We had an appointment to renew our DL on a Monday. Suggest if possible make your appointment online…read morein the Aloha Q but not on a Monday?! It was packed at 0900-SRO and leave your babies at home. It's hot and miserable for them and the wait doesn't help matters. There is signage "everywhere" suggests you be prepared and have all of the required materials before your appointment. The door to the appointment desk needs to be more specific. And state only 2 people at a time. There is no space to stand inside and the 6' rule should be enforced for privacy! Sheila was very nice and patient even when my husband was inpatient

Suuuuper busy place! Wow. This place is always poppin' on a weekday lol - but not for a good…read morereason! I'd hate to be a disconnected senior citizen who doesn't know about online appointments. Poor things... some of these people are in for a LONG wait. Walk-ins can easily wait 4-5+ hours. Trust me, I know because I was once one haha! You end up making friends and talking story with the other unfortunate people waiting around. Most people honestly just leave. That's what I ended up doing. The guy even told me when I checked in that morning, that I may or may not be helped.. I honestly didn't even believe that'd be so. I just don't understand what this post-COVID world has come to with all these mandatory appointments. Can we not just stand in line and be dealt with the same day? Geez. It's ridiculous to have to wait 3 weeks for a title transfer when you're only given 30 days to get it done. Okay, rant over. But you catch my drift. This is the main location I go to since it's closest to home. Finding an appointment for motor vehicle needs can take about 3 weeks, which is definitely ridiculous - especially when you can clearly see workers taking their sweet time. Some are nice. Some are helpful. Some are sassy. At the end of the day, you really are just another number here. On my last visit, I did find some joy in the fact that I actually got an appointment online and patiently waited the 3 weeks. Once I got there, I was able to get into the appointment line 30 mins ahead of my set time. As I waited tho, it was pretty crazy seeing a crowd of 50+ people outside while two workers were sitting at their windows, not helping anyone...... So yeah... super busy place. Just maybe not for the reasons you'd hope. If the efficiency improved, I'm sure it would positively impact so many locals!

As a Walk in, I ended waiting almost two hours, but that's my fault for not making an appointment…read more The concierge, Shari, was excellent! She knew the process and deftly directed and instructed each customer as they approached her. The clerk, Gail, was also excellent! She made quick work with my application for a permit and I was out of there within minutes of being served.

"4" for the long line, but, a "5" for the 3 employees for their patience. I arrived at 10:30am for…read moremy 10:45am appointment to renew my driver license today. Ridiculous to find a long line that snaked out into the stairwell. This long line is for everyone with an appointment and not. This was changed from having 2 separate lines and the genius power to be decided to change to 1 line! An employee with a clipboard would come out to check everyone for their purpose of being in line. Because I had an appointment made with their online Aloha Q, he pulled me out, looked at my application and gave me a number. I then proceeded to the waiting area at 10:44am and, finally, was seen around 11:10am! Although, I brought my birth certificate, 2 proof of residency, eye check certificate from my optometrist so I don't have to get my eyes checked with their icky eyes check machine and current driver license, I was told unless I had changed my address or name, I only needed my current driver license, money to pay the fee and my eyes checked certificate! Oh, if you're already a registered voter, you do not need to re register by completing the application that's attached to the renewal driver license application! What! Grrrrr... Both the employee who took my application, current driver license and the employee who my fingerprints and photo were knowledgeable. pleasant and friendly. Now, I have to wait 6-8 weeks for my permanent driver license to arrive by mail. WOW...what an ordeal! Like having your teeth pulled and happy it was pulled...lol...

7-7-21 Best kept secret... promise, don't tell ... sh sh sh!!!…read more If you need to renew your drivers license, seriously you MUST come here but be sure to make your appointment on line. Since hubs retired, seems he has on- line phobia and helplessly relies on me to help him. I made the appointment for hubs in April 2021 and today was the earliest I could book an appointment for him. I told hubs you're going yourself right? He said No! Geez I felt like a mommy taking their child to the dentist. We arrived 45 minutes early and checked in with the wahine at the table in front of the door. She checked that hubs had all his paperwork then said wait outside. I'm going to lunch. Someone will take my place and call you in. I could have done an imaginary hop Skotch and his name was called. Ooh yay! She said go to the last blue window(window 4) There another employee assisted. The nicest voice and smiling eyes above her mask. She double checks his paperwork and says, You're all set. Go to window 8 to have your photo taken. Wow!!! It was that fast and we were all pau in a very short time. You would never know that this office existed down here- by our fur bebe's groomer and Flo Mins. The office interior is clean, bright and so are their counters and restrooms. Fastest and friendliest government workers ever. Trust me, best service ever! As the other Yelp reviews posted, $40 for an 8 year renewal.

Got a drivers license renewed here and it was a pretty good experience…read more You need to book your appointment for renewal online. Having all the necessary documents and payment info will speed things up. Now this location is in pearl city. Drive down Lehua St. and take a left on Second St., make an immediate right into the parking lot. It's right under the freeway so that an awesome landmark. Easy to find. Plenty of parking. In and out in 15 minutes. You get a temporary card and they mail out your new one. Don't forget to smile !!! This picture will define your for the next 8 years. Price for renewal was $40.

Mahalo plenty to the workers here…read more Had a 9:30 am. Was seen with a smile and Pau within 23 minutes ( renewal license) My experience was above good.

It was my lucky day . I want to transfer the title but the appointment time didn't fit my…read moreschedule,so I decided to do the walk ins. He explained that he might not to fit me in but I have plenty time today. About 30 minutes, I got a call and they took care my transfer paper work. I am so happy and grateful to the city workers that taking care our kupuna. Mahalo

City and County of Honolulu services are often better than the State of Hawaii's; and the Ala…read moreMoana Center Satellite City Hall is no exception. I've had two appointments which I eschewed in the past several weeks for stand by service. Yes, an online appointment is easy and makes your visit quicker and convenient. But I am off on Tuesdays and two hours on both occasions - I am patient - is fine by me. Concierge service is excellent. Clerks are efficient and professional. oj Hours are weekdays from 900a till 500p. There is always a line prior to 830a. Located near Assagio's - Italian restaurant - on the street level, near the escalators. They are where American Savings Bank used to be ...adjacent to Tandoori Express.

Very disappointing experience at the Ala Moana location today. Teri Higa was rude throughout our…read moreinteraction and repeatedly tossed our IDs and paperwork back at us instead of handing them to us. What upset me most was when my uncle, whose first language is not English, had difficulty spelling his name and she laughed out loud at him. It made my entire family extremely uncomfortable and felt very disrespectful. No one should be treated or embarrassed this way, especially at a City & County office. I truly hope management addresses this. Update: I wanted to share that this matter has been resolved by the employee's supervisor and upper management. I received a very respectful and professional email addressing my concerns, which I truly appreciate. I also want to clarify that my star rating reflects my experience with the specific employee who assisted us, not Satellite City Hall as a whole. I appreciate management taking my complaint seriously and handling the situation professionally.

***3.5 STARS*** I…read morerecently had to renew my car registration as the kiosk at Safeway in Kaneohe was giving my error messages. I decided to go to a Satellite City Hall (SCH) and chose this location that's just next door to Costco Gas Station in Iwilei. This was my first time at this location and it was sure busy just before arrival during lunchtime on a Tuesday. Lucked out with a parking stall as someone had just left the premises and I scored one that was near the entrance to SCH. As I entered the door there was a large screen TV display of numbers awaiting to be serviced and a cheerful and welcoming female staff who asked you the reason for your visit. For car registration I was advised to go to the end of the room on the right hand side where there was about 5 people in queue. While waiting patiently, I studied another large screen TV on the wall that had people who had made appointments were waiting to be serviced. NOTE: Regardless the staff is sitting down at an open window, you need to wait until you are called. Don't be like the male in front of me who walked up to the window after someone left. The staff told this male 2x he had to wait until being called. I was assisted by 2 different staff as the first one wasn't familiar with electronic vehicle license plates. She struggled and went to her superior who eventually told me to go to her window when she was available. Customer service at the counter was at a bare minimal - - robotic with no personality. I paid for my registration and received my receipt and sticker. Leaving the parking lot was a nightmare. There was only one exit and one staff who collected payment. Not to mention the heavy car traffic on Alakawa St so it took some time just to leave the lot. This explains the long line of cars waiting to leave SCH. Overall, this SCH got the job done but it was challenging with the heavy foot traffic of this convenient downtown location. May have been better if I drove to Hawaii Kai SCH as my visits there were more pleasant, less crowded and less stressful.

I had an appt to get my placard replaced for the one I left in rental vehicle out of state. Appt…read morewent very well and quick! I was in and out of this office less than 1/2 hr. Parking only cost $.75 to top it off!!

nice and convenient location for the thousands of people who work here. Although its by appt only…read morenow. It got so popular that if you didnt get there early, you would be wasting your work day there. Wait a min... "is that a bad thing" idk. Anyways they changed the way they do business now. You need to make an appt now at www.mvregjbphhhawaii.com They also only accept cash or check only.

Use the following link to sign up for an appointment. This site is BY APPOINTMENT ONLY!…read more https://jbphhwindow1.acuityscheduling.com/schedule.php If you're going to use this office you'll need base access and as already stated you MUST have an appointment. It is fast and easy. Park over by the PH (Main) Gym and walk over to where Taco Bell is.

DMVs always receive a bad rap, however I'd like to leave a most positive and honest experience…read morereview...I had a 10A appt and although I was a bit tardy due to road construction, I was literally in and out in 20min! The folks there were not all that friendly but more importantly, they were extremely efficient! I very much appreciated that!

I think a prerequisite to working at Kapalama DMV is to be unfriendly with zero previous customer…read moreservice experience. You might be prepared and have all your documents verified on the AlohaQ website yet still face in-person delays and questioning with no solution other than to reschedule your appointment. Keep in mind appointments are 90-days out all year round. Thinking about the stand-by lane to avoid making an appointment? They usually reach capacity within the first 30 minutes of normal operating hours and then close for the rest of the day. First and last time here.

The workers are so nice and patient. They also provided information for future appointments. Thank…read moreyou Wahiawa DMV!

went to renew my drive license staff was friendly but only down side is took long to wait in line…read morealmost 1 and 1/2 hours to stand in line just a suggestion they should get more stuff and chairs for the people who's waiting just like pearlridge satellite they have chairs and numbers so other people dont cut in line Just like what happened when i was waiting 1 lady cut 2 people just because she said her appointment was early than the them i mean she could have came earlier to stand in line just like the rest of us did