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    JBPHH Vehicle Registration Office

    3.4 (14 reviews)
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    Services - JBPHH Vehicle Registration Office

    Registration services

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    7 years ago

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    2 years ago

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    5 years ago

    One of the better DMV on island, dealt with me even when I was wrong and was being not a great customer.

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    Satellite City Hall - Line at 10:05 am

    Satellite City Hall

    (228 reviews)

    Made an appointment on Aloha Q for an appointment at 9 am when they open. Unusual thing is because…read morethis branch is at Pearlridge Center which opens at 10 a.m. you must wait for the dmv employee to come up so the security guard can open the doors. The employee checks you off on his clipboard, make sure you have your appointment confirmation code. Once you go down a floor head to their office at far left. You will be checked for your id and application. Somehow I missed the part about filling in an application so I was given one and proceeded forward but filled in the form first before taking a seat. Luckily it was just a duplicate drivers license I needed since the lamination on mine was peeling off from one top edge. My number was called to window 2 and I had the nicest young man. I told him I no longer needed glasses as a restriction since I had both eyes cataract surgeries. He asked if I wanted to take the eye test. Yes! I passed. Bring your check made out to City and County of Honolulu for $6. Next you move over two windows to your left, get fingers scanned then get your photo retaken. Hooray! At the earliest your plastic license will be mailed to you in 2 weeks. You get a cool temporary license with your photo and information on it. Only catch is you cannot travel with a temporary license. Fortunately I can travel using my passport as ID when I travel internationally. In and out in half an hour. So glad the employee I had was so pleasant, and smiled.

    Aloha, I've come…read morehere before and there was a very long line which extended out the door. People just waited their turn. It was a wait, almost 2 hours. Five years later and reservations are available if you plan early and I mean early like months, unfortunately I was able to utilize the months out in advance, so when I arrived without a reservation along with others were told to sit and wait and they would help if there was time in between the official appointments. I arrived before it opened at 8, and was #4 I was seen 3 hours after arriving. There were some people called ahead of me who didn't have appointments, but I didn't challenge. Once inside the lady was fast and throughly completed my drivers renewal. She was friendly and funny too Appointments four months out are not convenient, please find another way to make more times available. Mahalo

    Pearl City Licensing Office

    Pearl City Licensing Office

    (19 reviews)

    7-7-21 Best kept secret... promise, don't tell ... sh sh sh!!!…read more If you need to renew your drivers license, seriously you MUST come here but be sure to make your appointment on line. Since hubs retired, seems he has on- line phobia and helplessly relies on me to help him. I made the appointment for hubs in April 2021 and today was the earliest I could book an appointment for him. I told hubs you're going yourself right? He said No! Geez I felt like a mommy taking their child to the dentist. We arrived 45 minutes early and checked in with the wahine at the table in front of the door. She checked that hubs had all his paperwork then said wait outside. I'm going to lunch. Someone will take my place and call you in. I could have done an imaginary hop Skotch and his name was called. Ooh yay! She said go to the last blue window(window 4) There another employee assisted. The nicest voice and smiling eyes above her mask. She double checks his paperwork and says, You're all set. Go to window 8 to have your photo taken. Wow!!! It was that fast and we were all pau in a very short time. You would never know that this office existed down here- by our fur bebe's groomer and Flo Mins. The office interior is clean, bright and so are their counters and restrooms. Fastest and friendliest government workers ever. Trust me, best service ever! As the other Yelp reviews posted, $40 for an 8 year renewal.

    Got a drivers license renewed here and it was a pretty good experience…read more You need to book your appointment for renewal online. Having all the necessary documents and payment info will speed things up. Now this location is in pearl city. Drive down Lehua St. and take a left on Second St., make an immediate right into the parking lot. It's right under the freeway so that an awesome landmark. Easy to find. Plenty of parking. In and out in 15 minutes. You get a temporary card and they mail out your new one. Don't forget to smile !!! This picture will define your for the next 8 years. Price for renewal was $40.

    Satellite City Hall - Make sure to get parking validation.

    Satellite City Hall

    (86 reviews)

    Kalihi

    ***3.5 STARS*** I…read morerecently had to renew my car registration as the kiosk at Safeway in Kaneohe was giving my error messages. I decided to go to a Satellite City Hall (SCH) and chose this location that's just next door to Costco Gas Station in Iwilei. This was my first time at this location and it was sure busy just before arrival during lunchtime on a Tuesday. Lucked out with a parking stall as someone had just left the premises and I scored one that was near the entrance to SCH. As I entered the door there was a large screen TV display of numbers awaiting to be serviced and a cheerful and welcoming female staff who asked you the reason for your visit. For car registration I was advised to go to the end of the room on the right hand side where there was about 5 people in queue. While waiting patiently, I studied another large screen TV on the wall that had people who had made appointments were waiting to be serviced. NOTE: Regardless the staff is sitting down at an open window, you need to wait until you are called. Don't be like the male in front of me who walked up to the window after someone left. The staff told this male 2x he had to wait until being called. I was assisted by 2 different staff as the first one wasn't familiar with electronic vehicle license plates. She struggled and went to her superior who eventually told me to go to her window when she was available. Customer service at the counter was at a bare minimal - - robotic with no personality. I paid for my registration and received my receipt and sticker. Leaving the parking lot was a nightmare. There was only one exit and one staff who collected payment. Not to mention the heavy car traffic on Alakawa St so it took some time just to leave the lot. This explains the long line of cars waiting to leave SCH. Overall, this SCH got the job done but it was challenging with the heavy foot traffic of this convenient downtown location. May have been better if I drove to Hawaii Kai SCH as my visits there were more pleasant, less crowded and less stressful.

    Customer service was bad. They had made a clerical error and put my car set as being "in storage"…read more So when I tried to pay for my registration they said I couldn't and had to get to get new license plates. No effort to help or change their error. The person just ignored what I explained and said i needed to make an appointment for later to get new plates. I needed to have friends with the right contacts send an email to the head of the dmv to change their error status back so I could finally pay. Imagine I wasn't lucky to personally know someone?!? Then you basically can only jump through their hoops.

    JBPHH Vehicle Registration Office - registrationservices - Updated May 2026

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