Waited two weeks after receiving service to write my review and I'm happy to report no defects! The quote for my windshield from here was 200+ cheaper than everywhere else in the city and surrounding areas. I noticed a lot of mentioning of long wait times and feel it's fair to acknowledge this is a small family owned business- by no means is it commercial. I'd highly recommend calling ahead and scheduling a time for drop off/pickup. I experienced no issues and found the owner and his daughter to be very kind and honest people! Hope this helps someone in need- just give them a chance read more

Jazz Auto Glass - Windshield Installation & Repair Near Me - New Orleans, Louisiana

The geniuses here leave your car unlocked if you need to leave it overnight. Beware. Yeah, not smart. read more

Understaffed and doesn't know how to give reliable timelines or even provide normal payment options. Called and they said they could replace my back windshield same day. Dropped it off and they did not call me that day with any information whatsoever. I had to call two or three times before they finally called me at 6:30 pm to say it wouldn't be ready until the next day. When I went to pick it up the following day, I had to wait ONE HOUR simply just to pay and get my car, which was sitting there finished, because they didn't have anyone to work the front desk. They said their credit card machine was down and told me to go get cash. I asked to pay with Apple Pay and they said I could do that but made me wait at least 15 mins to confirm they received the money. Most importantly, when I asked if there was any sort of warranty or guarantee, they said there was not, but it would be fine because I "wouldn't have any problems."3 read more

I called and they were able to see me the same day. Fast and friendly service. I will be back next week to bring my wife's car lol.

I woke up to bring my daughter to school and saw my car had its drivers side window smashed in. I was originally going to schedule an appointment with a big name company but they couldn't get me in til the next day and the price quoted was outrageous. I searched around for a local business and found Jazz Auto Glass. It had great reviews. I called at 8:45, they checked to make sure they had the correct window in stock, they confirmed they did and said they could fit me in at 9:15. The entire process took 1 hour start to finish. The cost was half of what I was quoted at the other place. Clarence replaced my window and he could not have been more kind, professional and efficient. I'm happy to have chosen to go with a local small business. I can't express how grateful I am. I'll be referring everyone to Jazz Auto Glass. Thank you all SO much! read more

My experience with Jazz Auto was great. Just left there. I was skeptical at first due to many of the reviews on here and was about to go a different and more expensive route. I had no issues with the service. The team was professional and cordial; because there we very few words exchanged, I can see how some may interpret it as rude but not the case. I was told it would take 2 hrs; however, it took a little over that time which is fine (2:30 mins). I do wish there was more waiting room space because there were a lot of customers there; however, I found a coffee shop down the street and got work done while my car was being serviced. The price was beyond reasonable, too. I was getting ranges from $240-$440 to fix my window. They quoted me 149 with taxes and other fees it was 173. Not bad. I'll be going back to get my windows tinted. read more

They had given an appointment. 2 hours later (I'm watching these guys closing shop) I asked if my vehicle would be done today? "Yea...it's not gonna happen today" now why didn't they come and tell me this. I had to found this for myself. While I was leave one of the guys " nice doing business with you" I was like...wow really read more

They put the window in and never replaced the rear view mirror try to get it done for a week no success. DON'T GO spend your money some other place read more

WORST PLACE EVER !!! DO NOT GO , it's very important to read reviews people . I went to this place June 3rd , when I was in tow visiting family so I can get a break tag I needed my windshield replaced. Afterward I returned to my home out of state. it rain a whole week and I realized my windshield wasn't sealed correctly and my car grew a odor from the water accumulating in my car literally was raining inside my car and ruin important things I've had . I was told to come back the 19th so I made sure I took 2 days off to come travel back to New Orleans and was told to come back the 20th at 9am the day I was suppose to leave to head back .. time goes by it's 2:00pm I'm calling because I was promised it would be done by noon. they NEVER answered the phone so I had to get a ride . Once I pulled up it smell like a whole bunch of marijuana in the office I stepped outside bc no one was in the office the receptionist was outside smoking and I say hey I'm waiting and she told me I'm comming when im finished ( smoking ) horrible customer service !! atp point my car havent been touch and I'm frustrated. read more

Jazz Auto Glass - Rain in my car from windshield not being properly sealed . - Windshield Installation & Repair Near Me - New Orleans, Louisiana

The price on the website is a Bait and Switch. That price will NOT be honored. The guy broke my driverside dash vent, left debris over the dash. The headliner was cut open during removal of my original windshield. The young guy seemed to make up whatever price he wanted. There is no consistent pricing. read more

This is not a safe establishment to visit during Covid-19. The person in charge "doesn't believe in all that" when I was talking to him about the lack of masking by customers and employees. He himself didn't wear a mask the entire time. Social distancing in the small waiting room is non existent and they don't even try. And to top it off, my car got a nail in the tire while there and they denied responsibility. I will never return. read more

I needed my windshield replaced and chose this place because it had the lowest price. I really wish I would've read the reviews beforehand! First of all, they said that the pricing is more on the weekend and that I should've asked for the weekend price! So in the end the price was the same as other reputable people with better service. They promised a pick up by noon, and when I arrived at noon, they were not remotely done, this was made harder because a woman kept yelling at them for a good 30 minutes to hurry up. Not their fault, but not a great environment to wait, especially during coronavirus. The area is p When I was pulling out, one of the workers noticed that he did not put on the windshield wiper. No big deal as they fixed it quickly. A week later, I noticed a noise coming from my windshield when I was driving. Upon closer look, they removed part of my trim from the top of the car and did not replace it! So now I have to go back again! I'm so annoyed UPDATE: I drove on the interstate for the first time since having my windshield repaired yesterday, and my daughter and I had to exit quickly as the air coming in from the seams of the windshield felt like there was a window rolled down, but your front windshield should not have that feeling! I have scheduled for Safelite to come on Thursday and do a brand new installation, so I literally just threw $235, plus several hours of waiting, out of the window. read more

Jazz Auto Glass - Missing trim - Windshield Installation & Repair Near Me - New Orleans, Louisiana

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Young man came to our location and remotely put glass in every vehicle that needed it. We spent a pretty penny with them. To then have to go behind them and pay the dealer to do the finishing work. So disappointed because customers have called me in awe because their windows were in-operable. Their work skill was a reflection of my product.. I call myself supporting a small local business. This company's employee did not attach any wires or clamps to the glass or buttons to control the windows, that defeated the purpose of the repair... Small claims court here we come! read more

Jazz Auto Glass - Wires weren't connected as well - Windshield Installation & Repair Near Me - New Orleans, Louisiana

Buyer Beware!!Car windshield had a crack. We called around and Jazz had the best price. My son took the car in on a Saturday 1/7/23 and was told it would be an hour but it was over 3 hours. They didn't clean the windshield so he got home and went to wipe fingerprints off and noticed a scratch right in front of the driver. He called Coco multiple times and finally she got back to him to come in on 1/14 and they would replace it. He arrives 1/14 and Coco wasn't there but a worker told him it's not that bad you'll get used to it. Call Coco if you have a problem. He calls multiple times no return call so my husband calls no return call so he leaves a message he will dispute the charge. She immediately called back said bring it in on 1/21/23. Today he arrives no Coco and the worker said No! Not replacing, you're being petty and that he could resell the windshield. My son said then resale it I paid for a NEW windshield and Coco assured me it would be replaced. He said he's above Coco and he's not replacing it and accused my son of scratching it!!! After we've called 100 times in 2 weeks. We are disputing the charge. If you're paying for a new windshield it should be NEW, zero scratches. Every windshield I've ever had replaced was brand spanking new. There should be no scratch. He's a school teacher and shouldn't have to waste 3 Saturdays trying to get this fixed. read more

DO NOT GO HERE! My car was broken into and my driver door window was busted out. I called this place to see if they could fix it and they informed me they could. I dropped it off and they told me it would be done in an hour. 2 hours go by and I call back and they told me it would be done in 30 minutes. I showed up and my car door was in pieces and the man informed me he couldn't repair it. That's fine but they could have told me that on the phone. This isn't even the worst part though, I called another glass repair place and when I told them I'd taken my car to jazz glass they told me there was a good chance that jazz glass messed my door up to the point where they won't be able to repair my window. Lovely. Please don't go here. Please!! read more

BEWARE!! I wish I would have gone with Safelite instead. While they replaced the windshield and driver window, everything else they touched in my car fell a part!! They broke several clamps around the windshield and they didn't seal it properly. So, I had to take it back for them to fix it. However, they only agreed to fix it after I argued with and demanded Leonard (main office contact located in Baton Rouge) to fix the damages they caused!! They wanted me to take my car to the dealership instead. To be fair, they are the cheapest in the city so there's that. read more

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Do not go here. Called them on a Thursday and they quoted me a reasonable price. Was told to call in friday before so they can order a windshield. I call them early friday and I go in. I get there and wait an hour, then they tell me they can't do it and I should come in the next day. I go there the next day and they tell me the quote is gonna be different because it's the weekend and I should come back Monday. I go in Monday, they tell me they don't have the windshield in stock and the can order it for to get it done Tuesday. This place is horrible, and unprofessional as hell. read more

Jazz Auto Glass - Jazz auto glass - Windshield Installation & Repair Near Me - New Orleans, Louisiana

Poor attitudes ,slow paced workers,telling customers that the cars will be done in a hour (NOT TRUE) !!! Arguing with customers. All in all stay away from here. Remember you get what you pay for!!! read more

Jazz Auto Glass - Its the front door of the business, - Windshield Installation & Repair Near Me - New Orleans, Louisiana

I visited the South Broad Jazz Auto Glass and was amazed by the customer service I receive. The detail given by Darryl ensured me that he was going to take care of the bullseye on my windshield especially since I have a smart windshield. Darryl gave me the option to wait and that he would fix my windshield even though they were about to close. I highly recommend them for any auto glass needs you may have. I want to thank Darryl and Travis for be polite and professional during this process. Thanks from your happy customer Quana. read more

Took my car originally on 8/23/22 for wind shield and tint. Job done wrong was asked to bring back. Husband brought car back on 9/3/22 to be corrected. When husband drove car from back of building notice 2 employees looking and pointing. When husband brought car home notice bumper had a dent. Took back to shop. We were very upset. Receptionist , not Coco had nasty attitude, while husband was outside 4 employees bumbarded at one time. All trying to prove a point.The young man that was supposed to be supervisor, or owner had a very nasty disposition and attitude. And claimed at first that damage did not happen on property. Then he said my husband hit his van in back. Yet did not want to file a claim on my insurance. Then I was told that cameras were not working. We just wanted to review video. In the end we called police and filed a report. A red flag to my husband should have been when they asked him to go to back to pick up the car. It was raining real bad and he climbed in car on back passage side. He did not do a walk around to inspect vehicle. But to Jazz Auto and Tint in New Orleans area. The reason I know it happened on the premises is because all the times I have been to you establishment your employees always drove customers cars to the front of building to be pick up. I have NEVER SEEN YOU ASK A CUSTOMER to come to the BACK to drive off the lot. People please take pictures of your car before you take to this location. Cheaper is not always the best. You get what u pay for. We just wanted to see the video. And if is was Jazz Auto and Tint fault a simple apology, and recognition would have worked. We support small businesses. This was very unprofessional. Just apologize, and fix what was damaged. That is it read more

NEVER GET WINDSHIELD REPLACED HERE EVER EVER EVER! Would give zero stars if I could. I went to get my windshield and passenger window replaced here bc it was the only place I could find open on the weekend. It was very cheap but turns out they did a HORRIBLE job replacing my windshield. Instead of properly installing it, they just glued the bottom plastic to "seal" the windshield and it was 0% sealed so as soon as the heavy rains of New Orleans hit, my car literally got flooded and totaled. Water got thru every corner of the windshield and flooded my computers. The dealership traced it directly back to the faulty windshield. Lost my entire car over this terrible establishment. read more

Very unprofessional, long wait, told me they had my replacement windshield at a certain price, then final cost was doubled the quote.. also they don't calibrate smart windshields so I still had to go to the dealership to pay additional fee. I will not be returning there. read more

Only gave 1 star because I had too, this place is horrible replaced my husband's windshield left got on the bridge had to bring it back because so much wind was coming through the windshield. They readjusted it left a second time same problem. Went to Safelite was shown how all the corners didn't properly line up and this wasn't even the right size windshield. There was so much caked up adhesive from the wack job done at this place. Don't trust them with your car or your life. read more

I would like to give them -1 if it were possible. My passenger side window got randomly smashed, so I ring them up and get quoted $139 to get it repaired. I rang again to confirm the price and book an appointment and it was indeed still $139. I go there, I wait for an hour and 15 minutes and I got asked how much I was quoted, I said $139, the man, obviously taking advantage of a female on her own, says oh the glass that was reserved for you broke (oops!) and now we have to go to Safelite and get your glass and it will be $210. Sure. Whatever. I would rather pay Safelite double that, know my money is going to a decent and honest company. So I left. 2 hours of my life sitting in a smelly waiting room with sticky floors that I will never get back. read more

DO NOT GET YOUR WINDSHIELD FIXED HERE! I had a horrible time both times that I came here! I initially went to get my windshield replaced. I was told that this would take only one hour... 4 hours later... I was still sitting and waiting with other customers who had been there even longer! It was a long and boring wait in an incredibly sketchy location! Unsafe place to be! Terrible service! Expensive windshields! After getting it replaced, I found several cracks in my windshield. I did not want to go back so I went to my dealership and they said that those cracks had been there for some time. I was infuriated! They gave me a used, old, shitty windshield and made me pay top dollar for it. After telling the owner about my issue, he was no help. He said that he could not fix it. The only thing they could do was glue it to prevent further damage. He would not give me the rightful replacement that I deserved. When I went back the second time to get it patched, I waited 45 minutes (after being told it would be no more than 15 minutes) and in the end, they said they could not patch it. Worthless, mean, and unhelpful service. Such a disappointment! read more

Absolute worst service and customer service! You think you are getting a great deal because the windshields are so much cheaper but there is s reason for that... Poor service and untrained installers. My windshield leaked so bad I had to pay another company 450 to redo the whole thing plus the water leaked into my fuse box. $1500 mistake trying to save money and using the cheapest place. They refused to accept any responsibility, actually wanted me to sign a release before they would look at it! Scammers prying on the uninsured! read more

This place was great! They had the exact windshield I needed and installation start to finish was less than an hour. The price was the going rate in town. They also vacuumed and cleans my whole car! Great service, highly recommend. Thanks y'all! read more

i had brought my car to get serviced at jazz auto glass to get my windshield replaced, and i noticed a few days later that water was leaking through the roof so i took it back to the business and they supposedly repaired it, but in the process they used a water hose to water down my car to determine the problem , so before i drove off, i noticed that there was water in my dash and now my radio won't come on, and my ac will not turn off! they told me to give it about a week to see if the car will work, since they have had this problem multiple times smh....and here it is a week later and now my car radio still wont turn on and my car a/c will not turn off....they have ruined my car with water damage and now they are trying to blame my cars age (2011) and the fact that i was in a minor accident over 12 months ago! very unprofessional! read more

They are awful man!!!! Went in there to get my window fixed and they broke my door. Claimed that it was the glass that was stopping it from opening. Come to find out they put my door back in wrong and lost 3 of my screws ...... Plus the tint job sucks ass read more

DO NOT GIVE THIS PLACE YOUR BUSINESS. the price for a replaced windshield may seem too good to be true, and it is. 13 hours of of waiting (8 while they were supposed to be working on it while the car was dropped off, 5 with us in the shop while they were "getting to it shortly"), rude and argumentative staff, including the owner. their warranty on the receipt is not honored. no instructions were given on keeping the car dry and preventing water from getting in. when we came back in, we were supposed to be charged an additional $100 and i clearly told cyrus/rene we would pay with a credit card, and he agreed. when the repairs were finally completed, he charged us $185 (on top of the initial $185 we paid the day before) and said we couldnt pay w credit card, bc they were afraid we would contest the charge. they held our car hostage and insisted we pay cash. cyrus/rene even threatened violence after he said we called him a liar. the owners nephew, who was also rude and condescending, had to call him off. i called the police bc they were keeping our car hostage. police said there was nothing they could do bc this is a civil matter. so we paid. unsurprisingly we were in a line of people who were also back to have crappy work "fixed." i so wish i had read their yelp reviews in advance. a man named greg, who i briefly spoke w over the phone, claimed he was the owner but refused to give his last name and hung up on me. this is the worst and most jarring customer service i have ever had. read more

Writing this over three months after service was done. No leaks, no complaints from me. The place is not fancy and kind of sketchy, but my windshield was replaced fast, it was not ridiculously expensive, and it's still fine months later. read more

The young black gentleman that replaced the windshield smelled heavily of marijuana and his pants were falling off of his buttocks. He spoke in a very unrespectful manner using s lot of ghetto slang.. the windshield ended up with a air noise and I brought it to a more professional auto glass outfit and they said the previous installer (Jazz) didn't remove the lower cowling and also failed to prime some bare metal scratches. Please stay away from this place if you care about quality work. read more

Darrell took care of me like he always does. He also did a little extra work removing a broken rearview mirror so that the window will open and close smoothly. Brought it in this morning and had it ready by lunch. Darrell always does great work and the price is right. This is my fourth time using them. read more

Like many others, I was lured here by their low prices. It was literally half the price of Safelite. I called first thing in the morning, was told they would pull the glass for my broken window, and that I could come over as soon as I was able. I was there less than an hour later. I should have known when I got there that it would not be easy. Their record keeping is a handwritten spiral bound notebook and a messy desk. There was nobody in the office for the first 40 minutes I was there, and I finally flagged somebody down to let them know I'd been waiting. After 2 more hours, I finally moved my truck into their narrow garage. And hour later, it was still sitting there. There were 5 cars in the garage and one guy working, but mostly walking around texting on his phone. The office woman finally returned in her truck with several windshields and my window glass, double parked in the street for another 30 minutes. The woman next to me had been there the day before and was back for another 4 hour wait before being sent away because "they needed more parts" for hers. To their credit, they did do a decent job and the price was right, but I lost most of a day's work waiting for them. I think I was one of the lucky ones as they appeared to have trouble keeping track of anything. Several people remarked that the price was different when they arrived than what was quoted on the phone. And - bring cash. They will sometimes take credit cards, but will refuse them unless you pay a $35 surcharge. read more

I'm sorry, but if the receipt says "all work guaranteed" and has nothing about how long the work is "guaranteed," to me that means forever. Not the case at this "fine establishment." My windshield is leaking a year and a half later, my car now smells horrible, I am probably getting poisoned from breathing in mold, and they won't fix my windshield. If the warranty is only for a specific amount of time, you can only say that it's guaranteed for that amount of time, people of Jazz Auto Glass. read more

Darryl and Gary were amazing. They made sure my car was cleaned so no glass was left and vacuumed extra to make most of the water is out since it was raining when it got broken into. It was a good price and they were very nice read more

Just left Jazz real shitty Company I'm professional changing prices as they go. So my wife one price on the phone didn't show me a different price when I got there. I watched a guy a customer walked in and he gave him a different price that was quoted on the phone also probably because he was white I will never go back! I advise anybody who is thinking about going to Jazz don't wast your time!!! 4-30-19. 9:39am read more

I visited this place today to have my windshield changed, they broke a part on my van and they added fees after have give me a quote. after the work was done I was advised that they do not accept credit cards even though they clearly had a credit card machine. The employee stated he would not accept my credit card because I was dissatisfied with the service and may can the credit card payment read more

They have the lowest prices in town, which made me skeptical, but after being recommended by a friend, I had my windshield replaced and I could not tell the difference between my new windshield and the dealer windshield. The work was excellent. read more

If you want your windshield replaced this is the most unprofessional ghetto place I've ever heard of. Dionne kept over talking me and told me it doesn't make sense for me to explain. Omg. This is the most ridiculous place omg horrible horrible read more