Called Luis to get some work done for me while I'm out of town and could do it my self oh m G he…read moregoes the extra mile to get things done he literally drove 40minutes twice to get my packet from the post office got me my plate and title with called me right away got my stuff to me I couldn't ask for better service ..

Amazing service!! I didn't even know this type of service existed. Luis provided great…read morecommunication, and got a title printed and delivered to me at work within a few hours. I never even had to leave work!

Highly recommend Fabby's titles to anyone and everyone. She is very transparent and works quick and…read morealso is friendly

My experience has been exceptional. No waiting-friendly-fast to emails. They took the pragmatic…read moreapproach while waiting for a second party & started the transfer so when they arrived it only took a few minutes.

They saved me a whole trip to the DMV! I got in early to…read morehelp get a new registration for my car and even though it ended up being more complicated than I expected the ladies behind the counter were ready to help me! I brought all my paperwork and after 10 minutes I was on my way! Faster than I expected that's for sure! Thank you again for all of your Help!

Jimena is amazing, doesn't play games after getting paid like others that will take their sweet…read moretime since they got paid already. Almost everyone does that these days especially lawyers. Jimena is one in a million, and she doesn't have one ounce of laziness. I use her for both my RV and auto business Avery's Autos. Jimena is lightning fast. Jimena has superpowers if you ask me. I overnighted a title that needed to be transferred into my customers name so our dealership could get funded and the very next day she sent me a copy of the title done and overnighted back to me what I needed. I used her over a dozen times and never a problem. Jimena is very transparent and responsive when I need her to the point that I get a reply in 30 seconds. I also love that when I send her a customer that she takes excellent care of them. There are not enough words to say how great she is. Jimena also is honest to tell me that it cost less than expected.

Be aware of this company. They transferred everything out of our name and transferred to someone…read moreelse. They are avoiding police by claiming Jimena Mendoza is busy or on vacation. This has been on going for months and months. If you have been through the same or similar situation please contact us. We have an open investigation with the police department and can put you in contact with detectives. Also be aware they are in the process of changing the Buisness name. xxxkatiejuarexxxx@gmail.com or please message us here!!!!

I was past you to get my drivers license updated and had to go to the main branch so I wouldn't…read morehave to wait weeks for an appointment. I booked this appointment online and gathered all my paperwork according to what the website said. It was almost an hour and a half drive to get there, but when I arrive, there was still plenty of parking in the lot. One of the first things you notice walking in is the amount of security in the building. There are a lot of guards who were all friendly and helpful. When I entered, they directed me to the line for appointments and then I was directed through another doorway because I was there for my drivers license renewal. I was able to walk right up to a window and get taken care of. Apparently everything that says on the website for the paperwork I needed wasn't accurate based on what I needed in house. I ended up with several items I didn't need and I needed one more proof of identity. They asked if I owned a vehicle and if I had the registration on it. I acknowledge that and offered to go out to my vehicle to grab the paperwork. The woman told me that wasn't necessary and looked everything up online and told me she was able to verify me from there. I was sent into the waiting room with my number and found a seat easily. I was only there for a few minutes when my number was called. I went in the back room and into the window. I was directed too. When I handed her my paperwork, she took a look and said I was missing a second form of identification. I ended up going through a very long explanation about what I had gone through out front and the fact that the woman told me she had verified it and I would be good. Eventually, I must've said the right thing because she did something and then said I was all set. While I was a little flustered by this, the woman was very friendly and understanding. She also realized I was past due for the license plates on my vehicle. Apparently that paperwork went to my old address and never got forwarded to me. She was able to take care of both the registration and the license for me and I was very grateful. After I paid, I went and sat in the waiting room again and waited for them to call me with my updated drivers license. I went out to the parking lot and put the sticker on my license plate so I would be legal again, and I was on my way. This was one of the fastest experiences I have had at a DMV and I actually spent less money than I thought I would. While this was quite a long drive for me, I was glad that I could get it taken care of quickly and efficiently. I had heard from other people that the wait times here could be quite long so I was pleasantly surprised.

Today, I was in the lobby when I witnessed two DMV employees treat a Hispanic gentleman with clear…read moreprejudice while he calmly tried to present his immigration documents that allow him to extend his driver's license. I am a white American woman and an attorney, and I immediately noticed the shift in their energy when I later approached the same clerk. I was treated with respect, even though I was less polite, while that man was aggressively escorted out of the building by security. The gentleman was correct when he told them they were required to verify his eligibility through the SAVE system. As an attorney, I can confirm that SAVE is the proper tool in these cases, but many DMV employees appear unwilling to do the extra work. This is unacceptable. DMV staff should not pick and choose who is treated like a human being based on race or immigration status. If the gentleman who was mistreated happens to see this, please know there are witnesses who saw what happened

You have to set an appointment online to be able to do anything at this DMV. For whatever reason…read morethey send you a text to your phone and you have to verify it's you while booking the appointment. It was not working for me and I had to use my sisters phone. So keep that in mind. When you arrive you use a kiosk to sign in and wait for your number to be called. Theres a large tv that keeps track of the numbers that have been and are being called. The waiting area is huge and has a lot of seating. One thing I didn't like was theres no directions to the stations once your number is called. I had no idea I needed to go to the back past the sliding doors. I waited 10-15 before my number was called.

Terrible location. Terrible service…read more I had an appointment canceled while in the bathroom before my actual appointment time. The clerk was not helpful. I had to wait in line to get a new appointment. This is a bad location in a bad area. Be careful here...

This place is great!!! Fast service, friendly staff ,small fees for services but well worth it…read more Very knowledgeable staff. Ta nisha helped me. She was patient, kind, knowledgeable, very courteous. She even offered to get me a chair while I was standing at the counter, since I use a cane and am not a spring chicken. They handle handicapped parking permits, titles, registrations.... Highly recommend this place!!!!!

They were very patient and helpful both times I was in there! We had a complicated situation and it…read morewas straightened out and they were a big help. Very convenient too, you pay a bit more but it's definitely worth it not having to wait.

Very disappointing experience at the West Oaks Mall DMV. Unfortunately, this is not my first…read morenegative experience at this location; the customer service has consistently been poor. I came to assist someone as a translator for his appointment. The employee at desk 34 asked for his immigration documents (without being specific about what was needed), and he mistakenly thought he did not have them. We started to leave, but before exiting through the automatic doors, he realized he had his work permit and immediately returned to provide it. The employee stated that she had already closed the appointment and had the next customer waiting. I understood the schedule, but I politely asked if she could see him after the next customer since the appointment had taken less than a minute. Instead of showing understanding or attempting to find a solution, she refused in a dismissive manner. I then spoke with the manager, who stated they had 70 other customers waiting. I acknowledged that, but explained that this situation could have been resolved quickly if they were willing to assist. People who work directly with the public should have strong customer service skills, including patience, professionalism, and the willingness to help when possible. Unfortunately, both the employee at desk 34 and the manager made me feel that they lacked these qualities. As public employees, their salaries are paid by taxpayers, and citizens deserve to receive respectful and professional service in return. Someone who treats the public poorly does not represent the level of service that taxpayers deserve. I hope this interaction is reviewed and that appropriate feedback or corrective action is considered. Customers deserve to be treated with respect and courtesy.

I've always had a great and speedy service here but Debra was awesome and made me feel relaxed on…read morethis visit. I made an appointment for 12:45 and checked in 15mins before my appointment and sat down for maybe 5 minutes before my number was called. I brought with me so many paperwork and documents to renew my driver's license and Debra said hold on you may not need all of it which took a heavy load of my shoulders. After a few questions about my mental state, if I've had a seizure moment and voters choose. It was than time to take a photo for my new license and $69 payment. Debra was able to get me out around 1:05. It would have been sooner but I was just talking to her about how in New York you would be in the DMV for at least 4 to 6 hours before I left 10 plus years ago. Thank you thank you thank you Debra for an easy none stress experience.

Very quick wait time. Served by a ms kasem. Very unhelpful and rude, rushed me through my entire…read moresession and didn't help me resolve my issue at all

So some good and some bad here. Easy to make an online appointment, which does VERY much make…read morethings faster than just walking into the office. However, it is still a hefty wait regardless, with my most recent appointment wait being a bit over an hour and fifteen minutes. It may also depend on what type of activity you wish to do while you're here. I do very much like the screens that show you were you are on the wait list. Your number will not appear until you are about 10 or less on the list, but it is nice to see some movement when you do get on the board. The staff does move things quickly and is very knowledgable. Once we were back to a desk it only took about twenty minutes to process both my husband and I for our new licenses with address updates. Overall: B- Takes quite some time, even with an appointment. Knowledgable staff helps move things once you do get called.