We hired this company in July 2024 to install some carpet in our downstairs basement and clean all…read morecarpet on the main level. The carpet installation went well; however, they left the carpet on the main level smelling like urine. It was so bad we had to open windows and doors to air out the house while we finished renovating the home. I called them shortly after to advise them of what happened, to which they apologized for and said they would have someone come back out to reclean and get the smell out. I heard nothing back, so I called again a couple weeks later. Got the same response, that someone would come out to clean the home again. I heard nothing back again. I called in September and in October to check on the status, only to be ignored. I called back in January and spoke with a manager, who immediately scheduled the cleaning appointment for me. Two days before the cleaning, we got a call canceling our appointment, stating that their van was down for maintenance. We rescheduled for two weeks later, only to get yet another call only an hour before our appointment saying that their van was still down. They offered no rescheduling option on that phone call. I ended up hiring another company that day to come out and clean, making us pay double for a carpet cleaning at this point. I called this business back to let them know I found someone else, but got no answer, instead going to voicemail. I tried again a bit later, and then even later, getting the same result each time. I started getting suspicious, so I called them using another phone and they immediately picked up. I attempted to reach out to the owner, Tim, with an explanation of what had occurred and asked him to help rectify this situation, so that I wouldn't have to get to the point of leaving a bad review, but I got no response. I waited 3 weeks and then resent the email to him, asking for a response as soon as he was able to, but I have still yet to get a response. This company is extremely unprofessional, and the customer service is abhorrent. Please consider other companies instead of this one so nothing like this happens to you.

We have worked with Carpet Specialists and Scott several times for our flooring needs. His…read moreemployees always arrive when promised, are very professional, and do a great job. Jeff just finished the tiling of our bathroom floors and bathtub/shower and did an amazing job! His attention to detail was outstanding.