Prompt, efficient, informative, and pleasant people all around. The pricing seemed reasonable and…read morethey checked everything thoroughly before telling me I needed a new motor for the dishwasher, which is pretty much what I figured. It's just the two of them, so if you call them you know what you're getting.

Very honest! Quick to respond. He could have changed our parts but was very honest that it would…read morenot work for long. I do appreciate no hidden charges also! The price they quoted was the price I paid!

Used Tristan at 3RM several times with mixed results. I hired him after we moved into our new home…read moreand the heater stopped working. I initially called the home warranty who sent a tech out of Eufala. That tech pronounced our heater dead saying it couldn't be fixed and we would have to spend $18k on a new system. We were panicked but decided to call Tristan. Tristan came out on a Friday and determined the gas valve was bad and it was a simple fix and the home warranty tech was trying to rip us off. We were very grateful. We were going in to a holiday weekend so he wasn't sure the parts supply place would be open but we'd talk the next day. Next day came and I hadn't heard anything from Tristan by 10am so I called to see if he was able to get the part. He answered the phone and just says "ARE YOU KIDDING ME?" and hangs up on me. I'm now like WTH. After a few minutes he texts and says he told me he'd be at my place at 10...he never told me anything of the sort. So he arrived with the part and I'm not really happy how I was talked to but I let it go. He replaced the part and I again pay him more than he asked. A few weeks later the heater goes out again. Tristan comes out on Monday and determined the gas valve he had just replaced was bad and needed to be replaced again. He went to parts place and calls me and says they don't have the part and it will be Thursday before they do. Not ideal as outside temperature is like 5°f this week. I texted him asking if it would help if we went to Tulsa to get the part. Takes him forever to respond and when dose he sends me a snarky message that if the part was avaliable in Tulsa he would already gone to get it. Like I was supposed to know that. So Thursday comes and I hear nothing all morning. I don't call as this seems to annoy him in the past. Lunch comes and I texted " do you have any idea when Locke will have our part? " again slow to respond, when I do get a response it's simply "No". Not I will check with them, not I understand your anxious after four days of no central heat and you really need this fixed...nothing. Just "no". So I'm scared to even call Tristan with his attitude in previous calls so I do nothing. My wife on the other hand decides to just call the supply place and see for herself if the part came in. Turns out it had and they had notified Tristan 30 minutes earlier. I guess it would have killed him to call or send a text that just says "it's here". All we wanted was some communication on the status of our repair. That's it! So about 30 minutes later Tristan arrives at our house. I just kept working because I'm convinced by this time the guy can't stand me. He walks up to my wife, puts the part in her hands, and tells her to find someone else to perform our repair. Then he proceeds to chew her out for calling the parts place. Says "I'm a heating and air conditioning professional. " Professional...I would say anything but professional at this point. He leaves and we both plead with him not to do this but his anger and pride are now in the driver's seat. He's gone. The funny part is if he communicated with customers better she never would have needed to call. And look. I get it. To someone like Tristan these repairs are all very routine. But to the customer that hasn't had heat in their whole house in 4 days...it's a big deal. I think Tristan has lost the ability to see things through the eyes of his customer and I doubt that is going to serve him well. He hurt my wife, she's a combat veteran with ptsd and he single handedly put her into a panic attack. All because his ego was crushed due to her little phone call to check on a part when he wouldn't. And me? Well I have my own struggles with anxiety, something Tristan knows me well enough to know but none of that matters in his dealing with my wife and I. Total lack of empathy and it's sad. Can't in good conscience recommend 3rm now. There are plenty of other techs out there that value their customers. I suggest using one of them.

Called late on a night when NO ONE Else ( called 5 other local numbers ) would even answer - much…read moreless jump in their truck and get to my elderly parents home to replace the capacitor in no time flat . I cannot say enough about this emerging local businessman. If you need service - if you need new system - if you just want to marvel at good efficient honest work--- look no further. Call Tristan NOW and forever. thanks Tristan.

Had a negative experience with a Korean "technician" who was sent by Select Home Warranty to fix an…read moreappliance at my house. I was dissatisfied with his work and behavior, so I contacted Select Home Warranty's customer service. He threatened to call the police if I didn't pay him $100 immediately. Although I didn't refuse to pay, I needed to confirm the situation with the customer service representative. During the conversation, however, before I could resolve the issue, he went ahead and called the police, falsely accusing me. From the beginning, the Korean worker had an arrogant and extremely rude attitude. It was particularly concerning that he seemed constantly upset. I disliked his blunt and peculiar manner of communication. If you want to avoid wasting your time and money, I strongly advise staying away from both this contractor and Select Home Warranty.

this company portrays itself as having emergency service. If we got an answer, we got no call back…read moreand no, I would not call again not when I found a company who would do better

Quick response and excellent communication. Very thorough and professional. Great…read moreService......thanks for taking care of my mother!

Did the work but way overcharged, shyster, Not again . call at your own risk.read more

Would not recommend...had a gas leak in my range and control issues...what repair business does not…read morecome with a replacement gas flex hose? They were told of the gas leak before coming out. We had to replace the line and then it repeat calls to get the part ordered for thecontrol panel, a long wait for it to come in and they were extremely high priced to make a service call. Will Not use again!

Impressed with the quickness and ability to come out same day. Very professional and friendly. I…read morewould highly recommend and will be using them in the future.