I came here looking for 1 year old portraits for my daughter at a cheap price. The price is cheap, but so is everything else. The biggest problem is that the photographer was also working the front counter and helping customers select pictures after the shoot. Consequently, our session wound up being 45 minutes late - and when you're trying to hit that magical window of a happy 1 year old, 45 minutes of staring at a wall is a long time. By the time we got going, even though the photographer was nice, we were still rushed and baby girl was not happy. The studio felt very creepy and dirty - not very kid friendly. After 15 minutes my daughter was crying and we stopped trying to force it. There was one really great picture, but it was obvious in the rest of the shoot that she wasn't happy. Not to mention by the time we came out of the session to pick our photos, the next customers were ready and waiting, also with a baby. It's worth looking for a different studio. read more

I have been bringing my oldest here for about 6 years, and I have brought my youngest in for her milestone portraits as well. We love all the photographers and have always been really happy with the photo quality. Andrew has taken photos for us numerous times, including our daughter's 1st birthday and cake smash, and he has done a phenomenal job! He is very friendly and always has the best ideas for poses as well as listening to our ideas for pictures. I always try to schedule appointments for weekday mornings, which seem to be not as busy as the weekends. Also if you watch your mail or look online, there are often really good coupons for photos! read more

I did not have a good experience here at all. The photographer did not make any effort to make the kids smile or laugh. He rushed us throughout the session. The photos that we received towards the end were poor quality, blurred, bad angled. I guess my phone camera would have done a better job. read more

I had a wonderful experience here. This morning I packed up my 2.5 month old son and took him to JC Penney's at Dulles Town Center for holiday portraits. Daisy was our photographer, but all of the ladies were very friendly and nice. I expected it to be a madhouse since it's the day before Thanksgiving, but the process was orderly and quick. Daisy really knew what she was doing, and was able to coax smiles out of my very young son. I purchased all of the digital images from the JC Penney session, as well as a dozen prints, and still paid a mere 1/10 of the price (literally) that I paid a local freelance photographer for our newborn photos two months ago. And guess what? The photos from JC Penney are JUST AS GOOD! No question, I will be back. read more

I had a bad experience this year. We went in November so it was pretty busy. The photographer totally rushed through our photo shoot. My 3 year old was acting up and not wanting to sit still for the photos (as 3 year olds do). Instead of giving us a minute to get him together she kept snapping pictures as we fussed at him and while he was moving around. It seemed she was in a hurry and trying to rush us out the door. Eventually I got frustrated and just told her we were done. We had no decent shots and I only purchased 1 print just to have something to show for the money I spent. I am not sure if I will come here again - certainly not around the holidays. read more

I was happy with several of the pictures I ended up with, especially considering the price I paid. The photographer did seem to rush through the shoot, but like I said, I was able to get some decent shots out of my 10 minute session. I think I ended up with 7 sheets of prints plus the session fee for $30. I'd come here again as long as I had a coupon, but don't expect the amazing shots you'll get from a freelance photographer. read more

This is the first time I have ever had to write a bad review for any business. That says a LOT! I was unable to choose zero stars, which is why I had to choose 1 star. The customers have a right to know. I had a great experience the first time I went to get photos done several months ago. This time, the pictures turned out horrible! I spent $100 (only because I had a $50 coupon) only to get a bunch of photos, NONE of which I could use! The quality and the way the pics were taken were unacceptable. I am generally a reasonable person, and tried to work it out with the studio. The person who took my photos said "she saw nothing wrong with them". I'm sorry, but are THEY the ones who will be using these photos for profiles?? I have NEVER heard any business give such a response! She said the most she could offer was for me to come back wearing the SAME CLOTHES and could only pick 1 photo!! The clothes I wore are no longer in my possession (I had borrowed them from a family member who is no longer here and overseas). She suggested that I take it up with customer service, and guess what they said: "Can you have that person ship those dresses back to you?" Absurd! I kindly asked to speak to the supervisor, and she said, "the supervisor stepped away from her desk, but I can have her call you back." Yeah, right! I was waiting to NOT hear back from anyone before I wrote this review. The WORST customer service when it comes to trouble shooting and making customers happy. read more