Gave her the informatiom I had but she made mistakes on my…read morereturn plus she used free software for a 1040 tax form . FreeTaxUSA charges 17.95 for admended taxes 1040 X . Sherri claimes of doing taxes for 30 years but seem unprofessional . I cant recommend at 375.00 for her services When you take youe time and get details down correctly and in a timely matter then you will do services and customers will be happy . NOT HAPPY WITH RESULTS

Unprofessional and used free tax software. Saving me thousands but made mistakes and slow . Sherri…read moreclaims that I didnt have all the information to process amended taxes , we both agreed to do the simple route with limited information but after she took my money she didn't respond promptly to my liking . If you don't understand taxes yourself , you as a consumer must ask several questions . I felt that this business transaction and service could have been better.

Bri is amazing to work with. Super patient and very professional. Great service all around.read more

Did a great job while i lived in indy, helped me when i transitioned out of state and on the road.read more

I was with Dale's agency for at least 10 years or more. I've honestly lost track. He and Nikki…read morealways provided top-notch customer service and worked hard to keep my premiums low. They would shift companies for me when premiums went up too much, as insurance companies seem to. I only left the agency because my life circumstances changed to the point that it became necessary. Any questions I had, either was just an email or phone call away - and I always got a prompt reply. They took care of several claims for my family on cars and on the house (Hail). I highly recommend giving them a chance to earn your business.

Nikki is amazing and is always so quick to help get me the best deals. So grateful to have…read moreconnected with this agency!

This was my original review which I was generous with: "Poor customer service and untrained staff"…read more New review 12/10/2025: Where can I begin, today I had a phone call with Brittany Wells, hoping for a professional phone call, since my last experience with one of her staff was terrible and since they keep changing up my bill every month. Unfortunately that is not the case. Let me just put each unprofessional word that came out of Brittany Wells mouth today to put in perspective what this phone call sounded like. 1) "Sounds like you want Kaylee to be fired" no clue where she got this idea from but she said this to me a customer and putting words in my mouth? 2) "I don't appreciate you filing a corporate complaint and leaving me negative Google reviews" I am well within my rights to file a complaint with corporate and leave a Google review and as a professional you are not supposed to tell me how you feel towards that. Your job is to remedy the situation, that is how business is done. Almost the whole phone call was focused on how she feels about this corporate complaint and Google review rather than fixing my issue. 3) I asked how can she fix the issue and she said "there is nothing to be done anymore, you already taken this up with corporate and left me a Google review" (she wants to imply that she is no longer willing to help with the issue because I took action against her agency) but some how in the past Brittany Wells agency was able to remove the back charge from my account before but all the sudden after my complaints and my Google review they cannot do that. Sounds like to me someone is holding a very big grudge. 4) "I don't appreciate you telling me how to handle my staff", what I said was is for someone to be held accountable, I never once specified what she needs to do to hold the person accountable lol??? Then she said " you are asking for an apology" lol I never said that???? 5) "Your complaint doesn't make sense even corporate said that" well I find it unprofessional that a supposed professional corporation would say that and not address a single concern from my complaint. Not only that my complaint makes perfect sense. Corporations want to avoid any traceable mistakes that leads to an agency or a staff member. Instead of liability, they are deflecting to "doesn't make sense" to cover up for one another. 6) "I see why Kaylee hung up the phone" excuse me? you are implying that a staff member should hang up the phone on a customer? (She said this because she believes that I was cutting her off although I believe I was having a conversation with her but Brittany Wells refuses to check herself when she cuts me off lol? Very one sided....) 7) "I am very anal about my staff leaving notes, they would've left a note" she is referring to when my mother came in for a walk in appointment to resolve the issue and she is claiming that if my mother did come in for a walk in then her staff would've absolutely noted it in her system (basically she wants to say that this event isn't true because her staff didn't leave a note which makes it in her eyes that it did not happen lol?) which I replied to and said, "hey it could be possible that your staff didn't actually leave the note, you can check the cameras" she said she isn't going to look through the cameras but she rather asks the employee. Sure. I told her I don't want no employee saying otherwise which is why I asked to check the cameras. In conclusion, most of the phone call was a lot of "sounds like", I don't appreciate this and that", "there is nothing to be done since you're already taken it up to corporate and left me a review" well why waste my time if you absolutely got no solution? This phone call was for her to give me a solution to my problem lol...this review isn't even half of the problem. No professional agent should make any unprofessional comments like that. No professional agent is supposed to let their emotions and ego get in the way of a resolution. At the end, it is about customer satisfaction not about how the agent feels.

Our agent left without much notice and Brittany's office has been so helpful in her time servicing…read moreour insurance! We appreciate their promptness and willingness to help!