I took couple photos and graduation photos here and they turned out amazing. Shoutout to Nadia, she did both of my sessions! All of the staff were very polite. read more

JCPenney Portaits sucks bad quality and over priced. JCPenney as a whole sucks not a great department store to shop at. Prices are overpriced not worth it at all. I do not recommend JCPenney and JCPenney portraits at all. read more

Came with a groupon. Groupon was a good deal but I would have been disappointed if I were paying full price. Our photographer was inexperienced, did not help with posing suggestions, limited interaction, no attempts to get us to laugh or smile. Not what I was expecting from a professional photography session. read more

Jcp Portraits - Photography Stores & Services Near Me - Pineville, North Carolina

I wish I was being dramatic with this review, but unfortunately it was a very bad experience. I had an appointment scheduled for 3:45pm, but when I arrived at 3:35pm I was notified that the appointment would be started after the two families ahead of me were assisted. This was not an issue until I was not communicated with about the amount of time that would take. I didn't get started with my photo session until 4:40pm. There were two photographers, who were running around doing everything at once & the service wasn't great because of this. The photos were not worth the value, I paid $164 after I was given misinformation about the pricing to begin with. I was originally told $190 for all digital photos and 12 prints, but was then told that wasn't correct because the pricing "just" changed. Overall, terrible experience & I would not recommend anyone to go if they're looking for accurate pricing, timing, and great photos. Photographer did not assist with posing and there were issues with the camera. Not sure if she was new or what. read more

Price is good if you use coupon. Do come earlier it takes a while. Some photographers are good. Does not deserve one star they do try.

I have had the WORST experience with JCP Portraits. I made an appointment online a month in advanced, We (my family and I) were thirty minutes early for our appointment so we expected waiting time and then ended up having to wait an hour and thirty minutes for a rushed photographer that didn't take very good quality photos but we settled with not doing the retake and waited an additional hour for them to call us up to view the images and ended up settling with two. We purchased the over one hundred dollars digital album and my job provided 24 Christmas cards. We then were told it would take 24/48 hours max for the email notification with my pictures and no later than December 3rd for my cards. Almost a week later I called questioning any notification a woman on the phone stated she was going to have to call customer service and call me back, I received no call. I waited three more days and called customer service myself and they had a HORRIBLE attitude and said I basically was screwed if I dont receive my email and there was nothing I could do. I called the location back and nothing, they just said they would call customer service again... it is now December 6th and I called customer service Tuesday December 3rd (still no notifications at all) and the man told me sarcastically "Do you know how to properly check your email, let me what you through it because it can be hard for some people" I explained to him I was 25, a former programmer and working for a photography company so my knowledge of computer software and etc isn't average he was completely rude and sarcastic and continued as if he didn't believe me. I demanded to speak to a Supervisor he stated the supervisor couldn't talk to me and it would take 2-3 weeks for a call back or he could put me in a 5+ hour queue or I could let him "push it through" so I agreed to the only choice that seemed like was gonna get me my photos so I gave him the necessary information needed and he hung up on me...so rude. Anyway I received an email stating "The album has been pushed through this can take up to 24 hours to go through. If you still do not get the album please email me back and we can go through the next steps to try and get this album to you. " so again that was the third it is the sixth and nothing I emailed back that next morning and again this afternoon and nothing. This is RIDICULOUS and has RUINED so many planned Christmas gifts/ cards/ and etc. I asked for a refund and got laughed at and received a coupon for $25 off my next purchase...i dont know if anyone is aware of how expensive JCP Portraits are I had a coupon for 60% off from my job and still paid over a hundred dollars for just a digital copy. read more

We had an appointment at 12 pm with 3 kids and left at 3pm the camera didnt work properly and the trash pictures they did take they try to get us to purchase the Manager was rude and condescending. very disappointed read more

I had pictures done in December. The whole experience was terrible. They made us wait for 2 hours with small children. Finally they got us back even though I had an appointment and several people went before us. We have the most inexperienced photographer. I had to pose them. I had to put props in. I didn't get the background I wanted. Even I bottom of the back drop was in the picture. I reordered pictures, the 3 I got and the heads were cut off. I connected JCPENNEY and never got a response. I want action. Chesney@comporium.net read more

don't waste your money and time by going to JCP at this location. we have been going to JCP a few times every year in the past few years. we did get some nice pics from there but not at this studio. we went to this place 3 times. the first two times I can't blame anyone. ,my kids were little and certainly not very cooperative. this time my kids behaved very well and staff there wasn't busy at all. 1) the woman only took 12 pics. I was always told it was supposed to be 15-20 pics. each time I got 15 pics but this time. 2) some pics were almost exactly same poses. why do people need two identical pics? 3) one of pics my husband's eyes were closed. that one was considered as A pic too. 4) the poses were awkward. the woman specifically asked my son to put his hands in his pockets, and that pic was the only one we all looked ok except my his hands. we used to like JCP. now we will have to find another studio to take our family pics. read more