WARNING!! BIASED, DISCRIMINATORY & BULLYING BEHAVIOR! DO NOT SPEND YOUR HARD-EARNED MONEY THERE! Jewelry counter. My son has a learning disability and can be a little slow at understanding things, sometimes needing further direction. Wanted to buy himself a chain with the money he saved up and wanted to do it himself. I stayed on the phone with him while he did. The jewelry woman was so incredibly rude towards him, that I actually thought it was a joke. She dismissed his questions, audibly huffing at him, belittling him, embarrassing him and then preceded to tell him he was being rude! He explained that was not his intention and that he just didn't understand the process. At this point, the floor manager comes over and instead of seeing what the problem might have been, she too started verbally attacked my son!! (AGAIIN, ALL THIS IS WHILE I'M ON THE PHONE LISTENING IN!!) I can't even believe this happened! My poor son left in tears without a chain. He was too ashamed to purchase anything because of the way he was made to feel there. Please think twice before supporting a store that discriminates against the intellectually disabled. read more

The store had a great sale on NFL jerseys which I was able to take advantage of. This place is incredible and I recommend to everyone.

I love JC Penny its bright and roomy inside while shopping, updated selections ,its the only place you actually have somewhat of a curtain selection. I do have to say not many employees noticed but what ever it takes to keep stores open and available and not JUST online. read more

No value, no selection..the only good was the sales associate... My sister in-law gave me Liz Claiborne sweaters for Christmas, but they were too big, the store was whipped clean.. I had no receipt and she paid cash.. One of the sweaters was $52 & $22 They would only give me back .58 & .89 cents are they kidding.. what a joke.. I will never shop at JCPenny again and I do not recommend any one to shop there... read more

Just got photos done in the portraits department and I just want to say it was absolutely amazing! Shout out to Lindy for making the experience so much fun and unforgettable! I recommend her to the fullest. So much personality! read more

Hi I bought a queen size bed so I also got the warranty on the mat and box spring . Well after about 3 to 4 years I got a big sink hole in it right in middle sent pictures pictures of tags every thing they ask for. Well they told me you have to purchase the bed and if we think under warranty we will refund . I said it says nothing like that in the warranty but I ended up getting no new mattress from them they won't honor the warranty so don't waste your money . From Debra c read more

Went in for a trim... specifically identified what I didn't like about my hair. It was layers growing out in the back and towards the front giving a "bob" look with longer layers. I needed it cleaned up. When Amanda commented I had "thin" hair I was worried. In 53 years I've always heard "you have a lot of hair, very thick"... Thin was NEVER an adjective for my hair. She quickly tried to identify a difference between thin and course... As she chopped away and suggested she shear the edges so the cut line would blend better (first time for that for me) I was leary. End result... HATED IT... then again having to "pay" for it to be dried is ridiculous for me. If you can't evaluate the job you did with wet hair then DON'T charge people to COMPLETE your job. I returned a few days later (Haircut on Sunday, traveled Monday for work)... and the policy is to have the person who serviced you try to fix it. Bad Policy... I asked for someone else. Michael attempted to fix it... his comment to me "it does look like 2 hair cuts"... um yes its messed up... as I sat in the chair almost in tears (IT'S MY HAIR!!!!)... He shakenly did his best to repair it. Granted he cut it dry... which it was not in the best condition... I had it in a pony before arriving so it was not falling or styled... but hey let just cut away some more. Returned home... washed and styled myself... . I looked like Carol Brady from 1970. It was horrible... horrrible... horrible. I had to go to another salon to get it repaired End result... my "trim" cost me 4-5 inches of my hair... exactly what I DIDN'T want, 2 trips to JCP and finally to another salon. I now lost a chunck of hair but I don't look like Carol anymore. My bad for going to the Mall Salon. read more

Don't waste your money. I decided to get a balayage style done. I also showed her a picture of exactly what I wanted......What I ended up with was an ORANGE OMBRÉ. My hair is ruined and dead. She RUINED my hair. I hadn't dyed it in over a year and she didn't leave any of my natural color in my hair. There are no blonde streaks, it was just like she dipped the lower half of my head into bleach. The ends are completely lifeless SIX INCHES of it. I started off with silky brown hair and ended up with orange hay hair. So upsetting. I immensely regret going here. Now I have to spend the next year or more growing out this horribly destroyed hair. Is there a negative star rating? read more

JCPenney - Asked for a balayage style, showed a pic of what I wanted...and I got an ORANGE OMBRÉ. My hair is ruined. - Department Stores Near Me - North Attleboro, Massachusetts

Been a customer for many years. The customer service is lacking. Went to the checkout with 2 items. Both were clearly marked on the racks as being on sale but were ringing up full price. The sales clerk was very rude .Didn't bother to check anything out. Left with no merchandise. Took 20 min to get out of the store because of broken escalators. read more

Disclaimer: I dispise department stores, and I avoid them like the plague. Yet, I find myself at Penney's again and again when I'm looking for something out of the ordinary. And the biggest surprise of them all? I find it here! I always get at least one Christmas present here a year. After searching far and wide for living room window treatments? Yup, got 'em here. Desperate search for the perfect patent leather pumps? Penney's had 'em. It's never pretty, the service is mediocre (although the catalog people on the third floor are the expection to the rule), but you can't beat the selection or the price -- especially during the frequent sales. read more

I ordered an item at JCPENNEY.com on December 12. I received all items but one. When I checked the status on the remaining items it said shipped so I waited but nothing by Christmas. It was a Christmas present! I call and am on hold for 15 minutes. They say oh that is out of stock. I was like what???? I was never notified of that!!! Then I am told they have one in Emerald Square but I would have to pick it up AND ask if they would honor my sale price. I contacted them on Twitter and was told @EricaBriggs I apologize if the resolution we have for you is not a convenient one, unfortunately that is the only option available. ^MZ. Very disappointed!! read more

I am updating due to the kitchen experience I had today. I was very surprised at how expensive the items are in there,. I traveled up three floors to see items way over priced. One item we were looking for they had priced at $172. Looked elsewhere, got same item for $99. I know they are in financial straits but they will never get out of them with those prices. read more

I had an appointments at 1:30 at the photo studio. I have been waiting 2 hours so far. The staff are so disorganized, and not time conscious. Big waste of my time. read more

Customer service: dead. Shopped in men's and shoes and junior's... No notice was taken of us whatsoever; no help offered. read more

Love this place!! I get a great hair cut and color for about 30% less than the big salons and my hair turns out just as great!! The stylist are terrific!! They listen to how you would like to have your hair done to deliver perfect results. I also get points towards my JCPenney rewards so it makes it even easier to earn $10 rewards back. read more

Today I returned a t-shirt....I had my bill, but not my credit card. Amanda and her manager ( gerribett..or something like that) took excellent care of me. They provided wonderful customer service, and they are a big reason why I will return to jc penney. This occurred at the emerald square mall in north attleboro. 3 cheers to both ladies! read more

I'm impressed!!! I walked in and they took me right away. The stylist was able to match a perfect color to the rest of my hair in order to cover gray roots. The stylist asked me exactly how I liked my hair and what products I wanted in my hair and gave me the perfect style as I had asked. Terrific price too!! read more

I come here for a quick haircut sometimes and usually ask for Linda who is fabulous! I went yesterday and Linda was unavailable so I saw Nicole. Equally fabulous!!! Very personable and friendly, not just your "normal hairdresser" friendly, she seemed very sincere and friendly. They all asks the stock questions "what are you doing this weekend?" "How many kids do you have?" but Nicole was way more personable than that. Now for the hair. She gave me a wonderful hair cut, just what I asked for! I started talking about my highlights that I had gotten at another place which was not very good. Nicole offered a service (don't remember what it was called) but it took all the brassiness out and lightened my roots and my hair feels silky soft! Oh my she is amazing!!! I highly recommend coming here and asking for either Linda or Nicole. They are truly experienced professional and just the right amount of friendliness, all you can ask for! read more

i have worst experience with their photo shoot .. dont go to this place for your family photos.