I was past you to get my drivers license updated and had to go to the main branch so I wouldn't…read morehave to wait weeks for an appointment. I booked this appointment online and gathered all my paperwork according to what the website said. It was almost an hour and a half drive to get there, but when I arrive, there was still plenty of parking in the lot. One of the first things you notice walking in is the amount of security in the building. There are a lot of guards who were all friendly and helpful. When I entered, they directed me to the line for appointments and then I was directed through another doorway because I was there for my drivers license renewal. I was able to walk right up to a window and get taken care of. Apparently everything that says on the website for the paperwork I needed wasn't accurate based on what I needed in house. I ended up with several items I didn't need and I needed one more proof of identity. They asked if I owned a vehicle and if I had the registration on it. I acknowledge that and offered to go out to my vehicle to grab the paperwork. The woman told me that wasn't necessary and looked everything up online and told me she was able to verify me from there. I was sent into the waiting room with my number and found a seat easily. I was only there for a few minutes when my number was called. I went in the back room and into the window. I was directed too. When I handed her my paperwork, she took a look and said I was missing a second form of identification. I ended up going through a very long explanation about what I had gone through out front and the fact that the woman told me she had verified it and I would be good. Eventually, I must've said the right thing because she did something and then said I was all set. While I was a little flustered by this, the woman was very friendly and understanding. She also realized I was past due for the license plates on my vehicle. Apparently that paperwork went to my old address and never got forwarded to me. She was able to take care of both the registration and the license for me and I was very grateful. After I paid, I went and sat in the waiting room again and waited for them to call me with my updated drivers license. I went out to the parking lot and put the sticker on my license plate so I would be legal again, and I was on my way. This was one of the fastest experiences I have had at a DMV and I actually spent less money than I thought I would. While this was quite a long drive for me, I was glad that I could get it taken care of quickly and efficiently. I had heard from other people that the wait times here could be quite long so I was pleasantly surprised.

Today, I was in the lobby when I witnessed two DMV employees treat a Hispanic gentleman with clear…read moreprejudice while he calmly tried to present his immigration documents that allow him to extend his driver's license. I am a white American woman and an attorney, and I immediately noticed the shift in their energy when I later approached the same clerk. I was treated with respect, even though I was less polite, while that man was aggressively escorted out of the building by security. The gentleman was correct when he told them they were required to verify his eligibility through the SAVE system. As an attorney, I can confirm that SAVE is the proper tool in these cases, but many DMV employees appear unwilling to do the extra work. This is unacceptable. DMV staff should not pick and choose who is treated like a human being based on race or immigration status. If the gentleman who was mistreated happens to see this, please know there are witnesses who saw what happened

Called Luis to get some work done for me while I'm out of town and could do it my self oh m G he…read moregoes the extra mile to get things done he literally drove 40minutes twice to get my packet from the post office got me my plate and title with called me right away got my stuff to me I couldn't ask for better service ..

Amazing service!! I didn't even know this type of service existed. Luis provided great…read morecommunication, and got a title printed and delivered to me at work within a few hours. I never even had to leave work!

Ok I had a frustrating experience at the DMV, where I was getting the runaround from an…read moreinexperienced new employee. Despite making an appointment and flying in specifically to take care of a vehicle I purchased in Florida (where I live most of the year), the DMV gave me a hard time and told me to come back some other time - it was a total nightmare. Luckily, I found Mildred at JDK Title Services. She handled everything instantly and professionally, making the process quick and hassle-free. I highly recommend going to JDK and paying a couple of extra dollars to avoid dealing with all the DMV headaches!:)

From the owner: We provide tag and title services for all types of motor vehicles such as cars, trucks,…read moremotorcycles, mobile homes, boats, jet ski, and more. If you don't have time to go to the DMV, I´ll go for you! Brindamos servicios de placas y título para todo tipo de vehículos motorizados, como automóviles, camiones, motocicletas, casas móviles, botes, motos acuáticas y más. Si no tienes tiempo para ir al DMV, ¡Yo voy por ti!

Jimena is amazing, doesn't play games after getting paid like others that will take their sweet…read moretime since they got paid already. Almost everyone does that these days especially lawyers. Jimena is one in a million, and she doesn't have one ounce of laziness. I use her for both my RV and auto business Avery's Autos. Jimena is lightning fast. Jimena has superpowers if you ask me. I overnighted a title that needed to be transferred into my customers name so our dealership could get funded and the very next day she sent me a copy of the title done and overnighted back to me what I needed. I used her over a dozen times and never a problem. Jimena is very transparent and responsive when I need her to the point that I get a reply in 30 seconds. I also love that when I send her a customer that she takes excellent care of them. There are not enough words to say how great she is. Jimena also is honest to tell me that it cost less than expected.

Be aware of this company. They transferred everything out of our name and transferred to someone…read moreelse. They are avoiding police by claiming Jimena Mendoza is busy or on vacation. This has been on going for months and months. If you have been through the same or similar situation please contact us. We have an open investigation with the police department and can put you in contact with detectives. Also be aware they are in the process of changing the Buisness name. xxxkatiejuarexxxx@gmail.com or please message us here!!!!

When I ordered my tag online but didn't get the personalized tag I requested, I had to make an…read moreappointment online for an in person tag service. I was a bit reluctant to come to the West Oaks office but it was the most convenient location for me. When you get there they have an outer holding area and call you into the checkpoint line based on your appointment times. Checkpoint line includes verification of your appointment for the correct date and time, temperature taking and hand sanitization before you enter the general lobby. After this procedure, you enter the general lobby where chairs are taped for social distancing. You watch screens for your number and when it comes up on the screen telling you which window to approach (AND you get a text on your phone telling you to go to the same window) you proceed to the window. It's very easy! The woman who served me was very helpful, positive and made appropriate suggestions. She was a doll!! I would definitely recommend this office for convenient helpful and courteous tag, tax, and license services!

Very disappointing experience at the West Oaks Mall DMV. Unfortunately, this is not my first…read morenegative experience at this location; the customer service has consistently been poor. I came to assist someone as a translator for his appointment. The employee at desk 34 asked for his immigration documents (without being specific about what was needed), and he mistakenly thought he did not have them. We started to leave, but before exiting through the automatic doors, he realized he had his work permit and immediately returned to provide it. The employee stated that she had already closed the appointment and had the next customer waiting. I understood the schedule, but I politely asked if she could see him after the next customer since the appointment had taken less than a minute. Instead of showing understanding or attempting to find a solution, she refused in a dismissive manner. I then spoke with the manager, who stated they had 70 other customers waiting. I acknowledged that, but explained that this situation could have been resolved quickly if they were willing to assist. People who work directly with the public should have strong customer service skills, including patience, professionalism, and the willingness to help when possible. Unfortunately, both the employee at desk 34 and the manager made me feel that they lacked these qualities. As public employees, their salaries are paid by taxpayers, and citizens deserve to receive respectful and professional service in return. Someone who treats the public poorly does not represent the level of service that taxpayers deserve. I hope this interaction is reviewed and that appropriate feedback or corrective action is considered. Customers deserve to be treated with respect and courtesy.

Came in for car registration renewal signed in on the computer. Service was good fast. Received a…read moretext on even a few minutes after I signed in was called up to the service desk. The people service are great values. Great no issues had all my documentation was able to get my registration and no time paid. I was out the door. The value is good similar to other location but this one is local to us.

This especially convenient private tag office is open on Saturday and can print titles on the fly…read moreand worth considering even though they're often super busy and parking here can be hair raising. ...good luck with the tag office only taking appointments these days, been there, done that. At least as of now here, they're taking online appointments and walk-ins. Been coming here for years and years and while customer service's hit or miss though usually good, it's almost always better than the proper Volusia County Tag and Title office over on Enterprise. Or err, at least they seem to give you less of a hard time or buggery with the title work.