I bought a Groupon and when I called to redeem I was immediately told there was a $30-40 up charge…read morebased on my vehicle (midsize suv). Then when I arrived I was told there'd be another up charge for pet hair. In total I paid almost 200 so the Groupon is misleading IMO and all they did was vacuum the car and put tire shine on the wheels. As for quality of the service? There's still dirt all over my doors, they don't dress or shine the dash/doors, they didn't even clean the interior of my tailgate, and the ketchup on seatbelt? Still there.

I got a deal on Groupon for interior, exterior detailing and headlight restoration and would…read moredefinitively come back. All those services cost $146 total, usually just one service comes out to that total. The start were so kind and easy to work with. Thank you!

ORIGINAL 6/23/26: Behind our backs, they were planning to keep our truck instead of sending it back…read moreto Ford credit as promised, as it was a lease return. They insisted it wasn't worth what we wanted for it, and that they did not want the truck, but... they convinced us to leave it with them, even though it belonged to us for another month, and ended up planning to sell it for more than we were asking for it - without telling us, or should I say, very purposely omitting that information. They took the time to photograph, detail, and list the truck for sale on their website at a substantial gain of over $7000 while we accepted a lesser trim package than what we went there for. Hence why they omitted their actual plan. I reached out to the salesman that we worked with, and the general manager, and I was responded to by a different sales manager, who we didn't deal with nor reach out to. He offered a very alarming explanation, that created further suspicions. He offered to send proof they sent the truck back to Ford Credit, and then became completely unresponsive to several attempts to contact them. I reached out multiple times to several people within the dealership to no avail. My advice - stay away from these people. And to the dealership: I'm not done, and I hope you get exactly what you deserve--and with that, a sincere f*ck you. UPDATE 7/27/26: We're honestly amazed that Roseville Midway Ford thinks complete silence is an acceptable way to treat customers. We've reached out repeatedly and have been ignored every single time. Apparently, accountability ends the moment they have your business. Instead of addressing legitimate concerns, they've chosen to hide behind unanswered messages hoping we'll eventually give up. Their refusal to respond says more than any excuse ever could. If this is how they treat customers after the sale, imagine how they'll treat you when something goes wrong. We'll continue sharing our experience, so others know exactly what to expect: a dealership that's quick to make promises and even quicker to disappear when it's time to stand behind them. Shame on all of you. You'd think a group of grown men would have at least the collective backbone to own the consequences of the shady business deals they knowingly created. Mark Bjorness is the Sales Manager that talked us into the whole deal. Tom Kulick is the Sales Manager that emailed us back one time only, though we never dealt with him during the transaction. John Tichenor is the General Manager who has been attached to all correspondence and has not reached out one time. What an impressive collection of cowardice. All these grown men in one organization, and not one ounce of accountability amongst them. Just lovely. Congrats. Best part - these arrogant blowhards listed the truck for sale again. Further proving their ideocracy in thinking we aren't paying attention. AND...they are blocking, deleting, and boosting reviews where they can. LOL.

I did a negative review on Google reviews about the sales experience at Roseville Midway Ford when…read morewe bought my wife's new 2025 Ford Bronco. This review is now about simply trying to set up a service appointment for my vehicle's first oil change and maintenance there. Today is a Tuesday, and I first tried to get my tasks done through their online appointment service but I wasn't able to get the exact service I was looking for and I didn't want to pay for something I didn't want. So... I did an online chat with a bot, and it said it would contact someone who could help me and that person would call me back. No response. So.... After more than two hours passed I tried calling the number for their Service Department (listed on their website). The phone rang for over a minute with nobody picking up and no message. So... I called their Sales Department (listed on their website). Again, the phone rang for over a minute with nobody picking up and no message. So... Using the email address they provided online I sent them an email, spelling out exactly what I wanted them to do. After over an hour there is still no response to that email. It's the middle of the day, it's a Tuesday, it's not a holiday - and there is still no response in any form, no way to leave a message, and my opinion of their customer service could not be much lower. I don't understand this at all. I have no personal axe to grind with anyone there, and I actually liked the salesman we bought the Bronco from that day, but considering almost everything after we decided to buy the vehicle I can definitely guarantee that when I buy my next truck (it'll likely be a diesel F-250) I'll be happy to buy it almost anywhere other than Roseville Midway Ford.

Salesman offered me a certain amount of $$ for selling my vehicle; promising me a check will be…read moreprocessed in a couple of days after completion of paperwork. This was when he was made aware that I had no plans for trading in for a new vehicle. I came back the very next day with title in hand, ready to start the paperwork, only to discover that a trade-in was the ONLY option. It was a complete waste of my time, and very shady of their salesman and manager. Especially around the time of the holidays-- whatever happened to integrity???

I brought my 2014 Chevrolet Traverse in to have some work done on an airbag recall. Shortly after I…read morehad the work done the airbag light came back on, so I brought it back and ended up paying $400+ dollars to have it fixed. Five months later the airbag light came on again. I called them to look at it again and they wanted to charge me another $230 just to diagnose the problem. Instead, I brought it to a different auto shop, and they said the Carfax report doesn't show recall work was done on my vehicle. I will never do business there again and neither will any of my friends and family. Terrible customer service.

DO NOT BUY from Walser. Sold me a seven-year-old truck for…read morenearly 30k that had the original battery. That lasted less than 90 days. Dealership had zero interest when the truck left me stranded. Battery was clearly marked. PROFIT over People. Steve and Rob the Managers could only blame the buyer.

***Pulled a bait and switch to get me on their lot. I was interested in a 27k used truck they had…read morethere one day. Talked with them including the manager Joey about my trade in. Cleaned it up, texted back and forth with them the next morning with details of my trade in. I get there and find the truck on my own it looks nice so I look for a salesman to ask for a test drive. He tells me, "Oh that's sold to some people flying in from OK. this morning." REALLY? talk about a bait and switch!! The manager tells me, "there must have been some gap in our communication but we have other similar trucks you could look at." The people walk in the door with suitcases from OK. while I'm standing there. They sold this to these people days ago with at least a down payment obviously.

Drove in today w/o an appointment with a nail in a tire. They were quite busy judging by the full…read moreparking lot. They had our vehicle finished in two hours! Wow! Fantastic service!

I took my car into the dealer twice and they were unable to figure out what was wrong with it. It…read morewas an intermittent problem, which i know can be hard to diagnose. Larsen Motors was recommend to me from a mechanic at I different shop (which did not work on my type of car). I didn't have a lot of faith they would be able to fix it, considering the dealer couldn't figure it out. But Larsen Motors took the time, diagnosed the problem and fixed the issue. Throughout the process, they were friendly and took the time to listen to me, two more things i didn't get from the dealer. I had a great experience with Larsen Motors and would definitely recommend it to others.

Great with the sale, However try and get any help after the sale. Worst after service ever!! Called…read morefor info on a warranty malfunction and got zero assistance or interest in helping. With all the Chevy dealers out there, Highly recommend going elsewhere. They can't all be this callous after the sale

after I left from a oil change my car started leaking oil they did not screw in the…read more overheating from no antifreeze. They somehow loosen one of the hoses.

Victory's service was professional, comprehensive and timely. I encountered repair service coughed…read morein the highest quality, along with their customer service of the highest stature. Victory's tire has great value, because they will keep your car running great!

I sought out Jiffy Lube after I figured I should go get an oil change, since it had been almost…read more6,000 miles since my last one. Lucky for me - I called ahead and found out that a) there was no line, and b) they were doing a $12 off any oil change that day. By the time I arrived, paid for, and got my car back, I believe it had been no more than 20 minutes. It was the experience I was exactly looking for! The lobby was pretty small, with only a handful of chairs for customers to sit at. They do offer coffee, water, and I believe tea products for folks who want/need it while they were waiting. I would just keep in mind that the price for the oil change will likely be an extra $5 than advertised because of the oil filter change. Other pros: they offer free topping off of oil and other engine fluids between oil changes at Jiffy Lube, they are quick, friendly employees, and go through all of the inspections of the oil change with you at your car. They also vacuum out the interior of your car and wash your windows. I got more than I anticipated going here! Highly recommend.

Jiffly Lube is normally my go to spot. It's quick, easy, and normally fairly cheap. At this…read morelocation, they make you get out before you drive in. While I was waiting, they came in to tell me my air filter needed to be changed. I declined, since I was in a rush. When I got my car back, all of the paperwork in the glovebox was on my seat and the the glove box was stuck wide open. I asked them to fix it and after that it was still iffy. I had to try to fix it by myself and it is still broken. Not to mention, the paper was still everywhere. Unfortunately, I cannot reccommend. Jiffy Lube? More like Jiffy Noob!