If I could give less then 1 star I would..
Starting off, it took 3 phone calls to try to schedule someone to give us a quote. After finally scheduling a date they didn't show up and never called - after I took the day off of work to meet them. Then, calling back 2 more times with no response - a technician randomly shows up while absolutely no one is home, unannounced, caulks 5ft of my roof, without my permission to do the work, then sends a bill of $377 for 10 minutes worth of work, which is all recorded on our home security system. We never even called to have a technician to come out. We simply wanted someone to look at the roof and give us a recommendation on what to do and give us a quote. The technician then proceeds to follow up his work with a text message saying that "caulking is not the correct fix, but it was something he could do when he was out at our house." So after all of that we still have the issue with our roof. To make things worse, after paying the bill they reach back out to me and tell me that the method they use to get paid had an error, and that error is going to charge another $30 fee.
I would like to also mention that the entire interaction described above was done completely over text message. Not one employee - the scheduler, technician, and billing personnel ever called or talked in person. The lack of communication was baffling. I find that very unprofessional - especially after a customer is expressing issues with your company.
When I reached out to them with my complaints the only response back from them was it was my fault, not theirs and that I was problem, without hearing me out. That is horrible customer service which I find ironic when their company goal per their website is to "achieve a 100% customer satisfaction rating from every customer." That's obviously not true.
All and all it was an absolutely horrible experience from start to finish. I highly recommend finding another company to do the work that will not take advantage of you. read more