Extremely gifted and remarkable jeweler. The owner is well experienced and cares about his…read moreclientele. Once you go you will always return because his skills are multifaceted. Go!

After reading several reviews, I chose Musselman Jewelers to get my antique engagement ring checked…read moreout and appraised - and I quickly found out the 5 star reviews were spot on! Ray did some minor work to secure the diamond but let me know we'd need to get it reinforced before adding a wedding band because the ring had been well-loved before making its way to me. I brought it back and Ray worked with me to ensure that the ring was secure and that I'd loved the modifications. The whole group at Musselmans is great and you can really tell the difference between the way they run their business vs others. Their pricing is more than fair and they are committed to building relationships. They're the only shop that I would trust to do work on vintage rings and they're the only place we'll go to moving forward for jewelry purchases!

Their customer service is fantastic and the people are so nice. Their jewelry and designs are…read morebeautiful.

This review is based on the customer service that I have received on the ring that my fiancé…read morepurchased for me. Firstly, I just want to thank the entire team at Mark's Diamonds for the quality of customer service that they have provided to me and my fiancé. My fiancé customized my ring at Mark's Diamonds and it's so perfect. Secondly, I had to get my new ring resized and they did it in no time. Because they have a jeweler onsite this makes it easier for them to make repairs a lot quicker. I also had to have a quick repair done on the prong and they were able to do this with a quick turnaround also. Thirdly, I want to also shout-out their jeweler- I'm so happy with the custom ring that my fiancé made for me and the craftsmanship and quality of my ring is unmatched. And lastly, every person that I've worked with at Mark's Diamonds has been super nice and welcoming. I want to thank you all for that because I've definitely been in jewelry shops where that wasn't the case. Again, the level of customer service that I received here is unlike any other and makes me happy that my fiancé chose to go with you all for my ring. Thanks again, Marks Diamonds. I cannot wait to come back to pick out our wedding bands soon!

I wish they had been more communicative about timelines. I often felt like I had to follow-up. The…read moresmith they used did good work though

I brought in a bracelet and a ring to this store. For the bracelet I wanted the clasp replaced…read more They told me the price, I approved it, I thought all was well. I went to pick up the bracelet and I didn't get my old clasp back. The staff acted like I was insane for wanting my gold clasp back and told me it was "baked into the price". I was told over a week ago they would try to get it back for me though it was likely "destroyed" by the jeweler but haven't heard a word from them. I've never had jewelry repaired or replaced before and not received my original items back. The ring I brought in for a quote and was a family heirloom. Due to a miscommunication, the jeweler did the work without getting my approval, not understanding I only wanted a quote at the moment. When the store called me to tell me what happened they told me it would be over $600. When I declined to pay that as I only wanted a quote, they called me back the next day and offered to "meet me in the middle" and I pay half. I again decline. Ultimately they did the right thing and didn't charge me. I do want to say the work done was beautiful but they kept the gold clasp from my bracelet and made changes to an heirloom piece of jewelry I wasn't yet ready to change without my approval. I will not be trusting them with any of my jewelry in the future.

The Diamond Reserve has set the standard for what an exceptional jewelry experience should be. I've…read morepurchased several pieces from them over the last several years, and every experience has been first-class from start to finish. They've helped me with a tennis bracelet, a diamond bar necklace, and two custom diamond rings with each of my sons' names beautifully spelled out in diamonds. Looking back, I only wish I had known about The Diamond Reserve when I purchased my wife's engagement ring and wedding band years ago. At the time, I went with one of the larger, well-known jewelers in Denver. While the experience was fine, it was nothing like the personalized service and attention to detail I've received from The Diamond Reserve. My wife's engagement ring and wedding band are beautiful, but they're essentially mass-produced designs that many other people own. What I love about The Diamond Reserve is that they specialize in creating unique, custom pieces that aren't just another ring from a display case. The level of craftsmanship, communication, and genuine care they put into every piece is unmatched. They make you feel like family, not just another customer. I won't go anywhere else for my jewelry, and I recommend The Diamond Reserve to anyone looking for exceptionaly quality, honest service, and one-of-a-kind jewelry they'll treasure for a lifetime.

Really enjoyed our visit at the diamond reserve. Sabrina took excellent care of us and would highly…read morerecommend. The process was thorough, personalized and very helpful.

I had a couple of rings that I didn't want anymore and honestly needed the money. We called for an…read moreappointment and had to leave a message, the owner was likely busy. He called back fairly quick and was able to see us within a half hour. The shop is clean, elegant, and has beautiful pieces. The owner was very knowledgeable, honest, and open about each piece. Giving a very fair price for each and we were on our way! Highly recommend using this place for purchase or sale of your jewelry!

Steve is great to work with. He is very knowledgeable and takes the time to answer questions &…read moreexplain in detail when necessary. I have been going here for more than 10 years. Sometimes selling gold & silver and sometimes buying new jewelry. He is also very reasonable on the cost of jewelry repairs. Be sure to call, text or email to make an appointment. Highly recommended. Patricia O.

John is essentially a one man operation, running out of a shop in downtown Littleton. I got in…read moretouch with him after someone recommended his services. Specifically I was looking to get a custom piece of jewelry made for my girlfriend (birthday gift!). I brought in a cut and polished slice of meteorite and was looking to have it set into a pendant. I talked with John over the phone and met with him to discuss design and the timeframe I was trying to hit. The end quality of the piece was beyond what I had in mind and both myself and my girlfriend (in the end whose opinion matters) were very impressed. Beyond technical merit, I believe the appeal of the shop lies in John's passion for design and customer satisfaction. I never felt hurried and rushed to leave. He was more than happy to talk about the finer nuances of the business and educate me on some of my misgivings (I would not consider myself a sophisticated buyer of jewelry or gemstones). John tries to be a full service jeweler. He does repairs in addition to crafting unique pieces. He's been a professional goldsmith for more than 30 years as well as being a platinum specialist. John is a diamond broker as well and has quite a collection of unusual/fine gemstones. Being a graduate gemologist he showed me various stones I've never seen or even heard of. I'd definitely work with John again in the future for any needs I may have in the jewelry space. Give him a shot, I'm confident you won't be disappointed.

This is Denver's best-kept secret when it comes to fine jewelry. John is one of the best in the…read morestate, hands-down. Not only are his technical skills and craftsmanship the best I've ever seen, his eye for design and quality are phenomenal. I have sent several friends here for engagement rings and wedding bands, and all have been VERY happy with the results, both with quality and price. HOWEVER. I just have to warn you about one thing. Do not put your Shane Company jewelry next to John's. You will be very unhappy that you spent money on anything at Shane Company.

I recently purchased my third Rolex (Ref. 126003) from Yelena, and once again, the experience was…read moreexceptional. Yelena always provides fantastic customer service and makes every purchase feel special. She is knowledgeable, attentive, and always a pleasure to work with. I truly appreciate the relationship we've built and look forward to continuing to share my passion for Rolex with Yelena and the team. I couldn't recommend her highly enough.

This is a two part review. The first is for Carlos in the Rolex AD side of the store. He was 5/5…read morestars. Really great communication via email prior to me arriving in town. Extremely helpful with showing me options and sizing and accommodating my requests to see other watches. Very knowledgeable and professional, cannot emphasize enough how great he was. Part two is for the used watch side of the business. Unfortunately I did not get the name of the employee who helped me. I asked for his card and he wouldn't give me one. To start he was super vague on the Rolex watches I inquired about. Didn't know anything about them. Then he lied to me twice saying a watch I inquired about was not in stock. After sensing I actually was looking to buy and asking if he were to find one would I buy it, I said perhaps, it depends on the watch, he walks away and comes back with the watch. He knew all along he had the watch in stock but lied to try to make a sale on finding a unicorn. I am in sales, I know what shady tactics are and this guy oozed incompetence and simple minded efforts. When I started looking at the watch and trying it on he started taking notes on his cell phone and said he will show me when we are done. I decided that particular size of the watch was not what I was looking for, and I didn't feel like paying the 2k markup he offered so I decided to think about it and perhaps revisit it when I was back in town 3 days later. As soon as I said that he showed me his notes which said "He won't buy the watch even though it is perfect." I was immediately angry. What a total sleaze ball. Insulting a customer is rarely a good sales approach. How someone that incompetent and feebleminded has a job in the luxury business is beyond me. Instead of spending 10k on a watch yesterday in your store, I walked across the aisle and bought my wife some Louis Vuitton bags. I will gladly work with Carlos in the future and Rolex AD side. You couldn't pay me to step foot in the utter failure used watch side of that business. -10/5 stars.

Williams is a level above the rest. Their service is the best on the planet. Their products are…read moretop quality and truly exclusive. I have done business with them for over 40 years.

I took my Cartier in and thought it needed a battery replacement because it wasn't running. They…read morecharge $185 to change a battery because they want to guarantee that it is pressure proof and all this other stuff . I picked the watch up. With new battery still doesn't keep time. Looked at the receipt. On the receipt and on it they noted the watch wasn't working. So, basically they took my watch in and for $185 replaced the battery and returned a broken watch. Nope! Not going there again.