I was just at this store and met a nice man named James in the jewelry department. He was very nice and polite. I was shocked at how nice the store looked. I was telling him how my local store in California didn't look that nice. I wish I had more time to look again but I saw it on the mall and it was one of my favorite stores I had to stop in to see how different an Alabama JCPENNEY'S is to a California one. I bought a few things, if I had more time I would have bought more. Great customer service read more

me and my daughter are trying to check out at JCPenney's to go to one register no one's there so then we go up to the ladies behind the jewelry counter. They tell us that the lady by the clothing closed her register for us to go to cosmetics and check out we go to cosmetics we told no you can't check out here. You have to go to the other side of the store by the restaurants to check out, how are they still in business? read more

Horrible rude person in ladies dresses. Super cocky and never learned basic customer service. But on a brighter note, our day was saved by a wonderful lady who listened to us and even recommended a great place for dinner. Avoid this place until they train the help better. read more

This location suffers from the same problems I've seen at other JCPenneys. It's overall drab and sad, with poor selection, and though there must be a fair number of people working there, I certainly didn't get any help. The juniors' department seemed to consist of denim, winter coats, and clearance, and like the rest of the store, was an absolute disaster. They had some great sales on jeans ($15 a pair and buy one, get one for a penny), but the stacks weren't remotely organized by size and despite signs advertising boot cut, almost everything was skinny. I found sizes up to 9, and then they seemed to skip to 19 -- being somewhere in the middle, I was pretty much out of luck. The belt section in accessories suffered from similar disorganization, making it almost impossible to systematically look for anything. I get that customers aren't exactly tidy, but geez. I had to look around pretty extensively for a fitting room, and the ones I found were incredibly beat up and had not been cleared anytime recently. I returned to try something else on about 2 hours after my initial visit (everything still left as it was), and while I was in my room, a couple of employees came in and were tsking about the mess and how disrespectful it was. Look ladies, I didn't start this mess, but clearly y'all don't attend these rooms on any regular basis, so I'm not going to swim against the tide here when it's clearly a lost cause. Also, I absolutely HATE the way Penney's sets up their registers, in a complete circle. Other customers inevitably fail to understand that there is ONE line, in ONE place, for ALL the registers (by the sign that says "Line starts here," sigh). Just today, an older couple walked right up to me, asked if I was in line, and when I said yes, it starts here, they promptly went over to stand behind a customer at another register. Again, I understand that the store can't control its customers, but the fundamental setup here is working against them. Finally, other than the cashier, my only interaction with an employee was when I was browsing and someone from the salon came up to me to offer me a 15% off coupon. Which was a disappointment, since for one tiny moment I thought someone actually cared and wanted to help me. No one was in the fitting room, no one was on the floor, and other than the complainers in the fitting rooms on my second visit, no one seemed to be making even the smallest of efforts to tidy the store or help customers. So now that I've been, I remember why I didn't go sooner, and why I won't be back. read more

I went back into this JCPenney again today for the first time since I wrote my review. The place has gotten even grubbier. The dressing rooms are a disaster, dirty, the doors don't close properly, the locks don't work. The place is still a confusing mish-mash of misplaced goods. The employees seem unhappy. In JCP's defense, I've been to their other stores up and down the east coast. None are as shabby as ours. Is it poor management? Company neglect? Or maybe a combination of both? I know they did some upgrades in this store last year, but it doesn't appear that they even touched the dressing rooms or bathroom. Kmart experience at Macy's pricing. I'll go somewhere else to shop, thank you. read more

JCPenneys Hair Salon: Do NOT go to the Tuscaloosa university mall JCPenney Hair Salon. My husband went and specifically asked if anyone was capable of doing a bald fade with a hard part haircut. One hairdresser indicated yes, that she does them all the time. I left to shop around while my husband got his haircut only to return to find a complete hack job. My husbands fade was uneven all the way around. The fade was almost to the base of his head. The length on time was choppy and not blended. I couldn't believe how bad it was. The hairstylist stepped away to check out another customer and then proceeded with another customer for hair products. She was gone almost 10 minutes. I refused to allow this hairstylist to finish my husbands hair and said we were extremely dissatisfied and was going to need to find another place to fix what she had done. They still charged us full price! We left and went to Supercuts where Richard was able to assist and fix the cut 100%. No apology was offered at the time of leaving nor was a discount in service for dissatisfaction. read more

Appliance sales are wonderful. They know the products, they're friendly, and helpful. The problem is the delivery company. Delivery company has been calling the wrong number, not the number on the invoice. So now I need to schedule my refrigerator delivery. I had ordered a dresser online from Penneys on April 2, 2017. After 2 months of phone calls and getting the run around, they admitted it was lost by the delivery company. The order for the dresser was cancelled and now I'm cancelling the refrigerator. HomeDepo has the referigerator for the same price, the 5 years warranty is $10 more. I'm going to HomeDepo. read more

If you need glasses of any kind, go somewhere else! I got a pair of glass, for $375.00, and in 4 short months, the transitional lens began peeling off. I went back there to get them repaired. I even bought the extended warranty on them because of the type of work I do. I was told by the woman there that one, they would have to send them off, be without them for up to 3 weeks, and 2; there would be a pro-rate charge on them for the amount of months I already had them! I ended up walking out after asking her about the so called pro rate charges they supposedly wanted. I maybe should have contacted someone with a higher power. Well, now, after 4 years, teh glasses are total junk ($375.00 worth), can't see thru them at all. Take note, that I had a pair of basic reading glasses from wal-mart that are over 10 years old ($10.00), and am wearing them now as I type. I also have a pair that I got from vision express that are over 17 years old, with transitional lenses (wore them everyday for 10 years), then had to go to more magnification, and bi-focals. I work as an automotive technician, so alot of things can happen to my glasses as far as scratches and breakage. I even purchased the impact resistant lenses. I could have dealt with the supposedly 3 week turn around, which made no sense to me, since I received my glasses in less than a week to begin with, but the supposedly pro-rate charges is just ridiculous! They give you a full year standard warranty (WHAT GOOD IS THAT??????!!!!!), THEN YOU PURCHASE THE HIGH PRICE EXTENDED WARRANTY AND THEY STILL WANT MORE??????!!!!!!!!! Just go somewhere else, the palce is horrible in my book for handling this situation all wrong. I heard that Schaeffers was good. I ended up purchasing my own thru eyes express, online. I haven't gotten them yet, so I don't know how this will turn out. I heard the personnel there was kinda bad to some, but I work a guy that said they were great. The online customer manager even called me to confirm, and advised me to go to the store when I get them to have them adjusted if need to. JCPenny's optical department is a joke, just go somewhere else read more