Well I've had 9 laser treatments here (bought 2 packages, was going to buy a third and forth for my armpits and face) and everything was fine until something came up this morning and I messaged them to let them know I wouldn't be making it. I was told I was going to be charged $25 for cancelling day of! I've completely missed my appointment once in January and wasn't told of any fee! They rescheduled me without any problem. All of a sudden they start charging a fee and not telling us? If it had been this way the whole time how did I not know?! Especially since Ive had to reschedule before. I didnt get any sort of warning. For someone who has bought more than one package and have been going for 6 months (my treatments are 3 weeks apart, you'd think they'd make an exception and say, "next time you'll be charged $25" and note it in my chart. But then I said fine just charge the 25 dollars to my account if having that 25$ fee is more important to you than keeping a repeat customer that has spent nearly $300 (and was going to spend more on maintaience packages). That is when she said "my mistake, you actually dont get charged, you LOSE A WHOLE LASER SESSION! IM SORRY, MY MISTAKE" I insisted that i didnt know about this policy, and all she said was "sorry it's always been this way, sorry we never told you, if you don't come back that's fine." What makes me more upset is that I waited 20 minutes last time for my appointment because the customer before me didn't know if she wanted to add on more services for that day or not. I didn't even complain. Other people walked out, but I was understanding and pleasant the whole time. I'm a customer who is easily pleased, I can understand that things happen and pushes the schedule back -- but I don't understand how you can charge or take away sessions from a repeat, friendly customer who honestly didn't know of your policy without any warning. Terrible customer service. Cares way more about making money than customer satisfaction. *edited to add* just read a few other reviews and it's obvious that customers don't know of this cancellation policy. Do a better job of informing us of your policies! Put it in your text! And it's ridiculous that you took a treatment away from a lady whose son was throwing up all night. Shame on you. read more

In all, I had sessions here for about a year. I first started going to Jazzy Laser Spa with a Groupon to get my underarms done. I had never had laser hair removal done before so I didn't know what to expect. My first few experiences were great. I had a good laser tech who was a little too talkative but enjoyable. With the first few sessions I noticed quite a difference in the hair growth so I purchased session to get my bikini and legs done. In the middle of my treatments the initial tech I had left and so another tech took me over. I immediately noticed a difference in the way the laser was handled and the number of passes they did over an area. I don't know who trains these ladies on how to use the laser but you'd think it'd be more consistent. I don't know how to use the machine, but their techniques were so different, I imagine ONE OF THEM HAD TO BE DOING IT WRONG. I continued with the sessions and because of the results I was seeing didn't bother going anywhere else. As long as I continued with the sessions I saw improvement. As soon as I stopped all of the hair slowly started coming back in full force. After my switch to the new employees, no one ever asked what kind of results I was seeing. Was I getting less hair growth? Thinner? How often did I need to shave now? No one ever asked or seemed to care. They seemed to want me in, out, and on to the next person. It's been a few months since my last appointment. I did a total of 6 sessions for each my legs, underarms, and bikini. At this point it appears as though ALL OF MY HAIR HAS COME BACK AS THICK AS BEFORE. I understand this isn't completely their fault as everyone reacts differently to laser hair removal, but I was at least hoping to see some improvement. read more

I've been wanting to try Laser Hair removal for years, I'm stoked I finally treated myself. I came in for my first session and noticed results within the first week. More than half of the hair is gone and the remaining that grew back came in much thinner. The whole procedure was quick but not rushed. I can't wait to come back to have all my hair gone! Prices are unbeatable!!! read more

Jazzy Laser Spa - Laser Hair Removal Near Me - Henderson, Nevada

I bought six laser hair removal appointment for a medium area deal from groupon on April of 2018. To be completely honest, i saw a difference in the thickness of my hair root, but I personally would not recommend this place. First of all, "Jazzy Laser Spa" is actually not "Jazzy Laser Spa". As confusing as it is, the building is actually under "Beyond Beauty Lashes". There is only one room aside in the building that entails laser hair removal. Other than that, the building specialise in lash extenstion. Eye lash extension accesories such as adhesive remover is available for purchase in the front reception. However, laser hair removal products, such as soothing gels were not available. Personally, this made me feel like the location did not emphaize the focus on laser hair removal at all, but only provide the service as a side revenue (which the quality is significantly impacted). Secondly, there is only on technician! Who seems to be quite unacknowledgeable if you ask me. I had a consultation prior to my appointments, and she was not helpful at all. No test or evulation was done to analyze my hair follicles or skin type. Treatments can be adjusted depending on hair or hair color. However, the technican did not once looked at my legs. Adding to that, the machine was set to low intensity for the first few treatments (which is a waste of the paid treament session, since it doesnt really damage the hair follicles). I remeber the technician only made 2-3 increments of adjustment in the intensity of the laser. This is how they increase ther revenue (be careful!). Then they'll suggest you buying more packages for maximum effectiveness, which they could have acchieve in the beginning if they did not jack up the intensity. On top of that, the technician was not detail orientated at all. She misses spots when applying the gel before the laser treatment. Even during laser treament, she missed some spots on my leg, since i can still feel the hair. Lastly, one mesmerizing detail of the treatment was when the technician handed me a pair of worned-out goggles to protect my eyes before each session. That pair of goggle was a nightmare. The cushion on the goggles were torned and the rubber that suppose to wrap around my head was completely stretched out. I am not sure how they sanitized it, hopefully it was sanitized, because the goggles did not appear to be hygienic at all. In conclusion, my experience with Jazzy Laser Spa exceeded below expectations and I personally would not recommend. read more

Alexa gets 5 stars, she is personable and fun. The sessions are quick, and she asks often how it's feeling and if you have any pain or hotness. She's great! I saw some results after my first session on my under arms. I know everyone reacts differently, but I'm excited! The business itself: I don't think they have a receptionist as it's inside a lash salon. In my experience they never answer, but I do get a call back pretty quickly. The losing of a session if you have to reschedule does suck also. Overall it's a great location, I'll be back! read more

I called my credit card company to refund the charges which I got back. Fire the laser techs you got. Your company lost money.

After leaving my initial review, the manager called me to apologize for my bad experience and offered me a free session. I took her up on the offer and, as usual, had a great session with Jenny. I appreciated the effort the business made to make sure their customers are satisfied. I'm moving out of the area but I would definitely return should I return to Henderson. read more

This place is excellent. TY is my laser specialist and he was very informational and friendly when discussing what my options were as well as answering all of my questions. When you walk into the business, they give you snacks, soda, Gatorade, water, etc. On top of this, I found this place on Groupon, and their prices are extremely reasonable. They were also able to match my groupon price which is great. The treatments are very thorough, and they slowly increase the laser heat gradually. I know it is effective because I can sometimes smell my hair burning off when I tell them to up the light power. I went in for hair on the sides of my face because tweezers left me a lot of ingrown hairs. After the first treatment, I noticed considerable less hair growth after the first week. I just came back from the second treatment and Ty took even more time with me making sure the laser got as many hairs as possible. I am so happy I found this place on Yelp. Office is very clean and staff nice. read more

Professional, prompt, and easy to schedule with. Went in to have laser hair removal on my chin and was in and out in 10 minutes. The ladies who work here are friendly and seem to know what they are doing. I bought 3 sessions on Groupon for $50. read more

Since my initial review, the manager left me a vm. I called back and spoke with Tiffany (who was awesome) and everything was sorted out. The reason I didn't give this place 5 stars is due to their management or lack thereof. If you have an issue or complaint, it is very difficult to speak to someone in management. However, the staff themselves were extremely friendly and helpful. The establishment was very clean and organized. They have complimentary water, soda and snacks in the front desk/check in area. I was a first timer when it came to laser hair removal and like a majority of the people, I thought it was going to HURT. I was amazed at how painless it was. It didn't hurt at all. After my first session, the hair on my legs didn't grow back as quickly. I highly recommend laser hair removal. read more

DO NOT GO HERE. Save your skin. Went here to have my first laser hair removal treatment. The procedure that was suppose to be done was the stomach line "small area". Jenny applied a cooling gel over the correct small area but when she ran the laser hair removal machine over my stomach I noticed she was going over my entire stomach!!! Which majority of stomach did not have the cooling agent on it for protection. It stung really bad as she was moving the machine around but it was my first time so I assumed that was a normal feeling. Woke up the next day and the left side of my stomach had multiple 2nd degree burns!!! Went back to show Jenny what her neglect had done and she said "Omg I've never seen that before. Put Neosporin on it". That's it. It's been a couple months and I've had to spend hundreds of dollars for prescription creams after meeting with my dermatologist to get this treated. Please save your skin and go somewhere where they are actually experienced in laser hair removal. I am now scarred and I believe it could have all been avoided had she paid attention the correct area that was to be treated. read more

Jazzy Laser Spa - 2nd degree burns from laser hair removal by Jenny - Laser Hair Removal Near Me - Henderson, Nevada

I have never had laser hair removal before this place so I was excited for my first experience. I paid 900 cash for my whole body, at first i was getting treated by one person then half way through i got finished off by a second person. Although the staff were always very nice and there was always complimentary water; the purpose for my visits were to get this hair off of my body and unfortunately i did a whole year and saw 10% hair removal. i was so disappointed and i felt terrible because i felt as if i threw my money away and not only that i felt like a wasted a whole year. i followed all the rules, shave completely, no sun, was on time for every single appointment, never missed an appointment and still this happened. I am sorry to say this because the people working in this establishment are so nice, but place is a scam because it does not deliver. You are wasting your money and time. After the sessions i tried to work with the lady and told her about my issues and she offered another free session but one last session was not going to help clearly and she apologized and said there was nothing she could do. I called 1 month later to maybe try another year because maybe this time it will work, and maybe i can get a good deal since they failed the first time. when i called i did not receive a call back i left messages and i was completely ignored. It is difficult to find a good place with real laser hair removal because all these places want you to come back. it is just a scam and i recommend to keep looking elsewhere. if anyone notices all the comments they are all based on great customer service but with all the respect customer service is nice, but i am here to see results not to make friends. read more

Really friendly and knowledgable. They aren't trying to nickel and dime you, here. I used to go to Ideal Image, and their prices are ridiculously exorbitant in comparison to Jazzy. I have already recommended to my friends and family and am definitely looking forward to going back! read more

I dont like this place or the people who work here. Charging a customer for not showing up for an appointment is one thing, but NEVER (not once) answering your phone is another thing. How are people supposed to call and cancel ahead of time if you never ever answer your phone. I dont like this place but i am only staying because I bought a groupon package and i dont want to waste money. stay far away. its nothing but a hassle read more

This person Kaitlin is a liar because I go there once a month and it's extremely clean and I've NEVER had a problem!! Customer service is superb and the atmosphere is relaxing and they truly cater to you. Even if they are booked will try their best to work you in. I keep going back and the workers cater to your EVERY need with such professionalism. And I only deal with high end facilities so take it from me...go and you won't be disappointed in the least!!!! read more

I was assured that 6-8 sessions for my desired area of treatment would give me great results in terms of laser removal. Now here I am after paying for 8 treatments and the hair is growing as it was before treatment. When I called to confront the store I was then told I need 8-12 treatments! This place is a scam looking for your money. Don't go here if you want good results! They probably won't answer their phone anyways. read more

Rude, bad service and they don't know what they are doing. Had laser treatment done here would never refer and one to go here. I told the girl it wasn't enough gel on and it was burning and she told me it was enough. Needless to say my lip had burn. And they jipped me out of some treatment. read more

What kind of business never answers the phone??? I called several times before buying a Groupon and it went to VM every single time. Like any other laser center, they charge cancellation fees, but how can one cancel an appt if no one answers the phone? read more

I want to precede with saying I've had five laser sessions done on my lower legs before moving to Las Vegas and it still left me with about 40-50% of hair growth. My upper legs though, are virgin areas to laser. After two sessions with Jenny at Jazzy Laser, my lower legs are completely hairless!!! And my upper legs maybe has about 30% hair growth left....After two sessions!!! I'm so amazed and it's all because Jenny is so thorough. I told her after the first session that the strength isn't hitting the coarser hair so she upped it and went over everything three times. Thanks Jenny!! Best hair removal clinician I've ever worked with. read more

Jazzy Laser Spa - Reception area - Laser Hair Removal Near Me - Henderson, Nevada

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I went in for a consult and was turned off to this place because it was not clean. The floors were dirty which I could understand since there was a sign that said it was being remodeled, but when I went into one of the rooms there was a cockroach on the floor. read more

Go elsewhere!!! ***Less than 1 star !!! Terrible customer service. Inconvenient. Wrong information over phone. Inflexible policies. Bree was extremely rude while trying to be "helpful" during her explanation of policies during services. Even shoulder-checked me while I was passing through the hallway afterwards and proceeded to loudly blame it on me instead of apologizing. read more

I signed up for the annual membership and have been going here for about 8 months now. All my hair is gone and haven't came back. Thank you Jazzy laser! read more

I'm giving jazzy laser 5 stars solely based on my experience with Alexa! She made me feel very comfortable from beginning to end! She's extremely careful and every few minutes she would make sure I was still doing okay, and would ask me if I was in any pain. And I didn't experience any pain while she was doing the work! Prior experiences I've had I've experienced pain and discomfort but I am so glad I found this place and Alexa, I'll never go to anyone else! Highly recommend! read more

The staff is very helpful and patient. They explain the procedure in detail before they begin and make you feel comfortable.

I've never written a review before, but felt compelled to write one after how frustrated I got trying to reschedule my appointment. I have tried emailing, texting, and calling multiple times and cannot get through. Sometimes they text me back days later, sometimes not at all. They did call me back today and left a voice message. When I called back, no one answered and the voice-mail box was full! I've been trying to reschedule this appointment for almost 2 weeks now and still have not been able to. Unfortunately, I am stuck in a Groupon deal here. At this point, I am ready to just forfeit my Groupon and pay to go somewhere else. read more

I had a great experience with Alexa. she is very nice and professional. I am new to laser treatments and she make me feel so much comfortable. She is. Eye nice and helpful person. I will always look forward to see her during all my treatments. They never pick up there phone and that is true but they sometimes give you a call back. But my tech Alexa was really nice. read more

So for Christmas my husband bought me a laser hair removal package. My first appointment I noticed a little difference, but appointments 2 & 3 I saw no change. That is when Alexa came into my life!! This girl is amazing! And my results have been phenomenal!!! Not only does this girl take her time with your sessions, she really gets to know her clients and what they can handle with the laser. She is super personable & makes the experience worth every penny!! She takes her time to really target the problem areas & get you the results you desire!! I cannot say enough about my laser hair removal & how satisfied I am with my results & the amazing service Alexa has provided me!! When you schedule your appointment be sure you request Alexa, I promise you won't be disappointed!! read more

Had a great experience with Alexa! She was professional, very thorough, and a lot of fun to talk with. I have already scheduled my next appointment with her and looking forward to it. read more

Finished my round of treatments and I WAS quite satisfied with the result, until I noticed a little patch of about 10 hairs that they missed under my right arm pit. Ugh, it looks awful. I am so dissapointed. So much for not having to shave anymore :\ Otherwise, they definitely have the "better" type of laser that is more effective and less painless. About 99% of my underarm hair is totally gone. Definitely worth the Groupon, just make sure they get it all. My only other gripe is their cancellation policy. They confirm with you the day before, but I happened to have an emergency in the interim after I confirmed (my son started throwing up in the middle of the night, so I couldn't make my morning appointment because I had to take him to the doctor). I attempted calling, texting, emailing... everything... to let them know I wouldn't be there and to please reschedule me for later in the day. I didn't get a call until later on that day and they told me I could reschedule, but had to forfeit one of my treatments. I even offered to show them the doctor's note that we were at the appointment, but she said no. I was really bummed and it kind of turned me off to future purchases. I have 3 kids and life gets unpredictable. I was never late or missed any other appointments and I made every effort to let them know ahead of time what was going on. Oh well. I understand they have policies, but I was still dissapointed. read more

I have to admit I was a bit skeptical about this actually working but after only 4 sessions on my legs I am so impressed. The consultation was very thorough and the technician explained to me exactly how the laser works and how long it would take. I have had 2 technicians and both were thorough and very friendly. I do not really understand why there's so many bad reviews regarding their cancellation policy because you literally have to sign a page that explains it thoroughly when you come for your first appointment. Over all they are awesome, the place is clean and nice, and they even offer free snacks. Definitely recommend!!! read more

So I haven't gone in yet , but I went through the reviews because I've never tried laser and just wanted to make sure there were no bad reviews about causing scaring , ect on my face . Instead I see a lot of reviews about bad customer service . So here's my experience , I called Friday , a very friendly lady answered and scheduled me for the following Tuesday , and even offered a next day appointment . Just from the initial call , they were very nice and professional . read more

I recomend this place, she is nice, professional and it really worked. I have no hair under my arms and i am super happy.

This place is a scam !!!!! Be careful!!! I will not ever recommend this place to anyone, I bought their 3 laser in a small area at Groupon. Used it for my 11 years old daughter had the two done and on the first 2 sessions they always called to confirm the appointment a day prior to, so on the third session we did not get the courtesy phone call to confirm. So I called a day or two later and talk to someone and they said that they are ok to reschedule it, which I did. BUT when the appointment was day prior to, I have a text from them saying that I needed to pay since I am no call no show on the prior appointment. I was shock and so disappointed. Later I found out from 2 of my co workers that they did the same thing to them, A very big SCAM that they do. You are better off buying it from another place than this JOKE of a business. Groupon buyers be careful.!!!! My daughter was devastated, She is so conscious about her upper lip hair and does not want to be bullied about it and for them to do this to her, Shame on them!!! PLEASE I'm not the only one who have the same problem with this read the reviews. Seems to me that they do this on purpose. BAD Customer service. Their manager is soo horrible to talk too, no consideration, no compassion, whatsoever. I wouldn't be surprised if one day KARMA will find her,What goes around comes around. BAD BUSINESS!!!!!!! read more

Went to get laser treatment for the first time ever and was a bit nervous. H/e Alexa really was really professional about it n was excellent in what she does. It may be my first but definitely not the last. I'll be making this a monthly thing. read more

I had a great experience in this place with my laser sessions. Definitely coming back, Alexa is great and very attentive. I recommend this place and the prices are great. read more

Wow! Awesome experience!!! A friend of mine highly recommended this spa for laser hair removal. Mind you....it didn't matter what she said because I was scared to death to have this procedure. All I can say is experiencing is believing!!! When I arrived the staff was warm & friendly. They thoroughly explained the procedure and calmed my fears. They went above and beyond to be sure that I was comfortable and that it was a positive experience! I am very happy with the results. If you are looking for a great place with a delightful staff look no further....I highly recommend this place. read more

Called in for information over the phone for simple pricing on laser hair removal treatments. I'm trying to decide where to invest my money for hair removal. So I called and the lady or receptionist who answered the phone must of been in a horrible mood was very short with me and when I asked about laser removal for the private area (Brazilian) if they laser all the way by the butt area and around anus just like when they do waxing she sounded very annoyed and honestly tried to make me feel dumb. Said wow I've never heard of that and no we can't help you with that. In a very rude tone. I was a little shocked on the way she responded especially because I could of potentially been a new client. Anyways that was a little strange because other locations do offer a full Brazilian laser hair removal. As well did not care to gain my business or offer consultation. So I'm still browsing to find a good location to invest in laser hair removal. read more