In January of this year our sewer backed up. This caused us not to be able to use any plumbing. Had…read moreRoto Rooter come out and they said they couldn't fix it because they didn't have a long enough snake. The next day we called Chuck's Plumbing and their employee came out and fixed it in less than 2 hours! Will certainly will use them in the future.

Tom is Awesome! Was out of hot water for almost a week while the company sent parts to fix the…read moretankless water heater. I called and spoke to Tom and he said he would see what he could do. After a few hours calling him, he returned my call and told me he broke free to look at my tankless water heater. He fixed it despite a wiring harness issue that he temporarily fixed. He said he would come out and replace it when the harness arrives. Will use them ALWAYS in the Future.

I had two toilets in need of repairs. Patrick Phillips responded to my call for help. During his…read morefirst arrival, he was able to address the issue with one toilet but needed to order parts for the second. He returned today to complete the job. I could not possibly be more pleased with his service. I found him to be extremely pleasant, professional and capable. I feel I have found "my future plumber".

had two previous quotes one was to replace a line that was not part of the problem at all 2k…read more second plumbers 15k needed to replace everything wow!! friend said call these people she knows of a person that works with them so called him , he said i will have my expert call had him out and he nailed it. I knew what the problem was not, and had snaked it , replaced some things but sill having an issue. He brought up something that I had not found while reviewing youtube and seraching and he was right i thought it was a vent problem. mathew figured out what it was and fixed it . GREAT JOB!!!!!! cost 550$

John responded to our call within minutes. Once he determined it wasn't a dire emergency he came…read morethe next day which was on a Sunday and fixed the issue in under 30 min and our charges were very reasonable. I highly recommend John and AA Drain Medic.

I called and spoke with John about a sudden plumbing issue involving sewerage that prevented the…read moreuse of toilets and showers, and he provided a very fair quote and was able to come the very next day. He fixed the issue in under 5 minutes, explained what had happened and was very knowledgeable in answering all our questions! He was also kind enough to answer questions on HVAC and gave a quote on the spot for other work we are considering. 10/10 would recommend this business, and will definitely be a repeat customer for any plumbing and HVAC needs in the future.

I was very pleased with the person who helped me pick out the new furnace and ac. Very…read moreinformative. The price was better then others estimates I got. Troy A., Caleb K., and Caleb C. did a great job installing the furnace and ac units. They did a great job communicating with me as well. Thanks! Kiana Simmons

(See final resolution update) 6 weeks ago they came out to service my hvac system and signed me up…read moreon a service plan. I had a system failure during high heat advisory and called them but they could not get out until the next day. So, I called someone else who was able to make it out that evening. That company (Dad's) replaced the thermostat but also took off all the airflow grates around the system and they were filthy, which Buckner's service tech said on the report that he cleaned the coils. (See pics taken 6 weeks after Buckner's guy "cleaned" the coils!) Dad's cleaned the coils up and tested the system once the thermostat was replaced. They had to wait for the cleaning to dry out first but discovered that the unit was overcharged (400 and climbing at 86 degrees) due to there being too much coolant, so they had to remove some. This cost me $540 total for everything because Buckner's overcharged my unit with coolant (which their tech lied and said he did not add coolant - Note: I nor have I had anyone service or had coolant added to the unit for 3.5 years) Overcharging a unit with coolant, if left undetected, would have ruined my a/c unit which is only 5 years old. I'm not happy at all with Buckner's, and will be calling for a full refund and exiting their maintenance agreement. Update: I spoke with Buckner's service manager and the tech was supposed to take before and after pics of the coils to show they were cleaned, but did not take photos (shocker) but in his report he said he cleaned the coils. The report did not say anything about coolant being added. I have not added coolant in 3 summers and Buckner's was the first company I hired since buying the home 3 years ago, so how do you suddenly get excessive coolant? Anyway, he said he would give me a full refund for the maintenance service visit and the additional amount I paid to sign up for an annual cooling and heating agreement and we canceled the agreement, which I did appreciate. Second Update: 15 days after promised a FULL refund and I still had not received it, I called the service manager, Mark Dillan back who said he put in the refund for a different LOWER amount. It took a bit of conversation, but he finally agreed (again) to a full refund and that he would "expedite" it. Three days later, still no refund. Called and asked for accounting department and after being on hold for a bit, Pedro said she was not available, took my number and said HE would personally handle the expediting of the refund. We shall see. I will continue to edit this review until they finally do what they said they would do 18 days ago. THIRD UPDATE: After another 10 days have gone by, I had to call again. This time I spoke with Natalie who saw all of the notes from my previous calls and took a message for "Joe" another service manager. So here we are 28 days later and still no refund as of October 5th. I am now threatening to sue, call the BBB, whatever agency provides their licensing, and spread this review on any platform I can find. DO NOT USE THIS COMPANY! They lie about what service they say they performed, took money for an annual service agreement that I have cancelled and have not refunded a dime of the $289 I paid. It did take at least 5 telephone calls to finally reach the person (Joe) who could help me. Apparently, another customer service manager input the refund into their computer incorrectly which is why it was not getting processed. It was still upsetting to know a service manager couldn't do his job correctly as well as the tech, but I will say that Joe was a complete pleasure to speak with. He was passionate about making it right and he did. That's the way customer service should be and Joe aced it. I wish I could say I would use Buckner's again but after that fiasco, I just can't. They still said the tech did not note that he added coolant but it makes no sense for there to suddenly, after 4 summers of no coolant added, that my unit was overcharging and I had to pay someone else to remove it (which I stood and watched being done. Thank you Joe for fixing this.

We are a commercial property that has used this company for over 20 years; however, Brad purchased…read morethis business. We have tried to use them over the past few years and have not been happy with the results. Last time we contacted them, Brad sent a Tech that had no idea how to work on our type of HVAC. We have never been contacted to ask if we could get someone else or did Brad send another Tech, NO HE DID NOT!!! I think he needs to learn what customer service truly is and I wish for Fred Wiliams that Brad would change the name of the company. I wouldn't want my name on his company. Finally, moving on and will never use them again!!!!!

10 STARS! I requested 3 estimates from companies I found on Yelp. Brad from Fred Williams and Son…read moreHeating and Cooling showed up on time for the estimate. He was polite, thorough, complimentary of his work crew and gave me a written estimate before he left - it took maybe 30-40 minutes. I liked that he didn't try to MANsplain things to me, or give me a bunch of useless info (like the other 2 reps from competing companies did). I finally received the other 2 estimates within a couple days and Fred Williams and Son was the most affordable, even with a HIGHER rated unit. We made arrangements to do the work on a Wednesday. Brad called me back and said the unit he quoted was on back order. I could wait, or upgrade to a more costly unit. I was immediately skeptical, because I am a single woman and have been given ridiculous quotes on everything from deck repair to new windows, plus I'm a buyer and contract negotiator by day, so I tend to think that salesmen are slippery and things are usually too good to be true. However, the upgraded unit met the criteria for an Energy Rebate from the utility company, so I would actually be paying LESS than the first unit he quoted. I asked for it in writing, to which Brad responded via text that they would honor the rebate. They showed up on time. Completed the work without issue. Clean cut, nice, respectable crew. My home is nice and cool. I got the rebate from Evergy. 10 year parts and labor warranty. I couldn't be happier. It was a pleasant experience.